Customer Service Representative at Marian And Daniels Ventures

Title: Customer Service Representative | Location: Iju Ishaga, Lagos | Marian And Daniels Ventures | Type: Full-time

Marian And Daniels Ventures is a service-oriented company established eleven years ago by Nigerians with a vision to create a first-class integrated services structure and other business solutions within the entire region. While various services are offered our core business is the commercial brokerage that puts the best management know-how, state-of-the-art technology and efficient logistic follow-up to work for you and your company needs.

In order to provide the kind of service that not only will ensure the retention of our customers but also attract others, we have established partnerships with some of the most reputable companies in the service industry in the United States of America. Marian And Daniels Ventures has a dedicated team of experts working around the clock to make sure that our customers get the best contacts, information, business management and marketing talent, which they need to become more profitable, better informed and competitive for all their business cycle.

Description

  • We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Interested candidates should possess OND, HND or B.Sc qualification with 0 – 2 years work experience.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Salary
NGN50,000 – 70,000 / Month.

Application Closing Date
19th December, 2020.

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the job title as the subject of the mail.