Customer Service Representative at Mathills Services Limited

Mathills Services Limited
Job Title: Customer Service Representative

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

  • Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
  • By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
  • We are hiring a customer service representative to manage customer queries and complaints.
  • You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Key Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Education and Work Experience

  • Candidates should possess a Bachelor’s Degree with 2 – 3 years work experience.
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Requirements:

  • Candidate based around Lekki Phase 1 is an added advantage
  • Preferably a National Youth Service Corper

Remuneration
N50,000 Monthly.

Application Closing Date
9th November, 2022.

Method of Application
Interested and qualified candidates should send their CV and Cover Letters to: [email protected] using the Job Title as the subject of the email.