Customer Service Representative at Terrag Inn

Terrag Inn

Job Title: Customer Service Representative

Location: Gbagada, Lagos

Responsibilities

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

Requirements

  • Candidates should possess an OND / HND qualification with a minimum of 2 years work experience.

Application Closing Date
30th September, 2022.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email.

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