Customer Service Representative at Zenith Carex

Title: Customer Service Representative | Location: Abuja | Type: Full-time | Zenith Carex

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Requirements / Duties

  • Candidates should possess HND, B.Sc. qualification
  • Must have a minimum of 2 years working experience
  • Must have worked as a Customer Service officer or Receptionist in a reputable organisation
  • Must have excellent Customer Service Experience
  • Must have Excellent Communication skill
  • Must have very Good Computer knowledge and be Social media savvy
  • Must be based around the Job location
  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
  • Maintain documentation of customer inquiries and responses for future reference.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Handle dissatisfied customers politely and professionally.
  • Track and follow-up on all customer request promptly.
  • Maintain broad knowledge of all company products, services, and promotions.
  • Identify and implement new process plans to improve customer support service.
  • Manage a large volume of customer calls in a friendly and courteous manner.
  • Provide outstanding and exceptional customer service.
  • Greet and address customers in a friendly and respectful way.

Application Closing Date
16th May, 2021.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using ‘Customer Service Representative’ as the subject of the email.