Title: Customer Service Representative | Location: Abuja | Type: Full-time | Zenith Carex
Requirements / Duties
- Candidates should possess HND, B.Sc. qualification
- Must have a minimum of 2 years working experience
- Must have worked as a Customer Service officer or Receptionist in a reputable organisation
- Must have excellent Customer Service Experience
- Must have Excellent Communication skill
- Must have very Good Computer knowledge and be Social media savvy
- Must be based around the Job location
- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
- Maintain documentation of customer inquiries and responses for future reference.
- Direct or route customer calls to appropriate personnel for assistance.
- Handle dissatisfied customers politely and professionally.
- Track and follow-up on all customer request promptly.
- Maintain broad knowledge of all company products, services, and promotions.
- Identify and implement new process plans to improve customer support service.
- Manage a large volume of customer calls in a friendly and courteous manner.
- Provide outstanding and exceptional customer service.
- Greet and address customers in a friendly and respectful way.
Application Closing Date
16th May, 2021.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using ‘Customer Service Representative’ as the subject of the email.