Customer Service/Telemarketer at Pause Factory

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Location: Lagos | Job Title: Customer Service / Telemarketer | Pause Factory

Pause Factory is a business and management consulting company that leverages people’s emotions and performance architecture to solve organizational challenges and craft organizational transformation.

Responsibilities and Duties
Here is an outline of the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to:

  • Open and maintain customer accounts by recording account information.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Cold calling for new business opportunities.
  • Manage large amounts of incoming calls.
  • Generate sales leads.
  • Forecast sales to enable operations planning, introduce product innovations and maintain active memberships.
  • Support sales and development departments.
  • Provides product & service, or technical information to clients by answering questions and requests.
  • Achieve set target sales for the month.
  • Resolve customer complaints via phone, email, or social media.
  • Participate in the accelerated growth of company turnover by increasing the customer base.
  • Inform customer of deals and promotions.
  • Assist with placement of orders, refunds, or exchanges.
  • Compile reports on overall customer satisfaction

Experience (Required)

  • Minimum of 2-4 years of experience in customer service, particularly in construction chemicals
  • Proven customer support experience in construction chemical company.
  • A University degree preferably in Business, Management Studies or Marketing.
  • Understanding of CRM systems and practices.
  • Ability to multi-task, prioritize and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters

Knowledge:

  • People oriented and results driven.
  • Demonstrable experience with Leads Generation.
  • Ability to architect strategy along with good relationship skills.
  • Excellent active listening, negotiation and presentation skills.

Skills/Competence:

  • High level of Professionalism.
  • Strong technical skills
  • Organized, meticulous, and confident.
  • Result Driven Attitude.
  • Product Knowledge.
  • Strong analytical skills.
  • Strong phone and active listening Skills
  • Information technology.
  • Written and Oral Communication.
  • Team working skills
  • Good relationship skills.
  • Attention to details

Salary
N85,000 Monthly

Application Closing Date
Not Specified.

Method of Application
interested and qualified candidates should send their CV to: [email protected] with position applied for as the subject. (Customer Service/Telemarketer – Construction).

Note: Only qualified candidates will be shortlisted.