Customer Services Representative at Advanced Concrete Technologies

Title: Customer Services Representative | Location: Lagos
Type: Full-time | Advanced Concrete Technologies

Advanced Concrete Technologies, our company is a fast growing construction chemical company in Nigeria.

Responsibilities

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Contribute to team effort by accomplishing related results as needed
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Greet customers warmly and ascertain problem or reason for calling
  • Inform customer of deals and promotions
  • Compile reports on overall customer satisfaction.

Requirements

  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively.
  • Bachelor’s Degree qualification.
  • 3 – 5 years Experience.

Customer service representative top skills & proficiencies:

  • Quality Focus
  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Analysis
  • Adaptability
  • Computer Skills.

Salary
N70,000 / month.

Application Closing Date
10th March, 2021.

How to Apply
Interested and qualified candidates should send their CV to:[email protected] The subject of the e-mail must be “Customer Service Representative”.

Note: Only qualified candidates will be contacted.