Customer Success Assistant at GeneSys Health information Systems GHIS

Title: Customer Success Assistant | Location: Lagos | Type: Full Time | GeneSys Health information Systems Limited (GHIS)

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  • We are looking to hire a resourceful Customer Success Assistant who will be responsible for building and managing the relationship between GHIS and its clients.
  • S/he will serve in a support function toward acquiring and retaining our clients, and ensuring that customer satisfaction and service delivery are optimised. Consider yourself a CEO of some sort – a Chief Experience Officer that is.

Required Skills & Competencies

  • Minimum of 2 year(s) work experience in customer-facing or relationship-marketing roles.
  • Bachelor degree in marketing, brand management or communications is a plus.
  • Ability to work independently and communicate/collaborate with stakeholders.
  • Knowledge of customer success processes, and proficiency in CRM tools.
  • Excellent problem-solving, organisation and presentation skills.
  • Strong report writing, critical thinking and product sales capabilities.

What the Role Entails

  • Establishing, developing and maintaining positive business and customer relationships.
  • Providing first level support on issue resolution for clients and escalating issues in-line with the internal support escalation procedure and following up with same to ensure closure.
  • Resolving customer enquiries and complaints; reducing TAT and increasing customer success
  • Supporting in the product design and development by leveraging insight from client interactions.
  • Generating sales leads through cold calls or other sales and customer prospecting techniques.
  • Evaluating and optimising demo. processes and communication pipeline for client interactions.
  • Preparing documentation, logs and reports on client support requests and market analysis.
  • Supporting in creating policies and procedures toward improving customers’ journey/experience.

Biggest Problem to Solve:

  • Effectively managing and fulfilling the needs of our clients, and improving customer satisfaction.

Benefits & Perks

  • Competitive Remuneration (₦60,000/month basic)
  • Complementary – monetary and non-monetary – allowances
  • 13th month salary
  • Pension
  • HMO
  • Flexi work plan
  • Work with a brilliant and diverse team and clients.
  • Enabling environment for personal and professional development.

Application Closing Date
5th May, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply