Customer Success Officer at Excellent & Strategic Solutions

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Job Location: Lekki, Lagos. Title: Customer Success Officer

Excellent & Strategic Solutions is a frontline web applications development firm which provide top of the class service to reputable clients all around the country. We specialize in developing and marketing cloud-based applications that eliminate bureaucracy and promote complete organizational automation.

Job Description

  • You will be trained and responsible for the successful implementation of our cloud software and in the training of users to use our tech solutions in their different businesses.
  • Your primary responsibility is ensuring the success of our customers in the use of software products.
  • Regular blog posts, social media postings.
  • You are to produce, publish, and regularly update written documentation for the use of our software products.
  • When necessary, you will be needed to make a video showing how to perform key functions on our apps for users to easily understand. You will learn and use online video tools to achieve this.
  • You will ensure that users understand how to make use of every new feature we develop and you will measure their success index.
  • You will be required to upsell our customers on feature upgrades.
  • You will be required to visit customers on their premises and train them as necessary.

Requirements

  • You must reside in Lekki/Ajah
  • You should be comfortable with working in an evolving startup environment.
  • You should be comfortable with producing regular reports.
  • You must be familiar with simple computer desktop processing applications like ms word, excel, PowerPoint, google docs, etc.
  • You must be able to work and remain productive under pressure.
  • You must be a patient person who will not shout at customers under pressure.
  • You MUST know how to multi-task and juggle between tasks having different deadlines.
  • You must be comfortable with meeting deadlines.
  • You must know how to produce reports of our customer usage metrics.

Application Closing Date
Not Specified

Method of Application
Interested and qualified candidates should send their CV ad PDF File and cover letter to: [email protected]  using the “Job title” as the subject of the email