Customer Success Personnel at RetailPoint Solutions Limited

Job Title: Customer Success Personnel | Location: Wuse, Abuja (FCT)
Employment Type: Full-time | RetailPoint Solutions Limited

RetailPoint Solutions Limited provides and deploys Point of Sale – POS Machines for business using various POS Hardware & Softwares. Our products can be deployed across various retail platforms where transaction data is critical to Management.

Responsibilities

  • Act as Goto Person between customers and the company as it relates to After Sales Service (Sales and Technical).
  • Provide first tier technical support services to customers.
  • Develop and sustain customer’s loyalty.
  • Work with various Team Leads to address customer issues.
  • Follow up on customers inquiries and issue resolution.
  • Follow up and improve on boarding process on customer projects.
  • Manage our Customer Support Channels.
  • Liaise with Technical support and sales team to ensure customer’s satisfaction.

Qualifications

  • A good degree in Computer Science related discipline, Computer Engineering, Project Management or its related course from a recognized university/ polytechnic.

Professional Skills
The ideal candidate should:

  • Must be customer-centric
  • Must be IT savvy.
  • Must have worked as a managerial staff or team lead
  • Have Technical skills
  • Be customer friendly
  • Proven knowledge of Project Management
  • Be creative and innovative.
  • Have team working skills.
  • Excellent written and verbal communication.
  • Good listening skills

Work Experience:

  • Candidates should have minimum two (2) years work experience in Customer success and Technical support.

Application Closing Date
30th November, 2020.

Method of Application
Interested and qualified candidates should forward their CV and Cover Letter to: [email protected] with the job title as subject matter.