Customer Support Officer – NYSC at a Financial Firm

Job Title: Customer support Officer – NYSC |Location: Ajah, Lagos |Financial firm | Employment Type: Full-time

A reputable Financial firm is recruiting suitably qualified candidates to fill the position above.

Job Responsibilities

  • Receive incoming calls / emails and provide information / solutions for customers
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Job Requirements

  • HND or B.Sc qualification. (Must be a Yourth Corper )
  • Candidate must live around the Ajah / Lekki Axis
  • Must be articulate able to respond to emails fluently
  • Computer Literate, must have knowledge of using the web browser, Microsoft word and excel
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Good comprehension / Analytical skills.

Salary
N20,000 – N30,000 / month.

Application Closing Date
15th March, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as subject of the email.