Customer Support Partner at MTN Nigeria

Title: Customer Support Partner | Location: Lagos | MTN Nigeria | Department: Enterprise Business Unit

Read more about the company and view other existing opportunities

Core purpose of the role

  • Ensure top quality customer support in all areas of key account management.

Role Summary

  • Ensure less than 5% customer churn on managed accounts.
  • Constant analysis of Managed customer database for Revenue and Debt management.
  • Ensure 98% collection of all invoices as at when due.
  • Generate relevant reports as required by the business.
  • Ensure quality assurance and prompt invoice delivery.
  • Ensure end-to-end account management for Enterprise customers.
  • Pro-active analysis of all support systems (charging, billing, etc.), as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation.
  • Liaise with support teams (within and outside enterprise solutions) in order to resolve any customer identified issue.
  • Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.).
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s Vital Behaviors and values.

Role Condition:

  • Normal MTNN working conditions.

Experience & Training

  • 3 – 7 years working experience in an area of specialisation.
  • Experience working in a medium organization.
  • Experience in the telecommunications industry in a similar role.
  • Experience in a customer service environment in the telecommunications industry.
  • Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word.

Minimum Qualification

  • BA, BEng, BTech, BSc or Other.

Application Closing Date
3rd June, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply