Customer Support Representative at ForexTime (FXTM)

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ForexTime (FXTM) – We provide you with the environment and conditions that you need to develop in your area of expertise, whether you are a young individual at the beginning of your career, or an experienced professional seeking to move forward.

We are recruiting to fill the position below:

Job Title: Customer Support Representative

Location: Lagos
Job type: Full time

Responsibilities and Duties

  • Assist clients worldwide through a live support
  • Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments
  • Demonstrate impeccable telephone etiquette and management
  • Handle back office queries
  • Support clients with technical and troubleshooting issues
  • Report to the management
  • Deal with complaints of a varying nature promptly and effectively;
  • Provide support and troubleshooting on MetaTrader platforms;
  • Liaise with all departments to resolve issues;
  • Liaise with the Compliance Officer regarding complaints and approval of accounts;
  • Provide all relevant information to clients regarding documents and materials for becoming a client.

Requirements

  • Higher education in Economics or a related field;
  • Previous experience in a similar position will be considered an advantage
  • Excellent knowledge of English language; knowledge of any other language will be considered as an advantage
  • Excellent spoken and written communication skills
  • Ability to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Knowledge of MetaTrader platforms will be considered an advantage.

Benefit
The successful candidate will receive a competitive remuneration package.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: All applications will be treated confidentially.

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