Customer / Technical Support at VividTech solutions and services

Title: Customer / Technical Support | Location: Surulere, Lagos
Type: Full-time | VividTech solutions and services


VividTech solutions and services, a foremost messaging service provider on mobile and web platforms. Our platform is hinged on Messaging as a Service (MaaS) model which enables interested customers subscribe to our services for special alerts and notifications.

Key Responsibilities

  • Ensure prompt response to customers’ requests and enquiries at all times and across all channels
  • Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
  • Ensure customer satisfaction and provide professional customer support.
  • Escalate customer complaints / enquiries and other observations to relevant personnel as appropriate
  • Enlighten customers about company’s products and services aimed at promoting customer satisfaction and continuous patronage
  • Provide first level technical support services
  • Monitor and maintain assigned computer systems
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

Requirements

  • Bachelor’s Degree, HND, OND qualification.
  • 1 – 3 years Experience.

Application Closing Date
14th December, 2020.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Title as the subject of the mail.