Debt Recovery Agent at Mwanga

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Job Title: Debt Recovery Agent | Mwanga | Location: Maryland, Lagos

Job Type: Short-term contract

Mwanga is a customer centric, technology driven business support firm that focuses on debt collection, customer data analysis for decision making and customer relationship management for growing and innovative businesses in Africa.

Responsibilities

  • Manages recovery of overdue payments from customers by reaching out and acts as the liaison between creditors and customers.
  • Able to hit set target by collecting overdue loans and acts as the liaison between creditors and customers.
  • Follows-up on delinquent accounts, updates and maintains accurate records.
  • Performs other assigned duties necessary to support the portfolio weekly.
  • Self-driven to consistently hit and surpass weekly/monthly targets individually and as a team.
  • Able to give accurate report on customers reached out to weekly.
  • Thoroughly understands the assigned product and is persuasive enough to convince customers to pay amounts due using available repayment methods.

Qualifications / Skills

  • Minimum Qualification: OND/HND/ B.Sc
  • Strong Written, Communication and Negotiation Skills.
  • Strong command of English Language and at least, one other local or international language
  • Agile, Teachable/Willing to learn
  • Knowledge and use of basic Microsoft Office Tools: Word, Excel and PowerPoint
  • Ability to prioritize and manage multiple responsibilities
  • Ability to collaborate with a team in a fast-paced environment.
  • Possesses a moderate understanding of general aspects of the job.
  • Attention to detail and strong goal orientation
  • Active Listening skills
  • Persuasiveness and sales/marketing skills

Application Closing Date
3rd August, 2020.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “Application – Debt Recovery Agent” as the subject of the email.