dipoleDIAMOND Limited Jobs in Nigeria [3 new vacancies]

Latest job vacancies at dipoleDIAMOND


dipoleDIAMOND – We are a Business Solutions and Training firm committed to finding cost-effective solutions for Startups, SMEs and Enterprises. We are “life-learners” passionate about technology and education and always seeking out better ways of solving problems. We believe in the power of technology to transform lives, disrupt industries, solve problems, drive growth, improve efficiency and create value for all stakeholders.

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dipoleDIAMOND Limited is an Intelligent Process Automation (IPA) consulting firm providing transformative solutions for businesses embracing digital transformation. Since 2015, we have helped our clients reduce costs, increase efficiency, employee productivity, and remain competitive. As a Process Maker Elite Partner and a UiPath Silver Partner, we offer our clients professional services in the areas of Business Process Management (BPM), Robotic Process Automation (RPA), Digital Assistant Solution (Chatbot), and Software Development and Integration (SDI) to deliver on their digitization and automation goals.

Jobs at dipoleDIAMOND Recruitment

October 6, 2022

September 20, 2022 

Training Program Manager at dipoleDIAMOND

September 20, 2022 

dipoleDIAMONDJob Title: Training Program Manager Location: Gbagada, LagosJob Type: Full timeIndustry: IT Services Job Description Training Program Manager manages all operational activities of the training center including staffing, facilities, and… Read more here

Customer Success Manager at dipoleDIAMOND

September 20, 2022 

dipoleDIAMONDJob Title: Customer Success Manager Location: LagosJob Type: Full timeWork Model: FlexibleIndustry: IT Services Job Description We are looking for a technically savvy individual with a strong drive for results… Read more here

Technical Support Engineer at dipoleDIAMOND Limited

September 20, 2022 

dipoleDIAMOND Limited Job Title: Technical Support Engineer Location: Lagos, NigeriaIndustry: IT ServicesWork Model: Flexible About the Job We are looking for a dedicated Technical Support Engineer to provide enterprise-level assistance to… Read more here

Technical Support Engineer

Location: Lagos, Nigeria
Industry: IT Services
Work Model: Flexible

About the Job

  • We are looking for a dedicated Technical Support Engineer to provide enterprise-level assistance to our customers in a timely and satisfactory manner. 
  • In this role, your duties will include assisting customers with application installations, resolving queries via our support platform, and escalating serious issues to the software development team. 
  • You will use email, phone, chat applications, and on-site visit to give clients quick resolution to IT issues. 
  • You will implement new software applications and upgrades and observe their development, review error logs, oversee source code repositories and software configurations, and work with third-party software vendors as needed.
  • If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Ask customers targeted questions to understand the root of the problem quickly
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Refer to internal database or external resources to provide accurate tech solutions
  • Prioritize and manage several open issues at one time.
  • Maintain jovial relationships with clients
  • Take ownership of customer issues reported and see problems through to resolution
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles.
  • Prepare SDDs (solution design documents)
  • Organize, prepare for and handle QAT sessions.
  • Follow the SLA for issues with respect to the severity.
  • Engage on-site visit to client premises when the need arises.

Requirements and Skills

  • B.S Degree in Information Technology, Computer Science or relevant field
  • Proven work experience as a Support Engineer or similar role (Experience is ProcessMaker or UiPath would be highly considered)
  • Work Experience: 1-3 years
  • Basic scripting, programming, and coding.
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Knowledge-based systems (KBS), PHP, C#, vb.NET, JavaScript, Python, or similar scripting languages, Microsoft SQL, MySQL, or PostgreSQL, NoSQL databases
  • Remote software, Cyber security, Virus protection software, Backup software, Network monitoring software
  • Knowledge of operating systems, web services, and API.
  • Knowledge of remote access systems such as Zoho Assist, AnyDesk, etc.
  • Exceptional ability to prioritize and diagnose IT problems.
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues and SaaS solutions.
  • Proficiency in remote desktop and helpdesk software, such as Zendesk and Zoho Desk.
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
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