Female Customer Care Representative at Pickmeup International Company

Title: Female Customer Care Representative | Pickmeup International Company | Location: Lekki Phase 1, Lagos | Type: Full-time

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Role Description

  • Monitor the operation and general activities of customers and drivers.
  • Monitor drivers relationship with customers.
  • Identifying trends and rending optimum service to customers.
  • Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
  • Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services.
  • Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
  • Establish and maintain professional friendly relationship with drivers.
  • Collaborate with relevant departments e.g marketing in deploying promos and other activities.
  • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
  • Provide weekly report for all activities and department.

Eligibility

  • Candidates should possess a Bachelor’s Degree, HND or OND qualification
  • 1 to 3 years experience with a ride-hailing firm is an added advantage.
  • Candidate must have IT Knowledge.
  • Applicant must possess good computer and telecommunication skills.
  • Applicant must be innovative and creative.
  • Applicant must have the ability to work to achieve set targets and goals.
  • Applicant must have the ability to work in a competitive environment.

Application Closing Date
31st August, 2021.

How to Apply
Interested and qualified candidates should send their Cover Letter and Resume to: [email protected] using the Job Title and Location as the subject of the e-mail.