First Bank Jobs Recruitment [3 new positions]

LATEST FirstBank of Nigeria  December, 2021 Recruitment and Vacancies

About First Bank Nigeria

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has an international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

First Bank Nigeria Jobs

Job Title: Branch Operations Officer (North Region) | Job Identification: 391 | Location: Lagos

Duties & Responsibilities
Financial Transaction Officer:

  • Greets all customers promptly and shows a genuine interest in meeting their needs
  • Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
  • Maintains a strong working knowledge of the Bank’s services
  • Examines money to detect and remove counterfeit
  • Ensuring all operating and security and safe working procedures are always followed
  • Ensure all necessary postings and paperwork are completed accurately to provide audit trails
  • Bundles, wraps and seals counted money.  Separates mutilated and worn bills.
  • Use various cash management systems to ensure accurate counting
  • Look for any differences or discrepancies in notes and document that are received, and raise unresolved issues with supervisor
  • Ensure prompt handling of customers’ enquiries and complaints
  • Ensure timely rendering of reports
  • Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook

Non-Financial Transaction Officer:

  • Greets all customers promptly and shows a genuine interest in meeting their needs
  • Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
  • Maintains a strong working knowledge of the Bank’s services
  • Educate and migrate customers to Alternative Channels
  • Proactively receives and responds to customers’ inquiries within their scope of authority
  • Ensures effective queue management
  • Effectively cross sells the Bank’s products and services
  • Maintain a customer friendly and organized banking hall
  • Ensure prompt handling of customers’ enquiries and complaints
  • Ensure timely rendering of reports
  • Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook

Requirements
Education:

  • Minimum of HND Upper class.
  • Minimum of Bachelor’s Degree, with a minimum grade of 2.2

Experience:

  • Minimum of one-year relevant working experience in a financial institution, covering a range of functional areas.

Application Closing Date
8th December, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Business Application, User Experience and DevOps | Job Identification: 389 | first BanK Location: Lagos

Job Description

  • Assist in planning, coordinating and supervising all activities related to the design, development and implementation of the systems and software applications
  • Assist development lead in all activities with respect to application development & management operations and support
  • Contribute to planning the introduction of new application systems
  • Develop prototypes (to improve envisioning and communication) and proof-of-concept systems (to test technology) to validate potential solutions
  • Ensure that developed solutions are peer reviewed and formally documented
  • Assist in maintaining, supporting and upgrading existing IT systems and applications
  • Participate in the customisation of application packages
  • Design technical solution including high level (entity – relationship, data flow) to low level (field structures, database schemas) design
  • Develop technical design that will support the development, execution and operations of the service.
  • Assist in developing service acceptance criteria. Propose performance levels for new service. Review and verify service requirements with users. Agree and document service acceptance criteria
  • Create the service development plan. Review and agree with users
  • Build, configure or customize the technical solution (technical code components and services)
  • Ensure that solutions meet requirements outlined in the design documentation
  • Review technical constraints and performance issues of business intelligence and integration solutions
  • Provide leadership role across all Agile Squads in conjunction with other senior stakeholders by helping removing impediments to sprint execution
  • Ensure Availability and optimal performance and costing of the Azure DevOps platform
  • Implement and enforce a controlled process that ensure total Source Code Maintenance and adequate versioning of code, artifact, appservices and containerized applications
  • Implement, enforce and provide support on the adoption of Continuous Integration, Continuous Security and Continuous Deployment in line with Agile-DevOps practices for all Bespoke solutions
  • Drive adoption and maturity of the Agile-DevOps practices across Project Management, Application security, Development, Testing & UAT and Solution Delivery
  • Keeping abreast and driving adoption of new trends in agile solution delivery processes and practices.
  • Oversee the development of dashboard that communicate the team’s performance in line with the agreed Agile-DevOps KPIs
  • Actively participate in unit testing / quality reviews through the build phase to ensure that the solution meets the agreed functional specifications
  • Develop technical design that will support the development, execution and operations of the service.

Requirements
Education:

  • Minimum of a First Degree or its equivalent in a Business /IT related discipline
  • Masters, MBA or a recognized professional certification will be an added advantage

Experience:

  • 10+ years of experience in designing, developing and delivering solutions
  • 5+ years in managerial position.
  • 3+ years leading an Agile-DevOps solution delivery team.

Application Closing Date
06:56 pm: 2nd December, 2021.

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How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Program Manager (Oracle Fusion) | Job Identification: 386 | First Bank | Location: Lagos

Job Description

  • Ownership: Accountable for all aspects of business outcomes, deliverables & readiness within the project scope. You must drive the planning, execution, management, and reporting of one or more assigned projects for successful completion.
  • Leadership: Lead, motivate, and track the right team members (onshore and offshore) to successfully deliver the project.
  • Management: Create and manage the project work plan, deliverables, resources, and milestones according to the agreed methodology and templates. Plan, prioritize, assign, and manage tasks for team members to meet the project plan and deliverables. Understand the business need for the business.
  • Communication: Clearly communicate project status, issues and other information using the templated tools to the right audience, in the right forum, and at the right time that aligns with project and stakeholder needs.
  • Quality: Identify, track, and manage issues and risks. Build corrective and mitigation plans and ensure they are completed successfully. Escalate to the Project Sponsors or PMO when needed with recommendations, in time to resolve concerns. Monitor and ensure quality and timely completion of all deliverables. Anticipate and define issues on the project early and before they have material impacts. Proactively develop strategies and plans to avoid or correct the issues. Manage and execute those plans to successful outcomes.
  • Governance: Plan, track, and communicate project resources’ time, invoices, and costs to meet all budgetary objectives. Own and forecast resource usage on a weekly, monthly, and quarterly basis to ensure accurate utilization of the project resources.
  • Technology: While there will be technical leads/engineers on every project, you will have oversight of their deliverables in collaboration with Technical, Functional and Business SMEs.

Eligibility Requirements

  • 15+ Experience and Professional Qualifications and Credentials relating to Financial Control and Reporting, Accounting, Financial Operations Management, Supply Chain & Procurement, Business Performance Management
  • Proven experience as a Project Manager successfully leading at least 3 – 5 implementations of Oracle Fusion Modules in Scope.
  • Experience successfully implementing Oracle Cloud in a Functional consulting role for at least 4 – 5 complex ERP projects.
  • 15+ years of experience in IT-related fields planning, managing and driving successful outcomes that deliver quantifiable improvement in the business.
  • 10+ years of experience in successful project scoping, planning budget management, risk management, and change control management.
  • 10+ years of experience successfully managing teams of technical and functional consultants delivering successful IT-related outcomes to external business clients.
  • 10+ years of project management experience successfully leading complex IT implementations or upgrade projects for enterprise clients.
  • 7+ years of strong executive presence, leadership, and problem-solving to successfully navigate all levels of the client’s stakeholders thru the communication, strategy, and resolution of complex issues.
  • 7+ years leading standard processes and methodologies in Project Management, Change Management, and technology installation and upgrade efforts.
  • 10+ years working in Banking/ FSI.

Application Closing Date
1:58 pm: 2nd December, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Legal Officer, Corporate Transactional Support | First Bank of Nigeria Limited (FirstBank)

Job Identification: 365
Location: Lagos
Job Schedule: Full time
Job Shift: Day

Duties & Responsibilities

  • Provides, under the guidance of the Team Lead, legal advisory services in respect of various contracts to SBUs, SRFs and the Bank’s subsidiaries with respect to structured finance, project finance, international trade, oil & gas financing, derivatives, telecommunications financing (operators, service providers and dealers) highlighting the Bank’s attendant obligations, privileges and rights and consequences of breach of such contracts
  • Researches and prepares legal opinions on basic day-to-day issues bothering on the Unit’s activities.
  • Attending meetings with SBUs and other SRFs for purposes of negotiating terms and conditions of commercial transaction to be entered into by the Bank.
  • Prepares the drafts of all species of local and cross-border Bonds and Guarantees and vets/reviews drafts of same prepared by counterparties to ensure there are no adverse clauses and that the interest of the Bank is adequately protected and understudies the Team Lead and
  • Guarantee Supervisors in the Department in the art of Bonds and Guarantee drafting and reviews.
  • Supports the Team Lead in the actualization of numerous product and service offerings, alliances, partnerships and other synergistic relationships created by the Products & Channels Unit.
  • Prepares, reviews and vets a wide range of documentation, including but not limited to letter of domiciliation, Indemnities, Irrevocable Remittance Undertakings, Irrevocable Standard Payment Orders, Letters of Comfort, Letters of Support, Letters of Intent, etc.
  • Prepare Loan Agreements, Corporate Guarantees, Sales & Collection Agreements, Letters of Hypothecation, Equipment Leases, Deeds of Release etc.
  • Conducts, analyzes, and interprets searches on Certificates of Registration/Incorporation of corporate entities.
  • Supports the Team Lead and Unit Head in the provision of general advisory services to the Bank’s subsidiaries.
  • Ensures compliance with the principles and policies contained in the Information Security Handbook.
  • Works with External Solicitors to verify genuineness of Letters of Administration and probate documents
  • Follows up on External Counsel on briefs assigned to them, including but not limited to the processes involved in the preparation and filing of legal pleadings, motions, etc
  • Ensures compliance with the principles and policies contained in the Business Continuity Management Handbook.
  • Assists the Team Lead and Unit Head in the Unit’s involvement in, and compliance with the Bank’s Information Security Management Policies, Business Continuity Management, BS25999, ISO 27001, and initiatives, internal audit outcomes and compliance with recommendations, ICAFAS, Business Performance Management, PSQA etc.

Qualifications
Minimum Education:

  • First Degree in Law and Professional Certificate of Barrister at Law (compulsory).

Minimum Experience:

  • Two years post call, legal practice in chambers.

Application Closing Date
15th November, 202, 04:21 PM

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Recruitment Title: Electronic Product Operations Data Scientist / Analyst | Job Identification: 352 | Location: Lagos | First Bank

Job Description

  • Ensure to Provide Data Modelling, Data Cleansing and Data Enrichment techniques i.e. ETL Tool as obtainable in PBI. SQL Data Analyst additionally prepares procedures for database processes.
  • Ensure to develop and document procedures, workflows and build VBA around repeated task
  • Ensure to Provide Sound Analytical and Statistics skills, beginners in the use of relational databases especially Python and SQL
  • Provide understanding of Data Analysis and Visualization tools (MS Excel, PowerBI, Tableau, etc.) to identify patterns, trends, relationship, and correlations.
  • Ensure Proficiency in use of Microsoft Office Suites (MS Access, MS Word, MS PowerPoint,
  • MS Visio, MS Excel, etc.)
  • Ensure daily operations targets are achieved to meet defined business metrics
  • Provide daily close Monitoring of TAT against established KPIs.
  • Designing and implementation of training programs for staff on Microsoft office tools and data query script writing.

Education

  • Minimum Education: First Degree in any Numerate discipline
  • Data analyst and programming certification(s)

Experience:

  • Minimum of 4 years data specialist experience
  • Experience services and operations.
  • Project management skill.
  • Hands on experience in data mining and advanced excel skill.

Application Closing Date
16th November, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

JobTitle: Branch Operations Officer (North Region) | FirstBank | Job Identification: 368 | Location: Lagos

Job Description
Financial Transaction Officer:

  • Greets all customers promptly and shows a genuine interest in meeting their needs
  • Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
  • Maintains a strong working knowledge of the Bank’s services
  • Examines money to detect and remove counterfeit
  • Ensuring all operating and security and safe working procedures are always followed
  • Ensure all necessary postings and paperwork are completed accurately to provide audit trails
  • Bundles, wraps and seals counted money.  Separates mutilated and worn bills.
  • Use various cash management systems to ensure accurate counting
  • Look for any differences or discrepancies in notes and document that are received, and raise unresolved issues with supervisor
  • Ensure prompt handling of customers’ enquiries and complaints
  • Ensure timely rendering of reports
  • Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook

Non-Financial Transaction Officer:

  • Greets all customers promptly and shows a genuine interest in meeting their needs
  • Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
  • Maintains a strong working knowledge of the Bank’s services
  • Educate and migrate customers to Alternative Channels
  • Proactively receives and responds to customers’ inquiries within their scope of authority
  • Ensures effective queue management
  • Effectively cross sells the Bank’s products and services
  • Maintain a customer friendly and organized banking hall
  • Ensure prompt handling of customers’ enquiries and complaints
  • Ensure timely rendering of reports
  • Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook

Requirements
Education:

  • Minimum of HND upper class
  • Minimum of Bachelor’s Degree, with a minimum grade of 2.2

Experience:

  • Minimum of one year relevant working experience in financial institution, covering a range of functional areas.

Application Closing Date
18th November, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Digital Channels Support Officer | FirstBank | Job Identification: 362 | Location: Lagos

Job Description

  • Review onboarding documents and implement on the required platforms
  • Resolve all firstmobile/Firstmonie/USSD/online banking profile management issues
  • Token management and dispatch
  • Escalate issues requiring higher level of support
  • Merchant and corporate profile admin support on digital channels
  • Digital channel and ATM monitoring

Requirements
Education:

  • Minimum Education: First level Degree in any discipline

Experience:

  • At least 2 years’ experience and willingness to learn is key recruitment criteria. Aptitude for web applications is an advantage.

Application Closing Date
16th November, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Account Monitoring and Investigation Officer | First Bank | Job Identification: 351 | Location: Lagos

Job Description

  • Investigation of outstanding items on accounts post Settlement period
  • Treat all enquiries on outstanding reconciliation issues to ensure timely resolutions
  • Treat and process outstanding open items issues with all staff to ensure compliance
  • Direct operators on the appropriate entries to raise in order to close open items
  • Maintain sound accounting on all transactions and ensure they are compliant with international   standards
  • Daily matching process/closure of open items by Account Monitoring team on EPS accounts on TLM Corona within TAT specified.
  • Manual reconciliation on EPS accounts not yet on TLM Corona.
  • Resolve enquiries/issues raised by E business control team on reconciliation issues.

Education

  • First Degree in any discipline
  • Minimum experience: 1 year relevant experience.

Application Closing Date
16th November, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Settlement Processing – Desk Officer | Job Identification: 354 | Location: Lagos

Job Description
The officer will be responsible for handling T+1 inter and intra Bank settlement processing across the following channels:

  • ATM reports (Remote-On-Us and Not-On-Us transactions)
  • Electronic Interbank funds transfers (via Autopay, Remita, ADPS, Verve Prepaid, Quickteller, Upperlink, Prepaid card unload, Seamfix/Relational technologies paygate transfers)
  • Mobile Recharge (via ATM / First Mobile / First Monie/ Web / Internet Banking )
  • Web ( Remote-On-Us and Not-On-Us transactions)
  • POS  (Remote-On-Us and Not-On-Us transactions)
  • Prepaid cards (Card Loads and transactions on various channels)
  • Bill Payment transactions ( Card Issuing & Acquiring)
  • Channels Fund transfers ( via ATM, Mobile Banking Applications and Internet Banking)

Requirements
Education:

  • Minimum Education: 1st Degree in a numerate discipline

Experience:

  • Minimum experience: 1 years post NYSC experience.

Application Closing Date
16th November, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Desk Officer – Issuing Dispute Management | Job Identification: 353 | Location: Lagos

Job Description

  • Carry out prompt resolution of dispute and customers’ complaints on dispense errors
  • Monitor assigned complaints across digital channels are resolved within TAT
  • Ensure all issues logged on CRM are closed considering the SLA with the customers.
  • Ensure resolution of all second level electronic transaction complaints in the bank.
  • Generate, collate and process issuing transactions files on daily basis for claims processed on behalf of the bank’s customers on Mastercard.
  • Review chargeback processing to ensure other banks’ claims on FBN customers are genuine claims.
  • Ensure timely and proper resolution of customer’s complaints of failed or fraudulent transactions on electronic channels (ATM, POS, WEB and MOBILE).
  • Processing chargebacks on claims

Requirements
Education:

  • Minimum Education: B.Sc / HND in any discipline, preferably a numerate discipline

Experience:

  • Familiarity with electronic banking products is very essential as well as sound knowledge of excel and CSV files.
  • Analytical skills and willingness to learn is key recruitment criteria.

Application Closing Date
16th November, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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