Fraud Desk Officer / Service Recovery Specialist at Unified Payment Services Limited

Job Title: Fraud Desk Officer / Service Recovery Specialist | Unified Payment Services Limited | Location: Victoria Island, Lagos
Employment Type: Full-time

Duties & Responsibilities

  • Merchant transaction monitoring on TWO, Watchlist & Hospitality Merchants’ report.
  • Pay Attitude transaction monitoring, investigation and trend analysis.
  • Periodic/monthly submission of blocked users, newly onboarded customers, fraudulent transactions, approved and declined transactions and trend analysis.
  • Work closely with other depts. within the organization to investigate and resolve fraudulent incidences.
  • Escalate issues with potential for negative industry and/or corporate exposure
  • Prompt response to enquiries from HelpDesk and Customer service.
  • Investigation and response to scheme transactions.
  • Timely investigation on fraud incidences reported by banks, merchants and other external e-payment stakeholders.

Qualifications

  • Interested candidates should possess an OND qualification
  • 0 – 3 years relevant work experience.

Key Competency Requirements:
Knowledge:

  • Computer Literate
  • Knowledge of Microsoft office packages such as Word, Excel and Powerpoint.

Application Closing Date
25th September, 2021.

How to Apply
Interested and qualified candidates should:     
Click here to apply