Front Office Officer (Wellness Center) at Nicole Sinclair


Job Title: Front Office Officer (Wellness Center) | Nicole Sinclair | Location: Lekki, Lagos
Employment Type: Full-time

Description

  • This is the forefront of customer service.
  • S/heis one of the first staff to meet and greet guests on arrival.
  • This position ensures guests feel comfortable and valued while on the premises.

Responsibilities

  • Responsible for ensuring the front desk is tidy and presentable with all necessary material.
  • Answer all incoming calls and redirect them or keep messages.
  • Receive letters, packages, etc. and distribute them
  • Reviewing the arrival and departure list daily and assisting in preparing and distributing welcome amenities.
  • Welcome guests upon arrival/check-in and bid them farewell at check-out.
  • Oversee and coordinate all arrivals and departures of special guests (VIPs, etc).
  • Respond to guests’ needs and anticipate their unstated ones.
  • Expect and react promptly to guests’ requirements and inquiries.
  • Attends promptly to guests’ inquiries and assists them with their needs.
  • Responsible for providing information regarding the facilities and all other services available.
  • Should have up-to-date information on daily room occupancy
  • Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
  • Give proper and complete handover to the next shift
  • Should be able to handle all guests without bias or prejudice.
  • Ensures compliance with rules and policies.
  • Adhere to strict staff grooming and hygiene standards.
  • Logs the day’s activities in a logbook to ensure that the next person on duty follows up and is familiar with everything that needs extra attention.
  • Promotes all the facilities of the hotel and knows the surrounding areas when asked for directions.
  • Actively listen and resolve guests’ complaints.
  • Assists the guest in their travel needs.
  • Ensures the guests are satisfied and maintains their satisfaction throughout their time.

Competency / Skill / Requirements

  • HND in Tourism, Business Administration or other related courses.
  • About 1-3 years in the front office or customer service in hospitality or similar reputable industry.
  • Should always be neatly dressed, and wears the complete uniform within the standards set forth by management.
  • Should always wear Identity tags at all times in order for recognition.
  • Excellent problem resolution skills along with outstanding communication and active listening skills.
  • Ability to work flexible hours.
  • Excellent computer skills.
  • Ability to understand and carry out oral and written instructions and request clarification when needed.
  • Strong interpersonal and organizational skills.
  • Must be guest service-focused and a team player.
  • A positive attitude and outgoing personality are essential.
  • Must be able to work shifts – days, evenings, weekends, and holidays.
  • Ability to relate well with guests and employees.
  • Personable, enthusiastic, self-motivated, and able to work independently.

Application Closing Date
4th July, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online