Graduate Customer Service Officer at OTP Internet Technology (9 Credit)

Job Title: Customer Service Officer | Location: Ikeja, Lagos

Employment Type: Full-time

OTP Internet Technology (9 Credit) is a mobile app that provides simple, allows you to access loan at anytime, anywhere.

Job Description

  • We are recruiting for a Customer Service Officer who can help us achieve our company’s financial goals. The ideal candidate for this position must be willing to work as part of a dynamic team.

Responsibilities

  • Ensure customer satisfaction and provide professional customer service
  • Resolving service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Using computerised systems to access the details of customers.
  • Handling customer complaints, escalating to a supervisor when needed.
  • Manage large amounts of incoming calls and live chats.
  • Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods / tools.
  • Meet personal / customer service team targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Resolve customer complaints via phone, email, or social media
  • Use telephones to reach out to customers and verify account information.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Providing feedback on the efficiency of customer service process.
  • Take the extra mile to engage customers.

Job Specifications

  • Minimum of B.Sc / HND in related field
  • Minimum of 1 year of experience in similar role (NYSC experience acceptable).
  • Experience with a CRM tool.
  • Tech-savvy with working knowledge of Microsoft packages
  • Goal oriented so as to meet daily targets
  • Excellent communication skill (written and oral)
  • Patience, ability to manage stress and negotiation skill.
  • Open to working on Saturdays when required.

Application Closing Date
30th September, 2020.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] clearly indicating the “Job Title” as the subject of your mail.