Graduate User Success Advisor at Renmoney

Renmoney

Job Title: User Success Advisor

Location: Ikoyi, Lagos
Employment Type: Full-time
Department: Contact Center

The Position

  • To carry out all activities relating to sales and service virtually; close customer leads, provide application support, retain existing customers for the bank whilst positively representing the brand.

Responsibilities

  • Attend to all customers that come into with the business across all necessary platforms (Inquiries, loan processing, complaints etc.) within agreed SLAs
  • Ensure all loan transactions are processed in compliance with company rules and policies whilst optimizing out core applications
  • Deliver excellent service across every engagement channel and in line with defined SLAs, policies, procedures and KPI requirements
  • Provide feedback on processes, products, and procedures for business improvement
  • Meet performance, KPIs, quality standards, and customer satisfaction ratings/standards.

Requirements

  • BSc. Degree in any field
  • 0 – 2 years of experience (Experience in a Telecommunication is an added advantage).

We are the place for you, if:

  • You’re excited about technology and the future, and you’re looking for a place to learn and grow.
  • You care a lot about detail and pride yourself in impeccable execution.
  • You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions.
  • You are ready to work extremely hard, at a fast pace, to achieve audacious goals.
  • You love to speak up, ask questions and are comfortable challenging anyone or any idea.

This job is perfect for you if you:

  • Enjoy working in a fast-paced environment
  • You are self-motivated and demonstrate a sense of ownership
  • Possess excellent interpersonal skills, relationship building, negotiation, problem-solving and troubleshooting skills.

You will not enjoy this job if you:

  • Work best in structured, hierarchical settings
  • Require clear, pre-set deliverables and constant direction
  • Are used to working in/with a large team.

What’s in it for you

  • You’ll receive competitive compensation and work with amazing people.
  • You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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