Head, Customer Care Job at Eatwell Retail

Job Title: Head, Customer Care | Eatwell Retail | Location: Victoria Island, Lagos

Job Description

  • The recruiter is a food service company with the vision to change the narrative of food business in Nigeria.
  • The underlying concept of our business is healthy and convenience food prepared in a clean hygienic environment for the various palate in Nigeria.
  • The successful candidate must have visible experience with customer services.
  • S/He must be conversant with setting up a robust customer service team that will be the company’s front-line personnel dealing with all types of customers.

Responsibilities
You will be responsible for customer service and customer management. You’ll need to:

  • Be versatile with products and services
  • Organize workflow by assigning responsibilities and preparing schedules
  • Oversee,train andcoach service teams
  • Setting customer service goals for team members and helping them reach those goals
  • Interacting with customers and handling customer queries and complaints in a timely manner
  • Maintaining relationships with profitable customers
  • Making weekly and monthly reports and surveys
  • Staying current on the latest industry trends and techniques.

Qualifications

  • A Bachelor’s Degree in any field
  • A food creative person that is interested in food business
  • At least 7 years post NYSC experience
  • At least 3 years in a senior customer service-related role
  • Good IT skills particularly ERP software and social media
  • Good managerial skills.

Skills:
You’ll need to have:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Negotiation skills
  • Patience, compassion and empathy
  • A passion for customer satisfaction
  • Time management skills
  • Strong supervisory and leadership skills.
  • Proficient with Microsoft Office Suite or related software.
  • A results-driven approach to work
  • Decision-making and problem-solving skills.

Working Hours:

  • Hours of work are generally long should be willing to work evenings, weekends and on public holidays.

What to expect:

  • The environment is fast paced, with an emphasis on delivering good customer service.
  • You may spend a lot of time ‘walking the floor’, and moving around on foot or standing.
  • The work can therefore be both physically and mentally demanding.

Application Closing Date
30th April, 2022.

How to Apply
Interested and qualified candidates should send their updated CV to: [email protected] using “Head, Customer Service” as the subject of the mail.

Note: Only successful candidates will be contacted.

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