Title: Head, ICT Unit | Tpinnae Hospitality Concept (THIS) | Location: Yola, Adamawa | Type: Full-time
Grade: Deputy Manager
Reporting to: General Manager
Working With: ICT Supervisor & Officers
Role: ICT Management

Position Objectives

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Create the platform that enables continuous improvement to service delivery and efficient turnaround time
Develop and implement an ICT skills acquisition culture through training
knowledge Create smooth IT operations for guest & staff
Provide Internet facility for guest & Staff
Derive 100% Customer Satisfaction.

Job Description

ICT Planning
Operations and Support
System and Employee Development
Project Management.

Key Responsibilities

Oversee network and server (if appropriate)
Ensuring data is backed up on a regular basis
Overseeing computer security and anti- virus updates etc
Provides IT support to computer users within the Hotel both guest & staff
First port of call and initial troubleshooting of IT problems and resolving it if possible.
Liaising with external support company
Ensuring all software is properly licensed
Input into IT acceptable use policy development.
Keep abreast of IT technology, maintain library of information.
Programming, Network and database administration
Conduct IT training from time to time
Other duties as assigned.

KPIs (Key Performance Indices):

Use effective telephone sales techniques
Speak or comprehend 3 main Local languages
Usage of the computer system
Use of Copier, facsimile machines
Ability to use computer and internet facility effectively
Good working knowledge of our networking, programming, etc.

Minimum Requirements
Education:

HND / B.Sc in Information Technology / other related courses
Experience: 3-4 years
IT Tools.

Highly proficient in the use of the following:

Hospitality Hardware/software (micros, Opera, Fidelio etc.)
Microsoft Office (MS Excel, Word, Power Point)
Internet networking and programming
Technical background.

Personal Qualities Required by the Job:

Compliance: adheres strictly to organisational/sector policies and procedures. Seeks approval from the correct authority for changes.
Integrity and confidentiality: ability to adhere to high ethical standards in job-related and other activities and experience in dealing with sensitive and confidential matters.
Acceptability: personal style not abrasive to colleagues or customers.
Planning and organising: ability to establish efficient and appropriate course of action for self and team; strong organisational skills.
Work standards: Setting of high goals or standards of performance for self. Dissatisfied with average performance.
Practical learning: ability to assimilate and apply job-related information.
Detail Handling: tolerance for and ability to pay attention to and handle the details and paperwork associated with the job.
Energy: ability to create and maintain a level of appropriately directed activity, capacity to work hard, drive stamina.
Career ambition: desire to advance to higher job levels; active efforts toward self-development for advancement. Frontier / career minded.
Efficiency and effectiveness: using minimum effort to achieve maximum results. Actual results will be measured, not simply activity or expended energy.
Punctuality, attendance and reliability.

Application Closing Date
14th June, 2021.

Method of Application
Interested and qualified candidates should send their CV to: cghotelyola@gmail.com and cc: tpinnaehospitality.info@gmail.com using the Title as the subject of the mail.