Head, ICT Unit at Tpinnae Hospitality Concept (THIS) – Adamawa

Title: Head, ICT Unit | Tpinnae Hospitality Concept (THIS) | Location: Yola, Adamawa | Type: Full-time
Grade: Deputy Manager
Reporting to: General Manager
Working With: ICT Supervisor & Officers
Role: ICT Management

Read more about the company and view other existing opportunities

Position Objectives

  • Create the platform that enables continuous improvement to service delivery and efficient turnaround time
  • Develop and implement an ICT skills acquisition culture through training
  • knowledge Create smooth IT operations for guest & staff
  • Provide Internet facility for guest & Staff
  • Derive 100% Customer Satisfaction.

Job Description

  • ICT Planning
  • Operations and Support
  • System and Employee Development
  • Project Management.

Key Responsibilities

  • Oversee network and server (if appropriate)
  • Ensuring data is backed up on a regular basis
  • Overseeing computer security and anti- virus updates etc
  • Provides IT support to computer users within the Hotel both guest & staff
  • First port of call and initial troubleshooting of IT problems and resolving it if possible.
  • Liaising with external support company
  • Ensuring all software is properly licensed
  • Input into IT acceptable use policy development.
  • Keep abreast of IT technology, maintain library of information.
  • Programming, Network and database administration
  • Conduct IT training from time to time
  • Other duties as assigned.

KPIs (Key Performance Indices):

  • Use effective telephone sales techniques
  • Speak or comprehend 3 main Local languages
  • Usage of the computer system
  • Use of Copier, facsimile machines
  • Ability to use computer and internet facility effectively
  • Good working knowledge of our networking, programming, etc.

Minimum Requirements
Education:

  • HND / B.Sc in Information Technology / other related courses
  • Experience: 3-4 years
  • IT Tools.

Highly proficient in the use of the following:

  • Hospitality Hardware/software (micros, Opera, Fidelio etc.)
  • Microsoft Office (MS Excel, Word, Power Point)
  • Internet networking and programming
  • Technical background.

Personal Qualities Required by the Job:

  • Compliance: adheres strictly to organisational/sector policies and procedures. Seeks approval from the correct authority for changes.
  • Integrity and confidentiality: ability to adhere to high ethical standards in job-related and other activities and experience in dealing with sensitive and confidential matters.
  • Acceptability: personal style not abrasive to colleagues or customers.
  • Planning and organising: ability to establish efficient and appropriate course of action for self and team; strong organisational skills.
  • Work standards: Setting of high goals or standards of performance for self. Dissatisfied with average performance.
  • Practical learning: ability to assimilate and apply new job-related information.
  • Detail Handling: tolerance for and ability to pay attention to and handle the details and paperwork associated with the job.
  • Energy: ability to create and maintain a level of appropriately directed activity, capacity to work hard, drive stamina.
  • Career ambition: desire to advance to higher job levels; active efforts toward self-development for advancement. Frontier / career minded.
  • Efficiency and effectiveness: using minimum effort to achieve maximum results. Actual results will be measured, not simply activity or expended energy.
  • Punctuality, attendance and reliability.

Application Closing Date
14th June, 2021.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] and cc: [email protected] using the Title as the subject of the mail.