Hotel Manager at Edge Recruiter Nigeria

Hotel Manager | Edge Recruiter Nigeria | Job Location:Lagos

JOB PROFILE

The Hotel Manager will run the establishments and make sure customer satisfaction levels are high. His/Her duties include recruiting and training staff, budgeting, developing marketing strategies, taking corrective actions, evaluating guest satisfaction, and maintaining inventories. The Hotel Manager is expected to possess managerial, customer service orientation, leadership, communication, interpersonal and organization skills.

KEY RESPONSIBILIES

  • Responsible for maintaining the highest level of Customer Service in each department
  • Responsible for the day to day operation of the Front Desk and Business Center operations
  • Use extensive knowledge of the hospitality industry to solve complex operational problems. Focus on removing barriers and/or procedures that obstruct or prevent quality guest service
  • Closely monitor occupancy rates and demand forecasts, make recommendations concerning current and future rates
  • Participate in developing marketing strategies to increase volume and market share
  • Work closely with department supervisors to coach, identify and/or resolve inefficient operations. Inform supervisors of problems that affect the operation of the department
  • Responsible for selection, training, supervision and success of all service employees
  • Responsible for compliance with all resort policies including cash handling and financial management, business practices and laws
  • Work closely with Chefs and Culinary team to provide seamless restaurant service as well as a cohesive team environment
  • Overall responsible for staff scheduling to the forecasted business levels, posting weekly schedules in a timely manner, etc
  • Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests
  • Assist in developing short and long-range departmental objectives. Monitor achievement of such objectives and prepare status reports for review by supervisor and senior management
  • Document and notify the Managing Director of any problems that may impact the achievement of current and future departmental objectives
  • Evaluate employee performance and provide immediate feedback to improve productivity and recognize positive performance
  • Create and establish a culture of continuous improvement
  • Provide incentives to reach monthly goals

KEY REQUIREMENTS

  • Tertiary Degree in Hospitality, Business, or related field, or equivalent education and experience
  • At least 4 years of experience in hotel operation, and at least 2 in a supervisory position
  • Must be able to maintain strict confidentiality of business and office matters.
  • Excellent communication and organizational skills

Application Closing Date
Not Specified

Method of Application
Interested and qualified candidates should:
Click here to apply