Hotel Receptionist at Bolton White Hotels and Apartments

Bolton White Hotel | Job Title: Hotel Receptionist | Location: Abuja (FCT) | Employment Type: Full-time

Duties and Responsibilities

  • Processes reservations by mail, telephone, or central reservation systems referral.
  • Get vital information from guest to complete their profile i.e. email, telephone numbers, work or home address; place of work etc.
  • Work in conjunction with housekeeping and other departments to ensure all rooms are clean and well-furnished to accommodate guests.
  • Upsell additional facilities when appropriate
  • Maintain up to date records of all guests in house.
  • Check out guests at the end of their stay, check billing instructions and collect payment.
  • Check in guests and provide information about the hotel. For instance: Restaurant, Gym, Business Centre tec.
  • Knows the type of rooms available as well as their location and layout.
  • Knows the sellingstatus, rates, and benefits of allpackagesplans.
  • Knows thecreditpolicy of the hotel and how to code each reservation.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Determinesroom ratesbased on the selling tactics of the hotel.
  • Prepares letters of confirmation.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Understands the hotel’s policy onguaranteed reservationsandno-shows.
  • Processes advance deposits on reservations.
  • Tracks future room availabilities on the basis of reservations.
  • Helps develop room revenue andoccupancyforecasts.
  • Prepares expected arrival list for front office use.
  • Assists in preregistration activities when appropriate.
  • Monitors advances deposit requirements.
  • Handles daily correspondence. Responds to inquiries and makes reservations as needed.
  • Makes sure that files are kept up to date.
  • Maintains a clean and neat appearance and work area at all times.
  • Promotesgoodwillby beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
  • Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
  • To be aware of all front office procedures and assist withreceptionduties when required.
  • To be fully aware of and adhere to health andsafety,fireand bomb threat procedures.
  • Perform any other works as and when assigned by the management.

Requirements

  • Bachelor’s Degree
  • 1 – 2 years of work experience.

Application Closing Date
21st May, 2022.

Method of Application
Interested and qualified candidates should send their CV, Application Letter and Passport Photograph to: [email protected] using the Job Title as the subject of the mail.

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