HR Shared Services Executive Job at Interswitch

HR Shared Services Executive | Interswitch | Job Location: Lagos

Interswitch, an integrated digital payments and commerce company, is hiring a HR Shared Services Executive in Lagos, Nigeria.

Job Purpose

  • To provide support to the HR team through a prompt response on shared services Operational activities thereby improving employee satisfaction
  • To Provide support on all HR transaction activities

Key Responsibilities

  • Improve customer Service through Prompt response to employee requests and complaints in line with agreed SLA
  • Responsible for shared services operations and transactions and give insights on how to improve operational efficiency
  • Manage employee on-boarding and Day 1 readiness to improve new hire employee experience and seamless integration to Interswitch culture
  • Responsible for accuracy of employee records and document control including initiatives to improve employee documentation
  • Responsible for effecting staff redeployment and follow up to ensure update on all platforms
  • Manages and respond to previous employer references and letter request within agreed SLA
  • Design and execute shared services surveys to solicit feedback from employees and provides action plan of improving employee satisfaction and experience
  • Assist in daily HR transactional operations
  • Manages relationships with external service providers
  • Attends to and resolves staff queries relating to shared services and escalates complex queries as appropriate
  • Responsible for an end to end document management and retrieval
  • Update HR Data regularly
  • Prepares highlights of policy reviews and documents changes to support the policy approval process
  • Provides advice to staff on employee relations issues by providing clarification on company policy and other matters
  • Ensure adherence to company / HR policy
  • Provide advice on employee staff welfare issues


  • Manages end-to-end on-boarding of all new hires
  • Ensure that all new hires documentation is sighted, verified and documented
  • Ensure the availability of work tools and access control cards for all new hires as part of day 1-readiness
  • Provides administrative support (e.g. candidate sourcing, shortlisting, interview scheduling etc.) for all recruitment
  • Ensure proper on-boarding of new joiners and documentation requirements for new staff
  • Facilitate and participate in new staff induction program
  • Coordinates the scheduling of new joiners for pre-employment medical tests (for recruitment screening)

Disciplinary and grievance:

  • Maintains staff disciplinary, grievance records and appropriate filing of such records

Exit management administration:

  • Ensures that all exit management procedures and documentation are completed and filed
  • Academic Qualification(s): Good 1st first degree (business discipline / social sciences)
  • Experience (Number of relevant years): 2 years of relevant HR administrative experience

Application Closing Date
Not Specified

Method of Application
Interested and qualified candidates should:
Click here to apply