Human Resource Consulting Company at Customer Service/Executive Assistant

A Human Resource Consulting Company | Job Title: Customer Service / Executive Assistant | Location: Lagos Island, Lagos
Job Type: Full Type

Job Overview

  • The Customer Service Officer / Executive Assisant attracts potential customers by answering product and service questions; suggesting information about other products and services
  • S/he will process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction, while staying true to the company’s core values
  • S/he will also assist the Managing Director in organizing her calendar, and carrying out her daily official engagements.

General Responsibilities

  • Open and maintain customer accounts by recording account information
  • Ensure clients are attended to in a professional manner
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with client and inhouse team to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs based on feedback collated
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Work with customer service manager to ensure proper customer service is being delivered
  • Compile  daily, weekly and monthly reports on overall customer satisfaction
  • Handle changes in policies or renewals
  • Book, reschedule or cancel consultation appointments
  • Confirm receipt of consultation fee
  • Measure fabric brought in by the client.

Post Consultation:

  • Confirm all sketches are drawn by the designer and approved by the client
  • Confirm complete invoice and send to client
  • Confirm measurements have been taken in store or sent in by the client electronically. There is a measurement guide to ensure measurements are taken correctly, always use it to cross check, especially with international clients.
  • Confirm receipt of 80% deposit
  • Crosscheck for all style changes and comments from client
  • Send order to production team (stating all changes where clients have communicated so).

Educational Qualifications

  • B.Sc / HND in any discipline
  • 1-2 years experience as a customer service representative.
  • Experience in the fashion industry is an added advatnage.

Person Specification

  • High level of professionalism
  • Research skills
  • Organizational and coordination skills
  • Result-oriented team player with exceptional motivation and interpersonal skills.
  • High proficiency in MS Office Suite
  • Must be able to prepare management reports and correspondence.

Salary

  • N80,000 – N100,000 monthly.

Application Closing Date
16th September, 2020.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
 
Note: Only candidates who meet the above requirements are invited to apply.