ImaliPay Job Recruitment in Nigeria [3 new vacancies]

Latest jobs vacancies at ImaliPay ImaliPay  May 2022


ImaliPay is building the financial services infrastructure for Africa’s gig economy workers. We are passionate about building solutions that financially empower the lives of Africa’s 15 million gig workers. Currently based out of Lagos, Nairobi and Johannesburg, we are a mission-driven team with teammates from a diverse set of backgrounds and countries.

ImaliPay Jobs vacancies

 May 2022. Growth Manager

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Location: Ibadan, Oyo

About the Role

  • ImaliPay is looking for a Growth Manager based in Ibadan, Nigeria who will help develop and execute the plans that will help the company acquire and retain customers, as well as upsell its products or services.
  • This involves gathering input from customers and various internal departments and using this information to establish growth targets and choosing key performance indicators.
  • This will  in turn support in building custom solutions to provide financial services to Gig Workers in Africa.

Duties and Responsibilities

  • Function as the intersection between marketing and product development and focus on customer and  user acquisition, activation, retention and upselling. 
  • Work cross-functionally with engineering, design, analytics, product management, operations, and  marketing to design and execute growth initiatives. 
  • Identify company’s growth opportunities and manage the growth team’s effort to maximize the  opportunities. 
  • Define the company’s growth plan, coordinate and execute growth programs, and optimize revenue  funnels. 
  • Study, analyze and report on trends, opportunities for expansion and projection of future company  growth. 
  • Take ownership of multiple marketing channels (online and offline), being responsible to scale those channels efficiently across multiple markets (NG, KE, SA) with a test and learn approach. 
  • Use organic growth strategies such as referrals, SEO, content marketing, digital marketing. 
  • Provide customer insight, by blending data with a deep understanding of user needs, habits, and perceptions developed through targeted interviews, usability studies, and customer feedback.
  • Responsible for prioritizing growth initiatives and product changes. 
  • Master statistical reasoning, understand how to design effective experiments, and develop a quantitative intuition for interpreting user experience data. 
  • Build an efficient growth team whose culture is suited to the challenging and experimental nature of  the work.
  • Coach and mentor staff in the growth team.  
  • Perform other responsibilities as required by the Line manager.

Requirements

  • Bachelor’s Degree (B.Sc) in Marketing, Business Administration or a relevant field (MBA preferred)
  • 4 – 5 years of experience as a Growth Manager, Marketing Executive, Research Analyst or in a similar  position 
  • Experience in startups or start-up development activities is a plus. 
  • Experience in Fintech is an advantage. 
  • Experienced in using database management systems and data visualization software, like MySQL, Tableau, Google Analytics, etc.
  • Excellent knowledge of growth strategies such as content marketing, digital marketing, referrals,  SEO, etc. 
  • Excellent written and oral communication skills, and the ability to effectively communicate  complex ideas and information to stakeholders 
  • Strong reporting and presentation skills 
  • Possess strong analytical and problem-solving skills, with the ability to make well-thought-out  decisions. 
  • Have the ability to understand external and internal trends & changes and advise on appropriate  strategic and operational responses. 
  • Result oriented, strategic thinker with a futuristic experimental mindset 
  • Strong leadership skills and operationally oriented 
  • Highly trustworthy, discreet and ethical 
  • Start-up compatibility, hands-on mentality, integrity and dependability.

Application Closing Date
12th April, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note

  • ImaliPay is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression.
  • All qualified persons are encouraged to apply.

Collections Officer, Oyo

Location: Ibadan, Oyo

About the Role

  • We are looking for a bold and conscientious Collections Officer  based in Nigeria.
  • You will be contacting defaulters on loans and working with them to develop plans to pay those debts back, and identifying ways to improve our collections services.
  • You would also be a team player.  

Duties and Responsibilities

  • Appraising credit customers applications..
  • Reconciling payment and managing multiple repaying channels
  • Liaising with customers as well as internal personnel on account balance management.
  • Day to day running of credit collections and recovery 
  • Managing delinquent loans and defaulters 
  • Ensuring credit and collection policies and procedures are followed.
  • Maintain up-to-date documentation of all client’s interactions 
  • Maintain accurate and up-to-date knowledge of product and service changes
  • Campaign idea generation and management 
  • Deliver superior customer services, foster strong rapport, retention and satisfaction.
  • Prepare comprehensive reports on collections and make recommendations to supervisor.

Requirements

  • Degree in a Business related discipline.  
  • 2 – 4 years of relevant work experience as an accounts receivable,  and/ or a credit control environment preferably a fintech or bank.
  • Experience in startups or start up development activities is a plus.
  • Experience in E-commerce and Fintech is a plus.

Skills & Knowledge:

  • Exhibit in-depth knowledge of credit control and analysis
  • Adept in client relations and providing exceptional customer service 
  • Excellent and engaging communication (oral and written) & interpersonal skills.
  • Excellent Persuasive skills 
  • Excellent time-management skills 
  • Good listening skills 
  • Excellent organization and multi-tasking skills
  • Ability to build and maintain highly effective working relationships with a range of people (both internally and externally). 
  • Enthusiastic, diplomatic and an overall passion for excellence.
  • Analytical acumen, team player, paired with agile mindset and can-do attitude.
  • Report writing.

Other Requirement

  • Must reside in and be eligible to work in Nigeria without any visa assistance from the Company.

Application Closing Date
30th April, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.


Customer Service & Activations Officer, Oyo



Location: Ibadan, Oyo

About the Role

  • We are looking for an enthusiastic and dedicated Customer Service & Activations Officer based in Nigeria to enhance our customer experiences.
  • You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
  • You would also be a team player.

Duties and Responsibilities

  • Handle existing and prospective customers’ inquiries, requests and complaints via phone calls, emails, live chat and across all social media platforms.
  • Contribute to revenue generation through renewal calls & emails, up-selling & cross-selling to new & old customers.
  • Provide detailed information of company’s services to new & old customers for easy on-boarding & to assist in their decision-making process 
  • Provide first contact resolution to customer complaints within stipulated time limit and escalate difficult issues to respective unit for prompt resolution 
  • Build and nurture positive relationships and trust with customers through open interactive communication 
  • Collate customer feedback on products and services through surveys, calls, and emails, and analyze information gotten to serve them better 
  • Identify risks on long-term customer retention and employ strategies to remove hurdles to improve customers’ experience and achieve customer satisfaction
  • Maintain up-to-date documentation of all client’s interactions 
  • Maintain accurate and up-to-date knowledge of product and service changes
  • Campaign idea generation and management 
  • Deliver superior customer services, foster strong rapport, retention and satisfaction.
  • Prepare comprehensive reports on customer needs, problems, interests, competitor activities, and make recommendations to supervisor

Requirements

  • Degree in a relevant discipline.  
  • 2 – 4 years of relevant work experience in customer support/tele sales
  • Experience in startups or start up development activities is a plus.
  • Experience in E-commerce and Fintech is a plus.

Skills & Knowledge:

  • Exhibit in-depth knowledge of customer engagement channels and experience
  • Adept in client relations and providing exceptional customer service 
  • Excellent and engaging communication (oral and written) & interpersonal skills.
  • Excellent Persuasive skills 
  • Excellent time-management skills 
  • Good listening skills 
  • Excellent organization and multi-tasking skills
  • Ability to build and maintain highly effective working relationships with a range of people (both internally and externally). 
  • Enthusiastic, diplomatic and an overall passion for excellence.
  • Analytical acumen, team player, paired with agile mindset and can-do attitude.
  • Report writing
  • Must reside in and be eligible to work in Nigeria without any visa assistance from the Company.

Application Closing Date
30th April, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note

  • Applications will be reviewed on a rolling basis 
  • Imalipay is an equal opportunity/affirmative action employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression.
  • All qualified persons are encouraged to apply.


Software Engineer, Lagos, Nigeria



Locations: Ibadan, Oyo and Lagos

About the Role

  • We are looking for a Software Engineer based in Nigeria with a focus on the backend and frontend to join the team of developers and support in building custom solutions to provide financial services to Gig Workers in Africa.
  • You’ll be part of a cross-functional team that’s responsible for the full software development lifecycle.
  • As a full-stack engineer in this role, you should be highly experienced in building web-based systems with a keen focus on the backend and adherence to industry best standards.
  • You should be comfortable with backend development technologies as well as the frontend stack.
  • You would also be a customer-centric and team player.

Duties and Responsibilities

  • Work with development teams, product managers to plan & prioritize, architecture, build, advance, and scale software solutions
  • Participate in strategic technical decisions related to technology, definition, and implementation of digital products
  • Deliver high quality, testable, secure, readable, and documented software with a focus on the customer
  • Develop system architecture, requirements specifications, modularize features, etc
  • Advocate, advise and develop best industry standards such as CI/CD, Agile, responsive design, containerization, TDD, peer reviews, etc
  • Troubleshoot, debug and upgrade software
  • Write documentation and provide technical training.

Requirements

  • 2+ years of working experience handling multidisciplinary complex systems
  • Solid experience in backend technologies such as Java, Javascript, or other scripting languages
  • Experience with Java Spring framework
  • Working experience in an Agile environment
  • Experience with containerization and orchestration technologies: Docker & Kubernetes is a plus
  • Excellent communication and teamwork skills
  • Great attention to detail
  • Willingness to learn new technologies
  • Solid understanding of CI/CD and code versioning tools.

Application Closing Date
30th April, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.