Inbound Sales and Customer Service Associate at Edge Recruiter Nigeria

Title: Inbound Sales and Customer Service Associate | Edge Recruiter Nigeria | Location: Lagos

Our client is an end-end digital platform reputable in connecting brands and individuals to bloggers, news websites, publishers and social influencers (micro-bloggers). They seek to attract an experienced Inbound Sales & Customer Service Associate.

Responsibilities

The specific responsibilities of the ISCSA position include:

  • Manage high volume of phone calls and live chats providing a response to all while maintaining high quality of services and performance standards.
  • Assist customers with all knowledge on products and services and assistance during the signup process.
  • Schedule all customer appointments according to procedures and document all customer interactions.
  • Ensure retention of the customers and minimize customer churn
  • Review customer requests, complaints and concerns to improve all aspects of the customer experience with the company
  • Optimize existing customer success processes within the company and actively enhance all customer success initiatives
  • Schedule product demonstrations for customers and improve customer onboarding processes
  • Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Build lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilize software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Manage and overcome objections for subscribers’ cancellation and suspend requests to assist in reducing churn
  • Perform all follow up for all inbound calls.
  • Respond to inbound leads generated through our website and strategic marketing efforts.
  • Influence an energetic fan base for products and locate brand ambassadors to share the product’s benefit and value

Requirements

Ideal candidate for this role:

  • Proven working experience in client service, sales & account management (4+ years)
  • Ability to persuasively ask for a sale and possess the drive and focus to meet specific goals
  • Passionate about the firm.
  • Curious; eager to learn and open to trying new things
  • Flexible, adaptable and open: able to juggle multiple projects at once and unphased by change whenever it happens (because in this environment things can and do often shift very quickly!)
  • Hunger for an exciting opportunity; ready to roll up your sleeves and dig in!
  • You excel at handling customer inquiries of varying types
  • You are an active listener and can leverage probing question skills
  • You have a proven track record for hitting sales targets
  • Strong in oral and written communication in English
  • Good listening skills

Benefits

In addition to a competitive salary, you will receive company-matched pension contributions and private health insurance.

Additional Benefits:

  • Annual performance-based bonus
  • Wardrobe Allowance
  • Study Allowance
  • Paid Leave Allowance
  • Travel Allowance
  • Apple Macbook Laptop
  • Vacation policy
  • Immense growth opportunity

We’re based in Lagos, Dubai and the US, but this is a remote opportunity. We have team members all over!

Application Closing Date
Not Specified

Method of Application
Interested and qualified candidates should:
Click here to apply