Indicina Technologies Recruitment for Customer Success Associate

Job Title: Customer Success Associate | Indicina Technologies | Location: Lagos | Employment Type: Full-time

About the Role

  • As a Customer Success Associate, you’ll be the voice and face of Indicina to all our merchants. You will be responsible for managing a long-term relationship to drive product adoption and retention. This is a highly cross-functional role.
  • You will work closely with teams, ensuring that each team is well- aligned with Indicina’s promises.
  • You will offer timely support to Indicina’s merchants and provide the best loan management experience to merchants and their end consumers.

Job Duties and Responsibilities

  • Manage the handover process from the Sales team and champion the client lifecycle stages end to end.
  • Serve as the primary relationship manager for all Indicina’s merchants.
  • Manage sets of Client portfolios and accounts.
  • Review BRDs and communicate delivery timelines to the merchants
  • Document information on the Knowledge Portal as well as interaction & queries on CRMs
  • Escalate bugs and feature requests to the product and engineering teams
  • Familiarity with tech tools is an added advantage (Jira, Pipedrive)
  • Be the internal voice of Indicina’s merchants.

Qualifications

  • Candidates should possess a Bachelor’s Degree
  • Have 1-3 years of experience working in an Account Management role (where you were responsible for your clients’ relationship and success).
  • Have worked in a SaaS, Payment or Banking Industry.
  • Are a fast learner and have a good level of technical knowledge & skills.
  • Are calm even in the face of chaos, have a can-do attitude and follow up on pending queries.
  • Are a self-starter, a problem solver, open-minded and understand what service-leadership entails.

Salary
N300,000 – N350,000 monthly.

Benefits

  • Competitive salary
  • High impact and visibility role in a fast-growing start-up
  • Annual training allowance
  • Macbook + Internet Allowance
  • Paid Time Off (20 days plus national holidays)
  • Health Insurance
  • Flexible work opportunities
  • Virtual and Onsite Team building activities.

Application Closing Date
9th June, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online