Shell Job Recruitment – Information and Digital Technology Professionals

Shell | Information and Digital Technology Professionals | Job Location: Lagos

The Role

Job Purpose:

Provide world class Information and Digital Technology (IDT) capabilities and operational services to Shell Companies in Nigeria leveraging top quartile technical tools, platforms and skills.

The role will be part of Information and Digital team aimed at ensuring that business users across Shell maximize the return on investment in data, information, applications and infrastructure. Ultimately business users would leverage access to Information and Digital solutions to make quality and timely decisions so that Shell can provide more and cleaner energy, profitably and ethically.

The role provides an opportunity for a passionate, self-driven IDT professional to bring together experiences and knowledge across different IDT disciplines and businesses to shape the solutions delivered to the end-users.

The role will be required to operate in one or more of the broad IDT capability areas, namely: Business Analysis, Application Delivery, Application support and Workflow analysis, digitalization or Software Engineering, Application Development and Testing, Information Management, End-user computing, Project Management, Library and Archiving amongst others. This role will provide in-team subject matter expertise, peer guidance and support to their immediate teams and the wider Information and Digital function.

The job location for this role applies to Port Harcourt and Lagos.




Candidates can expect to function in one of the following IT delivery areas with the opportunity to rotate into other areas over the course of their career

Business Analysis and Application Delivery

  • Responsible for identifying and framing the business needs of their clients and stakeholders and helping to determine solutions to meet business needs or resolve business problems.
  • Role may be part of an IT project development environment or an individual contributor at the business interface.
  • Understands the industry and business positioning among competitors, proficient in operational activities and business strategy, identifying and engaging (main) stakeholders.
  • Leverage experience working with the business, to identify business improvement opportunities; looking externally to access industry best practices via International Institute of Business Analysis.
  • Will be required to continuously scan the Shell global IT environment and external environment to understand solutions that may be deployed to address business pain points.

Application Supportand Workflow Analysis

  • Assist business users maximize usage to applications by identifying optimal pathways to achieving intended business results. Gain in-depth knowledge of the applications and the business process(es) it is supporting.
  • Proactively and continuously monitor and measure application performance to ensure reliable and secure delivery of application and infrastructure services.
  • Must ensure that change and/or enhancement requests to application landscapes/infrastructure components are deployed into the Production environment seamlessly and within the change control framework.
  • Lead/Contribute to Application enhancement projects.
  • In accordance with the Application/Infrastructure Services Problem and Incident Management processes, ensure incidents are appropriately escalated and resolved while at times also providing deep technical expertise to troubleshoot issues.

Digitalization or Software Engineering

  • Responsible for the delivery of software, which may include new development, configuration and installation of third-party packages, and software integration efforts.
  • Perform full lifecycle software development: analyzing, planning, developing, implementing, testing and maintaining.
  • Provide timely solutions to issues and evaluate the technical aspects of every decision.
  • Peer review codes and assess code quality.
  • Create and develop web user interfaces. Develop server-side code for high-volume web-based applications.
  • Implement analytics. testing and monitoring routines.

Information Management & Advisory

  • Responsible for the definition of Information Management (IM) needs of the business stakeholders and the determination of IM solutions to meet those needs or resolve business problems.
  • Provides consultation to the business to support the deployment and embedding of IM standards, roles, responsibilities, competencies, initiatives and services within the business.
  • Ensures IM compliance requirements are monitored and reported accurately.
  • Sets up priorities for IM services and assesses their performance.
  • Provide business users with tools needs to gain insights from structured and unstructured data, information and knowledge.

Project Management for Application Delivery or Infrastructure

  • Plan, control and execute a project or set of related projects (infrastructure, application development, procured systems) to meet identified business needs and deliver business value within agreed parameters of cost, timescales and quality.
  • Document all agreed requirements and manage them effectively; ensure that all project risks are identified and managed throughout the project lifecycle.
  • Mobilize and lead a team (composed of staff and suppliers) across organizational boundaries
  • Rigorously manage scope, budget, resources, timeline through a structured change management process to ensure commitments are achieved
  • Apply company project management and IT control/assurance methodologies, standards, processes and Governance structures.

IT Service Desk & Request Mgt

  • Provide services to meet the financial and operating performance targets of IT organization within the Nigeria End-user Computing Operations. Collaborate effectively with various teams in Shell Nigeria and 3rd party vendors to ensure End-2-End delivery of services.
  • Plan, budget and procure computers and accessories for the enterprise. Maintain inventory of computers, printers and IT accessories.
  • Lead and motivate all IT end user computing support team.
  • Manage end-users, support engineers, suppliers; hardware repairs, warranties and replacement of faulty systems.
  • Analyze incidents, identify trends and perform root cause analysis of desktop computers and accessories;
  • Plan and deploy resources to avoid computer down and optimize user productivity.
  • Understand relevant computer architectures, technology standards, and solution interdependencies.

IT Service Management

  • Responsible for identifying and framing the business needs of their clients and stakeholders and helping to determine solutions to meet business needs or resolve business problems.
  • Will be required to continuously scan the Shell global IT environment and external environment to understand solutions that may be deployed to address business pain points
  • Develop and manage Service level agreement for IT services
  • Develop and manage billing process between Shell Nigeria and service partners (internal and external), ensure transparency and auditability of the process.
  • Setup contracts and manage relationship between Shell Nigeria and GSM providers.
  • Cost estimate, report, tracking and control of mobility operations: GSM, Desk phone and Satellite telecommunication.

Library and Archive Operations

  • Run maintain and ensure efficient running of corporate libraries
  • Plan procurement of relevant magazines, documents and books both digital and physical.
  • Preserve in good condition and ensure efficient retrieval of company records and documents
  • Organize library catalogue and maintain for easy usage
  • Digitize, categorize and store physical records.
  • Responsible for the definition of Information Management (IM) needs of the business stakeholders and the determination of IM solutions to meet those needs or resolve business problems.
  • Ensures IM compliance requirements are monitored and reported accurately.

Successful candidates may need to climb a steep learning curve and will need to be able to work independently with minimal supervision within a very short period. Virtual working with key stakeholders and partners will be an integral part of the ways of working requiring high levels of personal authenticity, discipline and relationship skills.

Will need to demonstrate the following:

  • A deep understanding of the impact of external trends and competition and its impact on the Oil & Gas Business
  • Ability to boldly challenge the Business/Function to think through strategic issues and value opportunities
  • Ability to identify, articulate, initiate and deliver high-impact value propositions, overcoming political and organizational barriers
  • Initiate or participate in cross-Business/Function and/or external collaborative efforts that significantly benefit the bottom line



Bachelor’s degree in any Applied Science – IT, Engineering, Library science, Computer Science or related field.


3-12 years of corporate IT experience in any of the following areas: Consultancy, Business Analysis, Data/Information Management, Project Management (Infrastructure or Application), Application Support Services, digitalization or Software Engineering, Data and Analytics, End-user computing and Library and Archiving.

Possess the following (Soft) skills:

  • Excellent communications skills (written and verbal)
  • Critical/Analytical thinking with innovative problem-solving skills
  • Collaboration / Team working skills
  • High ethical standards with integrity;
  • Ability to manage confidentiality/sensitive information.

Significant experience in one or more of the following will be an added advantage

  • Agile principles and project methodologies
  • Business Change Management,
  • Information Risk Management
  • IT Service Management
  • Market-standard services
  • Human Centered Design
  • Integration Solutions
  • Programme and Project Management
  • Management Information reporting
  • Business Partnering and Stakeholder management
  • Innovative approach to Problem solving
  • Contract Management
  • Negotiation skills
  • Understanding of contemporary IT platforms – Cloud, Mobile, Digital
  • Cloud deployments: IaaS, PaaS, SaaS
  • Commercial Acumen
  • Passion for value creation and preservation.
  • Continuous Improvement and Learner Mindset

Familiarity with following tools will also be added advantage:

  • Proficiency in programing Languages like Java, Python, C#, C++, Microsoft.NET, HTML and SQL (popular Relational Database Management Systems e.g. Oracle, MSQL). These skills are required for the Software Engineering role.
  • Native cloud application development – Azure, AWS and DevOps techniques.
  • Languages/Products / Platforms – R, Alteryx: HTML5, React, Angular, Salesforce, PowerApps
  • Robotic Process Automation tools and techniques
  • SharePoint application delivery and support

Any of these training/certifications will be an advantage:

  • Microsoft certified system engineer
  • Agile Certified Practitioner
  • ITIL Foundation/ Practitioner/Intermediate
  • CCBA (Certification of Capability in Business Analysis) or CBAP (Certified Business Analysis Professional) or PMI-PBA (Professional in Business Analysis) certification.
  • (Sigma) Lean Practitioner with experience.
  • Project Management Professional (PMP)

Employee Value Proposition:

  • Commitment of Leadership, colleagues to Health and Safety of all Staff.
  • Career Growth opportunities and Personal Development
  • Balanced focus on business delivery and personal life.
  • Ethical organization
  • Committed to cleaner energy and societal License of Operate, sustainable community development


To manage and track the application kindly use this link:

Translated Company Description

FAQs for SNBO Wave 2 Recruitment

How do I avoid being scammed as I apply to this SNBO recruitment?

Shell does not request monetary payments (e.g. insurance policy, visa/work permit, HUET or HSSE training, special job offer, etc.) for employment.
Individuals who are interested in opportunities within the Shell Group will find open positions listed on the company websites or when available. Please do NOT apply to any Shell jobs adverts via any other sites except through or Not applying directly through above Shell websites could expose you to scammers and fraudulent folks Phishing for you private and financial data.

Shell does not make use of employment forms; neither does the Company process CVs that have not been submitted through the proper websites: or All successful applicants who receive an offer of employment from Shell would have been required to go through a formal and transparent recruitment process. To learn more about Shell’s recruitment process please visit our website

Shell is an Equal Opportunity Employer

When is the deadline for application for these SNBO jobs? Application portal for applicants to directly submit their application via or is 15th February 2021. Opening date for candidates to submit their one SINGLE application is 1st February 2021.

When do I expect to get a response to my application?

Answer: Each application is assessed on a case by case basis and we apply due diligence to the credibility of each application. We will communicate to each applicant on the status of their application at the appropriate time. Aim is to ensure that all applicants get their feedback by 1st August 2021 – this timeline is in consideration that Nigeria gets a huge pool of applicants.

Can I apply for more than one role?

Answer: You are strongly advised to apply for ONLY one role that best suits your qualification and experience. Submitting more than one application will lead to automatic disqualification of all your applications.

Does Shell use any agency for its recruitment process?

Answer: Shell Companies in Nigeria do not outsource any of their recruitment processes to a third-party agency. The end to end recruitment process for this recruitment is managed by Shell. Individuals who are interested in opportunities within the Shell Group will find open positions listed on the company websites or when available. Also, refer to our response to question 1 above.

How is SNBO different from Shell Upstream Companies?

Answer: Shell Nigeria Business Operations (SNBO) is an entity that commenced operations in 2018 as our captive Business Process Operations centre to support the businesses in Nigeria, principally, Shell Petroleum Development Company (SPDC), Shell Nigeria Exploration and Production Company (SNEPCo) and Shell Nigeria Gas (SNG). SNBO is focused on driving excellent performance across a range of processes in Finance, Contracting & Procurement / Supply Chain Operations, Production Services, Information and Digital Technology and Commercial. We help to enable Shell to operate in a global-competitive and ever-changing business environment through excellence in process and adopting new technologies.

Should I have enquiries on progress with my application or if I have issues submitting my application what do I do?

Answer: Use the following candidate application tracker to track progress of your application:

If you have issues submitting your application or not sure that you have successfully submitted your one SINGLE/ONLY application, kindly send an email to [email protected] Please do not submit a second application if you are not sure the first application was successfully submitted: just send an email to [email protected] and we will get back to you via email response to your enquiry.

How many stages of interviews/assessments does the SNBO interviews/assessments process entail for this recruitment?

  • To learn more about Shell’s recruitment process please visit our website

Where will the SNBO jobs be based?

Answer: The SNBO jobs are in Nigeria. Specific locations for the roles can be seen in the application portal visible via or


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Application Closing Date
Not Specified

Method of Application
Interested and qualified candidates should:
Click here to apply