Internal Auditor – Excess Charge Investigation at Polaris Bank Limited

Polaris Bank Limited

Job Title: Internal Auditor – Excess Charge Investigation

Location: Nigeria

Who Are We Looking For

  • We are looking for an Investigating Officer with specialty in the review of claims on excess charges complaints.
  • For this role, you should understand the credit dynamics and the applicable CBN Guide to Bank Charges.
  • You should also be able to create spreadsheets and analyze quantitative data.
  • Skill in Advance Excel, ACL and Active Data would be an added advantage.
  • Ultimately, you should help us achieve our goals through prompt review and response to customer and regulatory enquiries.


  • Conduct detailed interviews and assist other investigators with in-person interviews aimed at obtaining facts. 
  • Reconciliation of customer’s accounts in relation to excess charges and other claims. 
  • Write well-structured logical and objective reports. 
  • Provide testimony in civil and criminal proceedings as needed. 
  • Obtain, analyze and evaluate accounting documentation, reports, data, flowcharts, etc. 
  • Obtain, analyse and evaluate accounting documentation, previous reports, data, flowcharts, etc. 
  • Act as an objective source of independent advice to ensure validity, legality and goal achievement. 
  • Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards. 
  • Report on control deficiencies to management and making recommendations to mitigate risk and add value. 
  • Challenging current processes across the company and identify opportunities for refinement. 
  • Engaging remediation of identified issues through follow-up. 
  • Playing an active role in the maintenance and review of policies and procedures, including ensuring they are up to date with all legislation and best practices. 


  • 3 – 5+ years of experience in the investigation of customer’s complaint, especially on credit related issues
  • Passion for analytical review and preparation of reports in chronological form.
  • Knowledge and experience in advance excel, ACL and/or Active Data.
  • A strong understanding of Regulatory Guidelines, Consumer Protection Regulation and CBN Monetary Policies.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

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