IT Support Officers – KC Gaming Networks Limited

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A Gaming Company is looking to recruit suitably qualified candidates to fill the position below:

Job Title: IT Support Officer

Locations: Calabar – Cross River, Benin – Edo, Ibadan – Oyo & Abeokuta – Ogun
Reports To: IT Team Lead, Office Manager

Job Purpose

  • IT support executive monitors and maintains the entire computer system and network infrastructure.  
  • Also responsible for configuration, diagnoses and repairs on all computer systems.

Key Accountabilities

  • Offer daily operations and systems support to internal and external customers
  • Setting up of computer LAN for new outlet while providing solution to IT matters concurrently.
  • Verify functionality of hardware and software components
  • Conduct consistent network backup operations
  • Installing and configuring computer hardware, software, systems, networks, printers, scanners, Lotto POS and other virtual products
  • Planning and undertaking scheduled maintenance upgrades
  • Restricting access to unauthorized site, downloads and users.
  • Setting up accounts for staff, educate them on log in and resolve issues arising
  • Install and train end users of club lightings and controllers
  • Troubleshoot hardware and software issues in person, remotely and via phone
  • Investigating, diagnosing and solving computer software and hardware faults
  • Repairing equipment and replacing parts, checking computer equipment for electrical safety
  • Maintaining records of software licenses
  • Ensuring compliance to internal / IT usage policy
  • Attending agents outlets to resolve critical IT issues
  • Other duties as assigned by line Manager

Main Contacts
Internal:

  • Line manager
  • Maintenance
  • Finance, customer care
  • Agents

External:

  • ISP
  • Network contractors
  • Radio installation vendors
  • Hardware suppliers
  • DSTV installers

Limits of Financial Authority ( If Applicable):

  • No discretionary expenditure.
  • All outlay must be authorized and approved by line manager and the board.

Required Qualifications / Experience

  • HND / B.Sc in Computer Science / Engineering, Electrical / Electronic Engineering or related field
  • Minimum of 2 years’ cognate experience
  • Knowledge of systems engineering, computer maintenance, server administration, mobile phone repair, installation, repair and troubleshooting.
  • Knowledge of computer networking, LAN, WLAN installation, configuration, troubleshooting.
  • Good interpersonal skills, should be able to interact with all staff across all level and cadre
  • Creative, open to new ideas and ability to multi-task effectively.
  • Willingness to work extended shifts.

Application Closing Date
20th March, 2020.

Method of Application
Interested and qualified candidates should send their CV with a Cover Letter to: [email protected] using the “Job Title & Location” as the subject of the email.

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