Description

Customers Service Representative at Picadailys Services Multipurpose Co-operative Society Limited. Manage large amount of incoming calls. Handle complain via phone, email, mail and social media by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Job Description

  • Manage large amount of incoming calls.
  • Handle complain via phone, email, mail and social media by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Recommend potential product(s)/services to management by collecting information and analyzing members/guest need.
  • Keeping records of members/ guest interactions, transactions, comments and complaints.
  • Contribute to team effort by accomplishing related result as needed.
  • Maintain a positive, empathetic and professional attitude towards members at all times.
  • Providing feedback on the efficiency of the customer service process.
  • Responding promptly to members inquiries, acknowledge and resolve members’ complaint.

Requirements

  • Proven customer support experience.
  • Excellent communication and presentation skills.
  • Female preferable and must be fluent in at least two major Nigerian languages (mandatory).
  • Familiar with office software and phone system and digital marketing.
  • Ability to multitask, prioritize and manage time effectively.
  • Familiar with member’s orientation and ability to adapt/respond to different types.

Application Deadline
28th January, 2020

Method of Application
Interested and qualified candidates should send their Cover Letter to provided email address using the “Job title” as the subject of the email.

Location