Kudi Bank Jobs Recruitment [3 new positions]

Latest Kudi Job Vacancies in Nigeria January, 2022

In the middle of 2016, after another frustrating banking experience, Yinka and Pelumi founded Kudi. The first line of code was written that same year. Kudi has grown from just a chatbot that responds to your financial requests. We are a financial technology company providing financial services for all Africans.

We created a chatbot to help you send money and pay bills, but we didn’t stop there. We realised that many people can’t access financial services across Nigeria and we wanted to help. We dug further to the real problem and decided to create Kudi app for Agents. At Kudi, we are still asking those questions and working round the clock to answer them.

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Kudi | NGRJobs

January 2022, Senior Backend Engineer

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

  • Kudi software engineers build solutions that will forever change the face of finance and banking in Africa by bringing affordable banking services to the doorstep of people across the continent.
  • We’re looking for engineers that can bring fresh ideas and experience to the table from all areas of expertise including distributed system design, mobile development, systems architecture, networking, security and more.
  • As a senior backend engineer, you will be responsible for all levels of our vast technology stack from design to deployment; developing intelligent and resilient mission-critical systems which handle hundreds of millions of dollars in transactions monthly.
  • You will also be responsible for significant architectural decisions, guiding the rest of the team technically and using all of the tools at your disposal along with your initiative to get stuff done.

Responsibilities
About the Position:

  • Architect, design and develop mobile products.
  • Provide ongoing maintenance, support and enhancements to existing mobile services.
  • Manage Junior Engineers, providing mentoring, code reviews, architectural design etc.
  • Perform performance review on direct reports and report details to line manager.
  • Take full responsibility for products while they are in development and issues that arise when they are in use.
  • You will work across different technology stacks and languages (mainly with a focus on Java and NodeJS);
  • You will have an end to end responsibility of many services from design to deployment;
  • You will join a fast-paced team of engineers
  • You will be a point of call for technical matters.

Requirements
About You:

  • Excellent programming skills
  • At least 5 years experience developing in Java (Springboot or Dropwizard frameworks) & NodeJS in the industry
  • At least 5 years experience developing with MongoDB or MySQL
  • Strong affinity for technical design, testing and system architecture
  • Experience working with containers
  • Excellent problem-solving skills
  • Strong System Architecture Design skills
  • Knowledge of fundamental computing topics, e.g. networking, databases, concurrency, parallelism, locking, algorithms, data structures, performance monitoring, optimisation, etc
  • Knowledge of modern software engineering practises, e.g DDD, TDD
  • Ability to work autonomously and lead technically
  • Ability to take initiative and get stuff done
  • Great communication skills.

Skills:
Nice to have:

  • Knowledge of Rust or Python
  • Experience working in financial services
  • Excellent communication skills verbal & oral
  • Approachable easily approachable for others to discuss challenges with you.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Operations Engineer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

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Job Description

  • We are looking for an experienced, ambitious Operations Engineer with an appropriate skill set to handle operations and infrastructure tasks. Kudi’s mission is to make financial services accessible and affordable for all Africans.
  • We do this by empowering our agent network with tools to act as local bank tellers in their neighborhood.
  • As a member of the Operations team, you will be responsible for ensuring the performance, efficient execution and uptime of our technology stack.
  • You will work directly within an engineering team, handling operations tasks and providing architectural input from an operations point of view.
  • You will build tools to help automate your tasks and enable your team to operate and deploy in a flexible yet stable manner.
  • In a little over two years, we have grown and processed about $2B in payments and more than ₦1Billion in daily transactions.
  • Our next target is to bank over 10 million Nigerians monthly within the next 12 months. To accomplish this mission; we are seeking passionate, goal-oriented individuals to join our team.

About the Position

  • Ensure your team is immediately aware of production errors and prioritizes their repair.
  • Provide architectural input to the teams’ development process from an operations and infrastructure POV, including but not limited to monitoring, alerting, persistence, tradeoffs given the state the available hardware, etc.
  • Provision cluster resources, repositories, CI/CD pipelines, and credentials for your responsible team and systems to consume.
  • Providing updates to the entire company during outages and downtime, scheduled maintenance and more in a professional, respectful, and timely manner.
  • Strive to work at the highest standards possible along with the rest of your team.

About You

  • BA / BSc in Computer Science or Electrical Engineering.
  • 3 years of experience working with cloud infrastructure, e.g GCP/AWS.
  • 5 years working with Linux environments, e.g. bash, systems, iptables, top, stat commands, kernel tuning, user management, GNU core utilities (grep, awk, sed, etc).
  • 3 years working with SQL and NoSQL databases, e.g. PostgreSQL, Cassandra, MongoDB.
  • 3 years working with code as infrastructure tools such as Terraform, Ansible, Saltstack, Chef, Puppet.
  • Experience working Kubernetes.
  • 2 years developing in Python and using VCS, e.g. git.
  • Solid knowledge and experience in networking, e.g. HTTP, TCP, UDP, DNS, VPN ( IPSec, Wireguard).
  • Solid knowledge and experience in encryption and security, e.g. AES, PKCS, PKI, OpenSSL, JWT.
  • Solid experience with CI/CD tools, e.g. CircleCI, TravisCI, Semaphore, Jenkins.
  • Solid experience working with container runtimes, in particular Docker.
  • Experience with logging, monitoring, and alerting tools, e.g. Prometheus, Grafana, Elasticsearch, Logstash.
  • Experience working with Loadbalancers, e.g. Nginx, Apache.
  • Love for automation.
  • Ability and willingness to pick up new technologies quickly and be productive

Nice to have:

  • Multilingual (programming) skills, in particular Java, node.js, Python, Golang.
  • Experience with Cassandra.
  • Experience managing Github organizations and repositories.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Social Media / Content Associate

Location: Lekki Phase 1, Lagos | Kudi

Employment Type: Full-time

Job Summary

  • The Social Media / Content Associate will act as the face and voice of our business and infuse our tone throughout our social media platforms and other internal/external communication channels.
  • You will work with a team of individuals to shape the brand of the company.
  • You will interact daily with our social media communities and respond to their comments in a timely manner.
  • The ideal candidate must have prior experience managing social media on behalf of a business.

Responsibilities
About the Position:

  • You will be responsible for creating original text and video content, managing posts and responding to followers on our social media pages
  • You will manage our company image across all communication channels in a cohesive way to achieve our marketing goals. 
  • Monitor various social media platforms through analytical tools
  • Pay particular attention to the culture of the company, including branding, customer engagement and production.
  • Engage with agents/customers on all the company’s social media platforms
  • Assists in creating performance reports.

Requirements
The ideal candidate should have:

  • Previous experience managing social media on behalf of a business required
  • A University Degree
  • Strong communication skills – verbal & oral
  • Availability – available to resume immediately and dive deep into tasks
  • Knowledge and experience managing  online marketing channels
  • Excellent copywriting skills
  • Ability/Knowledge of social media best practices
  • Extremely strong written and verbal communication skills
  • Strong attention to detail, critical thinker and problem solver 
  • Ability to deliver original creative content (text, image and video).

Skills:
Nice to Have:

  • SEO Management
  • Excellent copywriting skills
  • Digital Marketing skills/certifications.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Customer Success Associate

Kudi

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Responsibilities
About the Position:

  • Provide seamless/personalized customer experience to our customers.
  • Engage and build customer loyalty by delivering above-and-beyond hospitality via email, phone and other digital communications and any other functions as may be assigned by the supervisor/team lead.
  • Interface with internal stakeholders to ensure an effective resolution process for customers/stakeholders.
  • Maintain updated knowledge of the organization’s products, services, and customer service policies.
  • Communicate effectively with stakeholders to help resolve issues with Kudi support tools.
  • Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
  • Recommend new services/solutions or make suggestions for improvements by identifying relevant features and benefits.
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs.
  • Learn our product to configure the platform to meet the needs of new users.
  • Provide platform training and onboarding for new and existing users.
  • Develop and maintain an ideal user/customer profile and collect User feedback.
  • Interface with other internal teams in order to help agents resolve their issues.
  • Escalate issues that cannot be resolved on first call resolution(FCR) to the backend and follow up on a resolution.

Requirements
About You:
The ideal candidate for this role should have:

  • Strong command of written and verbal English.
  • The ability to speak an indigenous Nigerian language is an added advantage.
  • Minimum of a Bachelor’s Degree from a recognised institution.
  • A minimum of  2 years of previous customer service experience is a plus.
  • A friendly and welcoming manner with clients and other members of the customer service team.
  • Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
  • Familiarity with customer relationship management (CRM) software programs.
  • Ability to explain complex concepts in a clear, simple manner to customers.
  • Excellent organizational and multitasking skills.
  • Ability to maintain a calm and polite manner in stressful situations.
  • Willingness to cooperate with customers and management to resolve any issues that may arise.
  • Passion for delivering an amazing customer experience.
  • Good time management skills and an ability to thrive in a fast-paced environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: Frontend Engineer | Location: Lekki, Lagos | January, 2022 | Employment Type: Full-time | Kudi Bank

Responsibilities
About the Position:

  • You will work with React using Redux for State Management.
  • You will be converting Figma designs to user interfaces.
  • You will be responsible for web apps from development to deployment.
  • You will join a small, fast-paced team of engineers.
  • You will be a point of call for technical matters.

Requirements
About You:

  • At least 5 years of experience developing Javascript applications.
  • Excellent at creating cross-browser compatible and responsive user interfaces.
  • Experience building and maintaining React applications with Redux for state management.
  • Proficient in CSS preprocessors (LESS/SASS), CSS modules and BEM architecture.
  •  Understanding of component architecture and React patterns (like Higher Order Components (HOC), Hooks, render functions) 
  • Can deliver efficient, easy-to-maintain and scalable Javascript and CSS code.
  • Experience working with type checking solutions (like Flow or TypeScript).
  • Knowledge of testing, web performance and optimisation.
  • Can interpret Figma prototypes and deliver pixel perfect design.
  • Ability to work autonomously and lead technically.
  • Ability to take initiative and get stuff done.
  • Excellent attention to detail.
  • Great communication skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Quality Assurance Engineer | Location: Lekki, Lagos | Employment Type: Full-time | Kudi

Job Summary

  • We’re seeking an experienced Quality Assurance Engineer.
  • As a QA Engineer, you will be responsible for ensuring our services are thoroughly tested and ready to serve customers.
  • You will work with technical leads to develop a deep understanding of the system architecture, help to conceptualise appropriate acceptance tests and automate them within our integration testing framework.
  • You will be responsible for ensuring tests run smoothly and quickly and also ensuring that broken tests are rapidly directed to the responsible engineers for correction.
  • The ideal candidate is an exceptionally organized, methodical professional with the experience necessary to take ownership of our integration testing needs.
  • If you’re excited about this, join our team!

Responsibilities
About the Position:

  • Ensure our services are thoroughly tested and ready to serve customers.
    Work with technical leads to develop a deep understanding of the system architecture.
  • Help to conceptualise appropriate acceptance tests and automate them within our integration testing framework.
  • Ensure tests run smoothly and quickly.
  • Ensure that broken tests are rapidly directed to the responsible engineers for correction.

Requirements
About You:

  • BSc or Higher, especially in Computer Science/Mathematics.
  • 3+ years experience with Python.
  • 3+ years of experience working with microservices/distributed systems.
  • Prior testing experience, e.g. as a QA or Software Developer.
  • Solid experience with Linux/GNU environments, e.g. bash, sed, etc.
  • Solid experience with git.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Success Associate (Hausa Speaking) | Kudi |

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

  • As the Customer Success Associate (Hausa speaking ), you will be the first contact our agents and users make with Kudi.
  • You will be responsible for ensuring that our agents/users (especially from/in Northern Nigeria) have a seamless support experience over the phone, live chat and emails.
  • This includes handling incoming issues and working with other teams to troubleshoot problems.
  • You will also serve as a feedback channel to the company by relaying their concerns and problems to the relevant teams so that we can fix the gaps.

Responsibilities
About the Position:

  • Operate as the lead point for any and all matters specific to customer accounts.
  • Provide seamless/personalized customer experience to our Hausa Speaking customers.  
  • Engage and build customer loyalty by delivering above-and-beyond hospitality via email, phone and other digital communications and any other functions as may be assigned by the supervisor/team lead.
  • Interface with internal stakeholders to ensure an effective resolution process for Hausa speaking customers/stakeholders.
  • Maintain updated knowledge of the organization’s products, services, and customer service policies.
  • Communicate effectively with stakeholders to help resolve issues with Kudi support tools.
  • Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
  • Recommend new services/solutions or make suggestions for improvements by identifying relevant features and benefits.
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs.
  • Learn our product to configure the platform to meet the needs of new users.
  • Provide platform training and onboarding for new and existing users.
  • Develop and maintain an ideal user/customer profile and collect User feedback.
  • Interface with other internal teams in order to help agents resolve their issues.
  • Escalate issues that cannot be resolved on first call resolution(FCR) to the backend and follow up on a resolution.

Requirements
About You:
The ideal candidate for this role should have:

  • Strong command of written and verbal Hausa & English
  • Minimum of a Bachelor’s Degree from a recognised institution.
  • Minimum of 1 year of previous customer service experience (to Hausa speaking customers) is a plus. 
  • A friendly and welcoming manner with clients and other members of the customer service team.
  • Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
  • Familiarity with customer relationship management (CRM) software programs.
  • Ability to explain complex concepts in a clear, simple manner to customers.
  • Excellent organizational and multitasking skills.
  • Ability to maintain a calm and polite manner in stressful situations.
  • Willingness to cooperate with customers and management to resolve any issues that may arise.
  • Passion for delivering an amazing customer experience.
  • Good time management skills and an ability to thrive in a fast-paced environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: Android Developer | Kudi | Location: Lagos, Nigeria | Job type: Full time

Role Overview

  • We are looking for a result-driven and analytical software engineer to work on our Android mobile application.
  • S/he will use his or her understanding of programming tools and languages to analyze current codes, formulate more efficient processes, solve problems and create a fantastic experience for users.

Roles and Responsibilities

  • Design and build advanced applications for the Android platform
  • Collaborate with cross-functional teams to define, design, and ship new features
  • Work with outside data sources and APIs
  • Unit-test code for robustness, including edge cases, usability, and general reliability
  • Work on bug fixing and improving application performance
  • Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Requirements

  • B.Sc / M.Sc Degree in Computer Science, Engineering or a related subject
  • Proven software development experience and Android skills development
  • Proven working experience in Android app development and have published at least one original Android app
  • Experience with Android SDK
  • Experience working with remote data via REST and JSON
  • Experience with third-party libraries and APIs
  • Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
  • Solid understanding of the full mobile development life cycle.

Benefits
Why join Kuda?
Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ‘every African on the planet’.

  • An exciting and flexible work environment
  • Competitive pay
  • Smart and kind coworkers
  • Full pension contribution
  • Reliable health insurance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

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