Kudi Jobs Recruitment [5 Positions]

Kudi Job Vacancies in Nigeria September, 2021

In the middle of 2016, after another frustrating banking experience, Yinka and Pelumi founded Kudi. The first line of code was written that same year. Kudi has grown from just a chatbot that responds to your financial requests. We are a financial technology company providing financial services for all Africans.

We created a chatbot to help you send money and pay bills, but we didn’t stop there. We realised that many people can’t access financial services across Nigeria and we wanted to help. We dug further to the real problem and decided to create Kudi app for Agents. At Kudi, we are still asking those questions and working round the clock to answer them.

Kudi | NGRJobs

Job Title: Customer Success Associate | Location: Lekki Phase 1, Lagos | Employment Type: Full-time | Kudi

Job Description

  • As the Customer Success Associate, you will be the first contact our agents and users make with Kudi.
  • You will be responsible for ensuring that our agents/users have a seamless support experience over the phone, live chat and emails. This includes handling incoming issues and working with other teams to troubleshoot problems.
  • You will also serve as a feedback channel to the company by relaying their concerns and problems to the relevant teams so that we can fix the gaps.

About the Position

  • Provide seamless/personalized customer experience to our customers.
  • Engage and build customer loyalty by delivering above-and-beyond hospitality via email, phone and other digital communications and any other functions as may be assigned by the supervisor/team lead.
  • Interface with internal stakeholders to ensure an effective resolution process for customers/stakeholders.
  • Maintain updated knowledge of the organization’s products, services, and customer service policies.
  • Communicate effectively with stakeholders to help resolve issues with Kudi support tools.
  • Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
  • Recommend new services/solutions or make suggestions for improvements by identifying relevant features and benefits.
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs.
  • Learn our product to configure the platform to meet the needs of new users.
  • Provide platform training and onboarding for new and existing users.
  • Develop and maintain an ideal user/customer profile and collect User feedback.
  • Interface with other internal teams in order to help agents resolve their issues.
  • Escalate issues that cannot be resolved on first call resolution(FCR) to the backend and follow up on a resolution.

About You
The ideal candidate for this role should have:

  • Minimum of a Bachelor’s Degree from a recognised institution.
  • Minimum of  2 years previous customer service experience is a plus .
  • Strong command of written and verbal English.
  • The ability to speak an indigenous Nigerian language is an added advantage.
  • Friendly and welcoming manner with clients and other members of the customer service team.
  • Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
  • Familiarity with customer relationship management (CRM) software programs.
  • Ability to explain complex concepts in a clear, simple manner to customers.
  • Excellent organizational and multitasking skills.
  • Ability to maintain a calm and polite manner in stressful situations.
  • Willingness to cooperate with customers and management to resolve any issues that may arise.
  • Passion for delivering an amazing customer experience.
  • Good time management skills and an ability to thrive in a fast-paced environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: Backend Engineer | Location: Lekki, Lagos | Employment Type: Full-time | Kudi

Job Description

  • Kudi software engineers build solutions that will forever change the face of finance and banking in Africa by bringing affordable banking services to the doorstep of people across the continent.
  • We’re looking for engineers that can bring fresh ideas and experience to the table from all areas of expertise including distributed system design, mobile development, systems architecture, networking,  security and more.
  • As a backend engineer, you will be responsible for all levels of our vast technology stack from design to deployment; developing intelligent and resilient mission-critical systems which handle tens of millions of dollars in transactions monthly.
  • You will also be responsible for significant architectural decisions, guiding the rest of the team technically and using all of the tools at your disposal along with your initiative to get stuff done.

About the Position

  • You will work across different technology stacks and languages (mainly with a focus on Java and NodeJS);
  • You will have an end to end responsibility of many services from design to deployment;
  • You will join a small, fast-paced team of engineers
  • You will be a point of call for technical matters

About You

  • Excellent programming skills
  • At least 3 years experience developing in Java (Springboot and Dropwizard frameworks) & NodeJS in the industry
  • At least 3 years experience developing with MongoDB and MySQL
  • Strong affinity for technical design and system architecture
  • Experience working with containers
  • Excellent problem-solving skills
  • Strong System Architecture Design skills
  • Knowledge of fundamental computing topics, e.g. networking, databases, concurrency, parallelism, locking, algorithms, data structures, performance monitoring, optimisation, etc
  • Knowledge of modern software engineering practises, e.g DDD, TDD
  • Ability to work autonomously and lead technically
  • Ability to take initiative and get stuff done
  • Great communication skills.

Nice to have:

  • Knowledge of NodeJS
  • Experience working in financial services
  • Experience in python
  • Strong communication skills verbal & oral
  • Approachable easily approachable for others to discuss challenges with you.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: Embedded Systems Engineer | Kudi | Location: Lekki Phase 1, Lagos | Employment Type: Full-time

Job Description

  • Are you passionate about what you do? Do you like an environment that is inspiring, filled with young minds and provides an open field for innovation?
  • Do you believe that you can make a difference at Kudi by delivering exceptional value through the things that you do?
  • Are you committed to collaborative problem solving, sophisticated design and the creation of quality products?
  • Then we need you at Kudi as an Embedded Systems Engineer.

Responsibilities

  • Building software systems that will run on our POS terminals, including interacting with credit/debit cards using ISO7816/EMV protocols, developing solutions for seamless OTA updates, improving device energy efficiency, speed of interaction, e.t.c.
  • Building supporting tools and software which users will consume when interacting with hardware solutions/POS terminals.
  • Liaising with support/sales channels from manufacturers to speedily resolve pending issues and ensure correct configuration of bulk hardware deliveries.
  • Taking the initiative to improve processes where applicable and taking extreme ownership of the role and its responsibilities.
  • Working closely with sales, product and the rest of the engineering team to meet deadlines and produce features and products which satisfy our high level of quality.
  • Providing recommendations for continuous improvement.
  • Taking full responsibility for the system while they are in development and issues that
  • Rise when already in use.
  • Working alongside other engineers on the team to elevate technology and consistently apply best practices.
  • Accomplishing the engineering and organization mission by completing related results as needed.

Requirements

  • 3 years experience with C.
  • 3 years of experience programming embedded devices.
  • Solid understanding of socket programming.
  • Extremely comfortable with version control systems.
  • Good understanding of SSL/PKI and common cryptographic algorithms, e.g. TDEA, AES, RSA.
  • A hunger to make things better than they are.

Nice to have:

  • Experience with POS devices, e.g. PAX, AISINO, Morefun.
  • Experience developing embedded devices in a remote team.
  • Knowledge of ISO 8583 & EMV protocol.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: Frontend Engineer | Kudi | Location: Lekki, Lagos | Employment Type: Full-time

About the Position

  • You will work with React using Redux for State Management.
  • You will be converting Figma designs to user interfaces.
  • You will be responsible for web apps from development to deployment.
  • You will join a small, fast-paced team of engineers.
  • You will be a point of call for technical matters.

About You

  • At least 5 years of experience developing Javascript applications.
  • Excellent at creating cross-browser compatible and responsive user interfaces.
  • Experience building and maintaining React applications with Redux for state management.
  • Proficient in CSS preprocessors (LESS/SASS), CSS modules and BEM architecture.
  •  Understanding of component architecture and React patterns (like Higher Order Components (HOC), Hooks, render functions)
  • Can deliver efficient, easy-to-maintain and scalable Javascript and CSS code.
  • Experience working with type checking solutions (like Flow or TypeScript).
  • Knowledge of testing, web performance and optimisation.
  • Can interpret Figma prototypes and deliver pixel perfect design.
  • Ability to work autonomously and lead technically.
  • Ability to take initiative and get stuff done.
  • Excellent attention to detail.
  • Great communication skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: Senior Android Engineer Kudi | Location: Lekki Phase 1, Lagos | Employment Type: Full-time

Job Description

  • Are you passionate about what you do? Do you like an environment that is inspiring, filled with young minds and provides an open field for innovation?
  • Do you believe that you can make a difference at Kudi by delivering exceptional value through the things that you do?
  • Are you committed to collaborative problem solving, sophisticated design and the creation of quality products?
  • Then we need you at Kudi as a Senior Android Engineer.

Responsibilities

  • Build applications that run on all supported Android OS versions
  • Ensure the performance, quality, and responsiveness of applications
  • Collaborate with other teams on ways to build a stable product while giving our users a perfect experience.
  • Provide recommendations for continuous improvement.
  • Take full responsibility for products while they are in development and issues that rise when already in use.
  • Work alongside other engineers to elevate technology and consistently apply best practices.

Requirements

  • Minimum of 4 years of experience as an Android developer.
  • Proficient in Kotlin and Java
  • Experience using MVVM as a primary design pattern
  • Experience with implementing great UIs that match provided mockups including custom views and animations.
  • Experience with unit testing and integration tests in Android
  • Experience building multi-module apps
  • Familiarity with cloud message APIs and push notifications
  • Experience with continuous integration and delivery
  • Experience using a suitable persistence library especially Room.
  • Experience using a suitable dependency injection library e.g Dagger 2 or Koin

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply o