Lady Biba Business Concept Job Recruitment [1 new vacancy]

Job Title: Head – Customer Service / Sales | Lady Biba Business Concept | Location: Mainland, Lagos
Employment Type: Full-time

LadyBiba is a fashion brand dedicated to making women standout as Lady Bosses in a classy and unique way.

Job Description
Business Development Manager:

  • Develop business and marketing plans to achieve company’s revenue goals and objectives
  • Identify sales leads and contacts
  • Assist company’s branding and media communication activities such as press releases, advertisements, marketing and website information updates.
  • Analyze the current and past budgets, expenses, sales, revenues and product deficiencies in order to provide recommendations for business growth.
  • Research for prospective clients and arrange for meeting, follow up with them in order to close business deals.
  • Respond to clients’ needs and queries regarding the products in a timely fashion.
  • Develop business proposals for new and existing customers.
  • Planning and preparing presentations.
  • Design customer retention strategies including interviewing them to take feedback and incorporate it into the growth plan
  • Maintain a database of clients, referrals, prospects and presentations
  • Develop and maintain a strong customer relationships in order to generate high volume of prospective clients.
  • Manage customer calls and appointments effectively for new opportunities.
  • Be updated with industry trends, Participate in industry forums, clients discussions and conferences as a representative of the organization
  • Determine cross-selling opportunities among offices
  • Write weekly operational reports and provide management with feedback copying the Human Resources Manager.

Customer Success Manager:

  • Improve customer service experience, create engaged customers.
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Mentor and develop customer service teams and nurture an environment where they can excel through encouragement and empowerment
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and meet the approved target
  • Maintain an orderly workflow according to priorities.

Job Requirements

  • Bachelor’s Degree / HND / OND. B.Sc in Marketing or related field is a plus.
  • High School Degree.

Experience:

  • 2 – 4 years
  • Proven work experience as a Customer Success Representative or similar role
  • Understanding of the quickbooks, shopify and google sheets
  • Familiarity with consumer behavior principles
  • Track record of achieving sales quotas
  • Excellent communication skills, capable of building trusting relationships
  • Ability to perform in fast-paced environments
  • Must be living in Okota environs or close by.
  • Preferably a female.

Application Closing Date
20th April, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Only qualified candidates will be contacted