Level 2 Software Support Engineer at Tek Experts

Job Title: Level 2 Software Support Engineer | Tek Experts | Lagos

We’re growing rapidly. Would you like to join us? Do you have strong troubleshooting skills?
Do you love delivering exceptional customer service?
Are you looking for a rapidly growing company to take your career to the next level?
Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

About the role

We are hiring a Level 2 Software Support Engineer to support Microfocus. In this role, you will be supporting customers who are having technical issues with their Microfocus software.

What you’ll be doing

  • Customer care – taking cases supporting customers software support issues
  • Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
  • Present a positive, effective and flexible contribution to achieving team targets and objectives
  • Collaborate with other team members to provide high-quality support Ensure constant self-development using day to day work, web-based training, and any other available tools What you’ll need
  • 1-2 years experience in technical support
  • Knowledge of programming languages, networking, databases or UI’s
  • Experience in customer service is a must
  • PC experience – comfortable working with Windows/Linux operating systems and Microsoft Office Suite
  • Interest or exposure to software development and support
  • Bachelor’s degree or equivalent technical certifications
  • Demonstrated excellence in teamwork, collaboration, and knowledge sharing
  • Customer orientated, motivated to take charge of both customer engagement and problem
  • Fluent in English .

What we offer

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

Application Closing Date
Not Specified

Method of Application
Interested and qualified candidates should:
Click here to apply