Lipa Later Jobs in Nigeria [3 vacancies]

Latest jobs vacancies at Lipa Later in Nigeria this September 26, 2022


Lipa Later is a buy now, pay later platform that allows consumers to shop and pay for items in monthly instalments. Lipa Later is a Pan-African organization with a presence across Kenya, Uganda, Rwanda and Nigeria – with plans of opening markets in the near future.

Lipa Later Jobs Recruitment


September 26, 2022 Debt Manager

Lipa Later | Job Title: Debt Manager | Location: Lagos | Employment Type: Full-time | Lipa later Nigeria
Reports to: Head of Collections

*View and apply for more >>>Companies

Description

  • We are looking to recruit a results-oriented Debt Manager, who is a strong negotiator, able to work in a very fast-paced environment and adapt to situations.
  • This individual should bare the experience and capability to collect accounts in compliance with all applicable regulations and internal performance standards in order to meet personal and team goal objectives.

Key Responsibilities

  • Organize calling list according to severity of delinquency – severity of delinquency here will be determined by the loan amount; instalment amount for short term loans (3 months and below) and client repayment history.
  • Call debtors before Due dates to remind them to make repayments
  • Call debtors on due dates to ensure they repay
  • Receive and record all Promises to Pay from debtors
  • Negotiate for clearance of arrears/default with clients
  • Negotiate for most agreeable Promises to Pay from debtors – most agreeable are those to pay within 7 days of the instalment falling due for arrears and within seven days after calling for older defaulters
  • Daily update Individual Collection Portfolio records – that is repayments made, Promises to Pay made, demand notices sent, accounts recommended for repossession.
  • Ensure demand notices for debtors who did not keep their Promises to Pay are sent in a timely manner as per policy.
  • Follow up on Promises to Pay received.
  • Recommend clients to be repossessed based on response so far received and the debt collection policy.
  • Conduct repossessions on defaulted accounts as per plan.

Who we are looking for

  • Bachelor’s Degree
  • At least two (2) years’ experience in Debt Collection with at least One (1) years’ experience in team management.
  • Proficiency in MS Office
  • Proficiency in usage of debt record databases
  • A good and clear speaker
  • A good listener
  • An aggressive individual
  • A persistent individual
  • Organized
  • Works well with minimal supervision
  • Report writing and presentation skills

Application Closing Date
10th June, 2022.

Method of Application
Interested and qualified candidates should send their application and CV with correct e-mail address and telephone contacts to: [email protected] using “Debt Manager – Nigeria” as the subject of the email.

Customer Service Agent



Location: Lagos
Employment Type: Full-time
Reports To: Head of Customer Success

About the Role

  • Reporting to the Head of Customer Success, the CS agent will be part of Lipa Later Customer Service Team and will be responsible for all interactions with our customers.
  • He/she is to ensure all of the questions, requests and issues of the customers are answered and solved in a professional way with customer centricity as our main driving force.

Responsibilities

  • Attending to customers issues through inbound calls, social media platforms emails and chats.
  • Customer management
  • Customer retention strategy implementation.
  • Provide product and service information to customers.
  • Product pitches and education on our products to customers.
  • Resolution and escalation of customer’s issues.
  • Contract preparation
  • Partner engagement
  • Upsell & Cross sale products and services.
  • Customer fulfillment and satisfaction
  • Assistance in customer experience initiatives
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.

Requirements

  • Undergraduate Degree in Communications, Marketing, Advertising, Public Relations, Media Studies, Business and/or related fields.
  • More than 4 years’ customer support experience or experience as a client service agent
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Exceptional fluency (speaking, reading, writing, and understanding) of French required.
  • Ability to multi-task, prioritize, and manage time effectively.

Application Closing Date
16th March, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using “Customer Service Agent – Nigeria” as the subject of the mail.

Marketing Manager

Location: Lagos
Employment Type: Full-time
Department: Marketing
Reporting to: VP Marketing

Purpose and Scope

  • The Marketing Manager Nigeria is responsible for owning and driving the marketing strategy in country.
  • They will be the lead in execution of all marketing activities as well as advise and guide the management on what works best in country.
  • They will ensure that the marketing content that goes live will be relevant to consumer and will drive brand love and conversions.

Job Function
Own & implement marketing strategy:

  • Create and distribute content that is remarkable and leads to both sales and brand love.
  • Revise the guidelines we use to create social media content, based on: a) what resonates most with customer from previous posts; b) external research on how to create compelling social media content for our audience.
  • Ensure that they adopt and make relevant changes to the PR strategy in market that will eb able to drive the goal of being top of mind for consumers.
  • Revise the guidelines we use to create for successful ads on our digital platforms (based on same criteria as above)
  • Ensure we have compelling digital content on a weekly basis relevant to Nigeria that achieve sales targets while building brand awareness and brand love.
  • Implement out-of-the home marketing campaigns liaise with the agency for quality supervision, find partnerships to enable implementation (billboard vendors, other channels vendors etc.).
  • Continuously improve our channel strategy, making sure we are always finding and effective ways to reach our customers, including both digital and traditional channels.
  • Identify channels to be added to our portfolio, to be validated by research and analysis of customer behavior and
  • Advise and improve on channels that involve re-engaging customers (e.g., sletters, SMS or any other that will work in Nigeria.
  • Define and implement initiatives to improve the productivity of current channels (social media, google):
    • E.g., creating/advising on customer / look-alike audiences on Facebook / Instagram.
    • E.g., Managing re-design of the website/marketplace to enables us to collect more leads and increase sales on that channel.

Measure and achieve key targets:

  • Continuously review key results, with a focus on achieving targets of reach and sign ups achieved:
    • Use weekly reviews to closely monitor and respond to key results.
    • Define and measure baseline for brand awareness and brand love
    • Set target for cost per lead and key metrics for brand-awareness to be achieved and meet this target.
  • Analyze performance of marketing activities and identify drivers of each activity’s ability to meet the desired targets:
    • Conduct monthly analysis of performance and present the key learnings to the VP of marketing.
    • Based on analysis, define initiatives to get us to meet or exceed the targets.
  • Manage the budget for all marketing activities, including digital advertising, offline advertising, and content production.

Manage internal and external stakeholders:

  • Identify and manage service providers to help us achieve our goals, e.g., media stations, ad agencies, partners
  • Identify improvements needed in related parts of the business (e.g., customer care, tech) to help us meet our overall sales targets, or to ensure the success of the marketing initiatives in place

Education & Professional Qualifications
Provide minimum level of education and certifications acceptable for the role:

  • Bachelor’s Degree in Marketing or in a related field.
  • Professional qualification digital marketing will be an added advantage.

Required Skills / Abilities:

  • Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment.
  • A minimum of 5 years’ experience in a brand management role or above handling end-to-end brand management and marketing.
  • Demonstrate strong project management skills, by being able to execute on multiple projects at a time, meet deadlines, and create work of high quality.
  • Demonstrate strong people management skills, including managing partners and suppliers.
  • Strong brand management skills
  • Understanding of key marketing metrics for both brand building and marketing.
  • Knowledge and experience of using both traditional and digital marketing platforms.
  • Plan your time to work effectively and productively with little or no supervision
  • Continuously identify and implement improvements to the marketing strategy
  • Demonstrate 100% ownership of your work, by independently taking initiative to solve problems and support the team
  • Willingness to continuously grow and learn, receiving feedback with a positive mindset
  • Demonstrate strong analytical thinking in your written work and decision-making

Good to Have:

  • Ability to create ads on Facebook, Instagram and Google
  • Ability to understand analytics and guide on SEO

Application Closing Date
22nd March, 2022.

How to Apply
Interested and qualified candidates should send their Application Letter with a detailed CV with correct e-mail address and telephone contacts to: [email protected]using the “Marketing Manager Nigeria” as the subject of the email.

Country Manager – Nigeria

Location: Lagos
Employment Type: Full-time
Reports to: Group Chief Executive Officer

About the Role

  • Reporting to the Group Chief Executive Officer, the Country Manager will be responsible for overseeing all staff, budgets, formulating overall strategy, managing people and establishing policies and operations of the local business unit.

Responsibilities
Overall:

  • Plan, develop and oversee the overall business development, sales and marketing strategies and team.
  • Overseeing daily business operations in the region.
  • Develop and implement growth strategies.
  • Formulating and implementing standards, procedures etc., relevant to the market.
  • Creating and managing budgets.
  • Ensure the development of tactical programs to pursue targeted goals and objectives. Ensure the overall delivery and quality of the unit’s offerings to customers. Prepare regular reports for upper management.
  • Set policies, processes and structures within Nigeria.
  • Generating reports for presentation to the team.
  • Aligning with HQ on Nigeria Business arm.

Business Development & Partnership Acquisition:

  • Research and identify business opportunities – including regions, growth areas, trends, customers, partnerships, products and services.
  • Promote and present to merchants, retailers and other entities in Nigeria Lipa Later products to acquire business partners.
  • Identifying business opportunities with key industry stakeholders and negotiating advantageous partnerships.
  • Support in maintenance of merchants’ relationships to ensure continual growth and sales targets.
  • Researching and identifying growth opportunities.

Sales & Marketing:

  • Collaborate with sales and marketing team to ensure requirements are met, such as sales numbers and profit goals.
  • Promoting PR/communication initiatives to maximize brand exposure. Formulating sales strategies and grow existing customers by obtaining orders & scheduling promotions to increase sales through stores.
  • Engage in key or targeted customer activities.

Team Management:

  • Training and leading managers and staff.
  • Assist in talent vacancies and onboarding.
  • Evaluating performance and productivity.
  • Coordinate the development of KPIs and functions and direct reports. Provide direct management of key functional managers and executives in the business unit.
  • Direct the employee assessment process.

Requirements

  • At least 10 years relevant work experience.
  • Good knowledge of different business functions.
  • Management leadership is required.
  • Experience in planning and budgeting.
  • Proven track record in marketing and B2B/B2C sales.
  • Strong leadership qualities.
  • Excellent communication skills.
  • Highly organized.
  • Strong work ethic.
  • Good interpersonal skills.
  • Meticulous attention to detail.
  • Entrepreneurial mindset and hustler mentality
  • Proactive nature.
  • Problem-solving aptitude.

Country Manager Nice to Have:

  • Master’s in Business Management or Business Administration.
  • Experience: An understanding of working in different markets.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: [email protected]using “Country Manager – Nigeria” as the subject of the email