Manager, Financial Planning – Management Reporting at MTN Nigeria

Title: Manager, Financial Planning – Management Reporting | Location: Golden Plaza, Lagos | Status: Permanent
Department: Financial Planning | MTN Nigeria
Unit: Not Specified

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Core Purpose of The Role

  • Prepare, analyze, review and report MTNN financial and operational performance to Management and Stakeholders.

Role Summary

  • To prepare, analyze, review and report MTNN financial and operational performance to Management and Stakeholders.
  • Ensure less than 5% customer churn on managed accounts.
  • Constant analysis of Managed customer database for Revenue and Debt management
  • Work with product, UAT and support teams to validate new products, new systems and upgrades.

Role Description

  • Generate relevant reports as required by the business.
  • Ensure QA and prompt invoice delivery.
  • Ensure resolution of ALL service provisioning and sales support PPPs items.
  • Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management.
  • Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
  • Provide technical, procedural and policy guidance to customer support partner and other operational staff and supervise Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Role Condition:

  • Normal MTNN working conditions.

Minimum Qualification

  • BA, B.Ed, B.Sc or Other

Experience & Training:    

  • 6 – 13 years’ experience which includes:     
    • Ensure QA and prompt invoice delivery.
    • Ensure resolution of ALL service provisioning and sales support PPPs items.
    • Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management.
    • Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
    • Provide technical, procedural and policy guidance to customer support partner and other operational staff and supervise Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Application Closing Date
10th June, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply