Max NG Jobs in Nigeria [4 new vacancies]

Latest jobs vacancies at Max.ng in Nigeria this May 2022

MAX is a team of passionate people building digital infrastructure to deliver the future of mobility in Africa and Emerging Markets. We attract people with conviction who are willing to bring new ideas and perspectives to a problem that affects everyone on the planet. At MAX, you’ll have a unique opportunity to align your passion with a meaningful mission. You will get a real opportunity to grow and make a real lasting impact on the lives of millions of people, and help deliver access to safe, reliable, affordable and sustainable transportation.

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Max NG Recruitment

May 2022. Videographer

Location: Lagos
Employment Type: Full-time

Job Brief

  • We are looking for a reliable and seasoned Videographer who will be responsible for capture, editing and final production of videos and pictures for all company events and activities.
  • The Ideal candidate will bring fresh knowledge of best practices, identify research needs in the technical space roadmap, actively manage and facilitate communications with stakeholders, and be responsible for supporting the ongoing development within the team.

What You’ll Do

  • Plan and execute the recording of MAX events at the locations
  • Work closely with the team for the support of video shoots and editing
  • Robust step up of production equipments including audio and lighting setups
  • Keep up with the industry trends and practices
  • Should be conversant with computerized tape editing software and equipment
  • Identify all necessary support for productions
  • Should be willing to support other team members with services not necessarily related to video recording and editing
  • Record and post production of videos
  • Ability to capture snippets of film and be able to edit it into a cohesive story
  • Provision of professional insights and advice on the best practice.

What You’ll Need

  • A Degree in Videography or any related field.
  • A minimum of two (2) years recording, editing and production experience.
  • Strong listening skills and be a team player to achieve the best results for the team
  • Proficiency with cameras and other video equipments.
  • Commitment, dedication and self motivation.
  • Ability to multitask and work under pressure.
  • Ability to get people who normally do not like the cameras to appreciate being in front of one
  • Excellent interpersonal skills.
  • Should have a general passion and interest in film recording and video editing
  • Creativity and attention to details.
  • Proficiency with editing softwares.
  • Ability to monitor quality control at every stage of production.

Application Closing Date
31st May, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Pipeline Conversion Analyst

Location: Lagos
Employment Type: Full-time

Job Brief

  • We are looking for a reliable and diligent Pipeline Conversion Analyst who will be responsible for ensuring that prospects at the top of the funnel are followed through and helped through all various steps of the champion recruitment process.

What You’ll Do

  • Actively engage prospective drivers to educate them on onboarding process to become champions.
  • Promotion and sale of services and products to prospective drivers.
  • Perform cost-benefit and needs analysis existing/potential customers to meet their needs.
  • Establish, develop and maintain positive business and customer relationship with prospective drivers.
  • Expedite the resolution of customer/driver problems and complaints to maximize satisfaction.
  • Achieve agreed upon sales targets and outcomes within the agreed timeline.
  • Coordinate sales effort with team members.
  • Analyze the territory/market’s potential, track sales and status reports.
  • Supply team lead with reports on customer needs, problems, interest, competitive activities and potential for new products and services.
  • Keep abreast of best practices and promotional trends.

What You’ll Need

  • Bachelor’s Degree in any relevant field.
  • Minimum of two (2) years work experience in similar role.
  • Excellent oral and written communication skills.
  • Proficiency in other languages is an added advantage.
  • Must understand the local dialect of the business territory.
  • Good analytical and organizational skills with experience.
  • He/She should be able to enjoy clerical and administrative work with good planning and numeric skills
  • Must posses strong methodical approach to complete the assigned task.
  • Attention to details.

Application Closing Date
31st May, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Head of Customer Experience

Job Title: Head of Customer Experience | Location: Nationwide | Employment Type: Full-time

Description

  • We are looking for a Head of Customer Experience who will strategically oversee all aspects of our Driver Welfare and Driver Operations.
  • You will be a strategic thinker with strong organizational and problem-solving skills.
  • You will have strong research experience, an analytical mind and outstanding presentation skills.
  • You will be highly analytical, a self-starter, results-oriented and able to thrive in an entrepreneurial and fast-paced environment.

Responsibilities
What You’ll Do:

  • Create strategies that will Improve Training, Testing , Verification and Driving Experience for Max Champions
  • Ensure our driver onboarding verification processes is top notch and meet international standards
  • Ensure that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey
  • Measure and track delivery ROI on identified transformation opportunities for customer experience along with driving continuous process improvement culture across customer experience
  • Build the Management Structure to effectively support 20,000 Champions
  • Conduct research to find out more about customer behavior and preferences
  • Create strategies that ensures optimal Driver welfare management
  • Interact at executive/senior management level, proactively advocating for solutions and managing the customer escalation process
  • Create and implement an analytics strategy for best in class service delivery. Leverage existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels
  • Gather feedback, such as surveys, from customers to learn more about their experience with the company
  • Proactively ensure the Academy team performs testing and training inline with best practice
  • Ensure compliance with transportation laws and procedures
  • Improve External Customer Experience via targeted process improvement
  • Create strategies that ensures we have in place a world class customer service team
  • Create Key Performance index across all teams
  • Build the Driver Setup Organization to effectively support the rollout of 20,000 Champions
  • Ensure Recruitment requirements attracts best Testers, Trainers, Data Entry, Welfare Analyst, Field Ops Analyst, Customer Service Agent, Verification Officers
  • Create standardization around Emergency response flow and turn around time across all MAX locations
  • Create proactive and reactive solutions to champions complaints
  • Negotiate and ensure we have the best service offerings from Insurance companies to provide Family HMO for drivers across the platform.

Requirements
What You’ll Need:

  • B.Sc / BA qualification
  • 10+ years’ general experience in customer satisfaction
  • 5+ years in strategic leadership, strategic planning, product development, and management consulting in a fast paced global organization
  • Deep understanding of technology, product management, and change management
  • Deep understanding of marketing, sales, finance and operations
  • High levels of energy and drive, willingness to work hard
  • Experience in Mobility/Fintech/Gig-economy/eCommerce
  • Excellent communication and interpersonal skills
  • Strong planning, coordination and organizational skills
  • Outstanding research and analytical abilities
  • Strong Project and Program management skills
  • Global leader and thinker with the ability to make quick strategic decisions
  • Highly energetic, self-motivated & proactive

Application Closing Date
20th May, 2022.

Method of Application
Interested and qualified candidates should send their CV with Document saved with your name and in PDF to: [email protected]ive.ai using the Job Title as the subject of the email.

Note: We are committed to and encourage equal opportunity.

Director of Product Marketing

Location: Lagos, Nigeria
Job type: Full-time

Role Overview

  • We are looking for a reliable and seasoned Director of Product Marketing who will be responsible for developing and directing all the marketing activities and campaigns for MAX’s growing suite of product offerings. 
  • You will thus be accountable for driving explosive user growth, while also optimising for cost of acquisition and lifetime value.
  • You will lead a team consisting of digital and field marketing professionals, and integrate within the broader Marketing function which also entails Communications & PR as well as an in-house creative team. 
  • You will further oversee MAX’s creative and field marketing agencies – setting their KPIs and ensuring that MAX reaps a return on investment from this collaboration.
  • This role will initially focus on MAX’s home market in Nigeria, while also providing key strategic advice to our growing operations across Africa as these are set up.
  • As the Director of Product Marketing, you’ll report to the Chief Marketing Officer and work closely with internal stakeholders such as product development, finance, growth, and other departments involved in the product lifecycle — from ideation to design and delivery while you ensure product viability to enable MAX to deliver value to all stakeholders.

What You’ll Do
Product marketing strategy and planning:

  • Working with the Product team, you will develop an annual marketing plan that supports the business’ Product scale goals and objectives.
  • This plan will capture quarterly priorities, KPIs and the marketing initiatives and campaigns that will enable their achievement.
  • With the support of the MAX internal team and agency partners – the plan will provide a 360 degree, through the line support for MAX’s product growth, and cover digital, field marketing and communication / PR interventions.

Consumer data and insights:

  • Prior to deployment, you will lead efforts to test and validate product marketing messaging and tactics through methods such as focus groups, interviews and A/B testing.
  • You will also conduct competitive research and analyze their product, marketing and distribution strategies – to ensure MAX’s positioning stands out and is competitive.
  • Serve as the primary custodian of the MAX product marketing data dashboard, providing end to end tracking of the performance of our user acquisition funnel.
  • Oversee implementation of marketing automation, marketing analytics, and high-performance marketing tools.

Marketing campaign planning and execution:

  • You will play the leading role in developing and executing integrated marketing campaigns aimed at advancing the objectives outlined in the annual marketing plan.
  • You will develop and implement a marketing campaign framework for the company, outlining the seasonal recurring campaign windows, as well as the approach for more opportunistic plays when these are available.
  • On the digital front, you will ensure MAX has a highly effective digital marketing funnel that generates high-quality leads that convert to users at targeted rates.
  • On the experiential / field marketing side, you will direct the activities of MAX’s partner agencies to generate high levels of awareness and foot traffic to activation points, converting relevant prospects into leads.
  • Finally, working with agency partners and directly with our in-house creative team, oversee the development and deployment of high quality and high-performance marketing materials and their placement in relevant media.
  • Throughout campaign execution, be ultimately accountable for the marketing budget invested and on demonstrating return based on agreed metrics.

Leadership / Supervisory Role:

  • Manage a growing team of marketing professionals (currently 2) as well as relevant agencies.
  • Work cross-functionally with Product, Operations, and Growth teams.
  • Lead customer-centric thinking and craft programs to address and retain target market
  • Motivate, develop and inspire an enthusiastic team to achieve remarkable results
  • Implement a systematic 1 on 1 feedback and performance review system
  • Coach team members to deliver exceptional results

What You’ll Need:

  • Degree in Marketing, Advertising, Information Technology, Economics, Business Administration or another relevant field.
  • At least 8 years in the field of marketing, dealing specifically with product marketing, with accountability for lead generation and revenue.
  • Vast experience in the creation and execution of high performing marketing campaigns – including digital, field and mass media marketing.
  • Ability to work in a global context – Previous experience working in high-impact environments is preferred.
  • Proven track record of engagement with C-suite stakeholders.
  • Strong leadership skills; extensive experience in managing and mobilizing cross-functional teams.
  • Past track record of recruiting and developing a high performing team.
  • Passionate about customers and demonstrated experience at building strong relationships.
  • Understand the diverse nature of different countries i.e., work environments, cultures, market changes, customer behavior etc.
  • Futuristic and visionary with an entrepreneurial mindset, agile and adapts quickly in a fast-paced environment.
  • Data-driven method for decision making using KPIs and metrics.

Location and Travel:

  • The candidate needs to be based in Nigeria. Travel to MAX’s growing footprint of markets across Africa may be required, but will not exceed 25% of the time.

Here’s Why You Should Join Us
At MAX, we encourage diversity and are open to meeting just about anyone with the right passion and skillset regardless of looks, gender, sexual orientation, colour, tribe, nationality, and ability.

The MAX Work Environment:

  • Drive: We are building a team where everyone is a leader and therefore run on internal motivation
  • Empathy: We have a clear understanding of the problem we are trying to solve and its impact on Africans, we are committed to providing a lasting solution.
  • Humility: We are committed to continuous learning and improvement. We learn, unlearn and relearn
  • Initiative: We welcome novel ideas and encourage creativity
  • Diligence: We take great pride in our work.
  • Candor: We value open and honest communication
  • Collaboration: We are a team of passionate, innovative optimists, solving challenging problems and creating an impact.
  • Bias for Technology: We automate everything

What You’ll Get

  • Competitive pay & benefits (plus stock options)
  • Premium Health insurance cover
  • Flexible work and hybrid working model
  • Consistent Learning and Development
  • Status car and other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.