Merchant Support Officer at Traction Apps


Job Title: Merchant Support Officer | Traction Apps | Location: Port Harcourt, Rivers

Job Description

  • We are on the lookout for a Merchant Support Officer resident in PHCwho will be responsible for providingreactive and proactive support to assigned merchants and POS deployment.

Responsibilities

  • Conduct regular visits and support of Merchants to ensure up-time on POS
  • terminals.
  • Provide on-site support to customers that use Traction apps products
  • Attend customers’ complaints, enquiries, and resolve issues via phone and first level support.
  • Work hand in hand with the sales team to carry out deployments and deliver on leads.
  • Prepare and submit daily activity reports including issue resolved, feedback and performance report.
  • Escalate the issues/complaints to higher authority for solution if needed.
  • Conduct network maintenance, troubleshooting, and debugging of the POS terminals.

Requirements

  • B.Sc Degree preferred
  • At least 2 years experience in a relevant role
  • Thorough understanding of the Fintech industry
  • Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
  • Strong communication skills.

Application Closing Date
17th May, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Qualified candidates resident in Port Harcourt City need apply.

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