Merchant Support Officer at Traction Apps
Job Title: Merchant Support Officer | Traction Apps | Location: Port Harcourt, Rivers
- We are on the lookout for a Merchant Support Officer resident in PHCwho will be responsible for providingreactive and proactive support to assigned merchants and POS deployment.
- Conduct regular visits and support of Merchants to ensure up-time on POS
- Provide on-site support to customers that use Traction apps products
- Attend customers’ complaints, enquiries, and resolve issues via phone and first level support.
- Work hand in hand with the sales team to carry out deployments and deliver on leads.
- Prepare and submit daily activity reports including issue resolved, feedback and performance report.
- Escalate the issues/complaints to higher authority for solution if needed.
- Conduct network maintenance, troubleshooting, and debugging of the POS terminals.
- B.Sc Degree preferred
- At least 2 years experience in a relevant role
- Thorough understanding of the Fintech industry
- Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
- Strong communication skills.
Application Closing Date
17th May, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note: Qualified candidates resident in Port Harcourt City need apply.