Support Solution Specialist at Microsoft

Microsoft | Job Location: Lagos, Nigeria | Job Title: Support Solution Specialist | Employment Type: Full Time

The focus of the Support Specialist’s role is to drive and close Microsoft Enterprise Support opportunities to ensure customers are supported throughout all stages of the product lifecycle, improving their health and enabling customer outcomes and consumption. The Support Specialist leverages Microsoft’s unique expertise, including direct access to product teams, to help customers use their Microsoft investments as productively as possible. Key accountabilities include:

  • Plan & Execute as One Microsoft to Enable Customer Outcomes – working closely with the Account Executive & account team to ensure a positive ‘One Microsoft’ customer experience
  • Close Deals Through Effective Deal Team Orchestration – owning Microsoft Support sales opportunities end to end, leveraging appropriate account & pre-sales roles to bring the best resources to ensure customer satisfaction & deal success
  • Meet or Exceed Revenue Targets, Maintaining Sales Hygiene & Deal Excellence – executing discipline in lead management, opportunity qualification, close planning, pipeline hygiene, forecasting & deal commitment

Responsibilities

Key accountabilities include:

  • Plan & Execute as One Microsoft to Enable Customer Outcomes – working closely with the Account Executive & account team to ensure a positive ‘One Microsoft’ customer experience
  • Close Deals Through Effective Deal Team Orchestration – owning Microsoft Support sales opportunities end to end, leveraging appropriate account & pre-sales roles to bring the best resources to ensure customer satisfaction & deal success
  • Meet or Exceed Revenue Targets, Maintaining Sales Hygiene & Deal Excellence – executing discipline in lead management, opportunity qualification, close planning, pipeline hygiene, forecasting & deal commitment

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Key Experience, Skills, Knowledge & Education Required:

  • Proven sales success and expertise in selling Support solutions
  • Track record of consistently meeting or exceeding sales targets
  • Demonstrable sales excellence discipline
  • Executes recognized sales methods, processes and tools
  • Sales and business background, with 5+ years of technology-related experience
  • Bachelor’s degree with exposure to Information Technology (or equivalent)

Capabilities & Skills Profile

  • Support Sales Driver – Ability to: Purposefully plan to achieve results. Skilled in sales & account planning & influencing stakeholders & decision-makers
  • Challenger Seller – Ability to: Influence Business & Technical Decision Makers. Skilled in creating cases for customer change & translating value propositions & solutions into Customer business outcomes, Driving intentional sales motions & navigating procurement processes & frameworks
  • Support Sales Expert – Ability to: Articulate Microsoft Support Subject Matter Expertise. Skilled in communicating value propositions, executing defined sales motions & leveraging priority offerings to meet customer needs
  • Support Deal Leader – Ability to: Lead a deal team to ensure success, working in partnership across multiple virtual teams & meeting or exceeding revenue targets. Skilled in Collaboration, Role Orchestration, Sales process (0-100% lifecycle), Negotiation & Sales Excellence (Lead Management, Opportunity Qualification, Close Planning, Pipeline & Forecasting)

Application Closing Date
Not Specified

Method of Application
Interested and qualified candidates should:
Click here to apply