Moni Africa Jobs in Nigeria [2 vacancies]

Latest jobs vacancies at moni in Nigeria  September 30, 2022

Moni is building simple solutions in a world where financial inclusion is a complex dream has changed not only the lives of mobile money agents but ours also. We can no longer imagine a world where mobile money agents do not have access to float based on social reputation and trust. Our community model is altering the current lending infrastructure and as trendsetters, we aren’t stopping. Working at Moni is like walking a runway – fast paced, thrilling, showcasing a masterpiece and filled with applause. We have a thing for creative, smart, fun and contrarian rebels.

We are recruiting to fill the position

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September 30, 2022. Customer Support Executive

Job Title: Customer Support Executive | Location: Nigeria (Remote) | Moni Africa
Employment Type: Full Time

Description

  • The growth at Moni is never-ending and we constantly recruit gifted people to keep up with the fast pace we set for ourselves.
  • We are looking to hire a Customer Support Executive to join our support team in Nigeria.

What You’ll Do

  • Respond to customer queries escalated on all support channels
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Follow up on internal teams to ensure that support issues escalated are resolved in a timely manner
  • Gather customer feedback and share with our Product, Growth and Operations teams
  • Assist in training other Customer Support Representatives.

Requirements

  • A Bachelor’s Degree from a related field with at least a Second Class Upper
  • At least one-year experience as a Customer Support Representative or similar support role
  • Experience using a CRM tool

What it Takes to Succeed in the Role:

  • You’re a critical thinker and possess great problem-solving skills
  • You’re great at communicating clearly
  • You’re very intuitive and good at trouble-shooting
  • You’re an excellent collaborator and team player
  • You demonstrate good organizational and time-management skills
  • You’re interested in using technology to solve problems
  • You’re happy to get your hands and feet dirty to get the work done!

Salary
N120,000 – N200,000 monthly.

Benefits

  • Competitive salary
  • Fully remote
  • Laptop
  • Medical Insurance
  • The opportunity to work at a YC backed Startup
  • A team that’s invested in your growth.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Flutter Engineer

Location: Remote
Employment Type: Full Time

Job Summary

  • We’re looking for a Flutter Engineer to build the future of Community Finance in Africa.

Responsibilities

  • Create multi-platform apps for iOS/Android using Flutter Development Framework
  • Micro code enhancements within mobile platforms like android/iOS Flutter widgets for iOS and Android.
  • Participation in the process of analysis, designing, implementation and testing of apps
  • Design and develop high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
  • Create well designed, testable, efficient code
  • Participate in all phases of the development life-cycle
  • Assist in the preparation and production of releases of software components
  • Ensure designs are in compliance with specifications
  • Investigate alternatives and technologies and present them for architectural review, in order to support continuous improvement

What it Takes to Succeed in the Role

  • Familiarity with web application development and different client-server communication protocols.
  • Knowledge on iOS distribution profiles and certificates for App store distribution
  • You’re a critical thinker and possess great problem-solving skills
  • You’re a great team player
  • You’re result oriented
  • You demonstrate good organizational and time-management skills
  • You are interested in using technology to solve problems
  • You’re passionate about doing meaningful work that has an impact on underserved Communities
  • You’re happy to get your hands and feet dirty to get the work done!
  • You have experience working in a remote-first company.

Qualifications

  • B.Sc / M.Sc Degree in Computer Science / Engineering
  • 2+ years of experience working with mobile development
  • Experience in Flutter Development
  • Have published one or more mobile apps in Google Play or App Store
  • Frontend experience in React/Vue.

Required Skills:

  • Solid understanding of Flutter, Dart, Flutter UI and animations.
  • Should have experience working with native technologies like Android, iOS
  • Knowledge and understanding of Firebase
  • Experienced in working with remote data via REST and JSON
  • Strong understanding of design patterns over and above MVP, MVVM, and MVC
  • Demonstrated experience in building and managing production mobile apps.
  • Experience with cross-platform technologies like ionic and React Native skills
  • Experience with Agile development, scrum.
  • Deployed at least 3 apps
  • Familiarity with RESTful APIs, GraphQL APIs.
  • Ability to understand business requirements and translate them into technical requirements.
  • Familiarity with code versioning tools like Bitbucket
  • Experience dealing with different screen sizes.

Salary
N400,000 – N500,000 per month.

Benefits

  • Competitive salary
  • Full medical coverage
  • Macbook M1 Laptop
  • The opportunity to work at a fast-growing YC backed start-up
  • A team that’s invested in your growth.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Software Quality Assurance Engineer

Location: Lagos (Remote)
Employment Type: Full Time

About the Role

  • We are looking for a Software Quality Assurance engineer with experience on large-scale platforms. The ideal candidate would be a quality-oriented analytical thinker who is innately curious and pays attention to every detail. You should enjoy learning about systems, processes, and technologies.
  • As a Quality assurance engineer at Moni, you’ll be working with the product and engineering teams to design, execute and document test cases. You’ll be responsible for discovering bugs and tracking them through to resolution so end users get wholesome products that work as they’re supposed to.
  • Our team is small but highly motivated and accomplished. A small team means a greater opportunity for your voice to be heard, a chance for you to have a say in shaping the product and a direct impact in the day to day lives of our end users.
  • This is a full-time remote role based in Lagos, Nigeria

What You’ll be Doing
You’ll:

  • Work closely with the Engineering and growth teams to create test plans.
  • Code automated tests
  • Perform manual and automated testing
  • Execute systems to check for issues
  • Document test cases
  • Discover bugs within the software
  • Analyze, record and track bugs and errors found during testing
  • Review user interfaces for consistency and functionality
  • Identify potential problems the users might encounter
  • Perform and document risk analysis
  • Streamline, innovate and regularly update testing tools and procedures in line with changing industry best practices
  • Make recommendations for product improvements that would enhance user experience.

What it Takes to Succeed in the Role
You:

  • Are a clear and empathetic communicator both verbally and in your writing
  • Are motivated by the opportunity to improve the lives of our users
  • Have a strong bias for action, tackling challenges with a sense of urgency, high energy and enthusiasm
  • Thrive in a collaborative environment involving different stakeholders and subject matter experts
  • Are intuitively creative and pay meticulous attention to detail
  • Obsess about continuous product improvement and the ideology of attaining perfection
  • Have a sense of ownership and pride in your performance and its impact on the company’s success

Required skills

  • 2+ years of experience in Software Quality Assurance.
  • Demonstrate the ability to create, update and execute product test cases
  • Can always find ways to “break” an app
  • Ability to assess ascertain technical risks
  • Outstanding written and oral communication skills
  • Are able to read, write and understand technical documentation
  • Are able to test APIs using Postman or other relevant tools.

While this isn’t a requirement, it’ll be a plus if you have:

  • Experience working at a Fintech or Fintech Startup focused on Mobile Money Services
  • Familiarity in working in a fast paced agile environment
  • 1+ years of experience as a Software Engineer building production-grade applications
  • CSQA, ISTQB or other relevant certifications
  • Experience setting up CI/CD Pipelines (Devops).

Remuneration and Benefits

  • N300,000 – N400,000 per monthly.
  • Competitive salary
  • Full medical coverage
  • Laptop
  • The opportunity to work at a fast-growing startup that has a direct impact on Mobile Money Agents
  • A team that’s invested in your growth
  • Stock Option.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Technical Product Manager

Location: Remote
Employment Type: Full Time

About the Role

  • We are looking for a Product Manager with experience building large-scale platforms. The ideal candidate would be someone who enjoys taking apart a problem and experimenting with the best solution for users.
  • You should be someone who pays attention to detail and enjoys learning about systems, processes and technologies. You should be someone whose primary desire is getting products launched FAST.
  • As a Product Manager at Moni, you’ll be responsible for guiding a team that builds APIs, platforms, and interfaces for our agents. You’ll get to work closely with our Growth and Engineering teams to conceptualize, build and maintain delightfully successful products that solve our users’ pain points.
  • Our team is small but highly motivated and accomplished. A small team means a greater opportunity for your voice to be heard and a chance for you to have a say in shaping the product.
  • This is a full-time remote role based in Lagos, Nigeria

What You’ll be Doing
You’ll:

  • Work closely with the COO, Growth and Engineering teams in implementing our product vision
  • Develop requirements and prototypes based on product strategy and vision
  • Engage closely with our customers to understand their pain points with using our products and creating solutions around them.
  • Define, monitor and analyze metrics to guide product improvements
  • Create and own the roadmap; prioritise initiatives according to aggregate needs, with defensible reasoning that aligns stakeholders and energizes the design and engineering teams
  • Monitor and communicate updates on product priorities to internal and external stakeholders
  • Work with our external partners to deliver solutions that will solve problems for our users
  • Drive progress across product initiatives by removing blockers from the team and going the extra mile to ensure that the product objectives are met
  • Make several decisions daily on the best path to success for our product objectives

What it Takes to Succeed in the Role
You:

  • Are a clear and empathetic communicator both verbally and in your writing
  • Are motivated by the opportunity to improve the lives of our users
  • Have a deep and unrelenting customer focus
  • Thrive in a collaborative environment involving different stakeholders and subject matter experts
  • Can turn incomplete, conflicting, or ambiguous inputs into solid, manageable tasks and action plans
  • Are a creative product thinker who loves collaborating across the company with engineering, analytics, marketing, design and sales
  • Obsess about continuous product improvement and can optimize for shipping a portfolio of small, medium and large releases beyond just shipping products
  • Take an evidence-based and data-driven approach to making decisions

Required skills:

  • 3+ years of experience in Product development.
  • Demonstrate the ability to create, update and maintain product documentation
  • Ability to assess ascertain technical risks
  • Outstanding written and oral communication skills

While this isn’t a Requirement, it’ll be a Plus if you Have:

  • Experience working at a Fintech or Fintech Startup focused on Mobile Money Services
  • Prior experience with leading a Product team
  • 2+ years of experience as a Software Engineer building production grade applications.

Salary
N400,000 – N500,000 per month.

Benefits

  • Competitive salary
  • Full medical coverage
  • Laptop
  • The opportunity to work at a fast-growing startup that has a direct impact on Mobile Money Agents
  • A team that’s invested in your growth
  • Stock Option.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online