MRG People Partners – SEND Jobs Recruitment [8 new positions]

Latest jobs vacancies at SEND – MRG People Partners – Lagos, Abuja, Rivers  May 2022

MRG People Partners – Our client, SEND, is a Digital Freight Forwarder and Customs Broker for Africa. They manage the entire process of shipping cargo by air and ocean, including customs clearance and trade finance. Think about them as a door-to-door import and export service.

Their platform provides instant quotes, document management, cost transparency, and cargo visibility. They are on a mission to make trade easier in Africa and are funded by Y Combinator, Ventures Platform, Ingressive Capital, and others. SEND is looking to create a great workplace where the best of the best want to go to thrive. They believe that high-performing people who are happy are the secret sauce to building a world-class company.

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MRG People Partners - SEND Jobs Recruitment

Customer Care Executive | SEND Job Rivers

Location: Port Harcourt, Rivers
Employment Type: Full Time

Description

  • Our client is recruiting a Customer Care Executive to join their growing team. The Customer Care Executive would be the first point of contact for customers and will be responsible for responding to client requests.
  • Seeing as they are in a hyper-growth mode, client satisfaction is critical to that success. They are looking for someone who is a self-starter, comfortable working in an unstructured environment, inquisitive, personable, and looking to play a big role in the future of tech.

You will be required to:

  • Monitor all incoming calls from customers for all inquiries about products and services.
  • Analyze all customer issues and assist to resolve them within the required time frame.
  • Coordinate with customers and ensure appropriate questioning to identify issues.
  • Manage all customer inquiries and summarize the same to be presented to management.
  • Maintain knowledge on all customer requirements and provide appropriate solutions.
  • Maintain accuracy of all data and verify the same for all customer services.
  • Analyze all issues and recommend alternative solutions to ensure effective resolution.

Requirements

  • 2+ years of Customer care experience.
  • Experience with Zendesk, Hootsuite, Freshdesk, Jira service Desk.
  • Comfortable operating in a fast-paced environment and maintaining a calm, polite and professional outlook in stressful situations.
  • Excellent written and verbal communication skills.
  • Attention to detail and ability to keep accurate records and documentation.
  • Excellent client engagement and relationship management capabilities.
  • Excellent written and verbal communication in English.
  • Prior experience in the logistics industry is an added advantage.
  • Ability to explain complex concepts in a clear and simple manner to clients.

Benefits

  • Competitive compensation
  • Health insurance
  • Work with the smartest people in freight.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Senior Sales Executive

Location: Port Harcourt, Rivers
Employment Type: Full Time

Description

  • Our client is recruiting a Senior Sales Executive to join their team of business development associates, to create scalable sales strategies and drive revenue growth. The Sales Executive represents the company’s brand and drives strategies to increase product awareness by observing the market, competitors, and industry trends
  • Seeing as they are in a hyper-growth mode, Sales is critical to that success. They are looking for someone who is a self-starters, comfortable working in an unstructured environment, inquisitive, personable, and looking to play a big role in the future of tech.
  • The Sales Executive represents the company’s brand and drives strategies to increase product awareness by observing the market, competitors, and industry trends.

You will be required to:

  • Lead nationwide sales team members to achieve sales targets as approved on a consistent monthly basis.
  • Forecast sales on a weekly and monthly cadence, track sales team performance metrics, and report data on a regular basis to management
  • Engage with product and Engineering teams to help drive product strategy.
  • Prepares all necessary sales report to keep management abreast of the performance of the products, market situational reports, market survey, feedback and address key issues that move the company to the next level required.
  • Ensure that key account activities for customers are aligned with the agreed KPIs.
  • Generating reports to update management on the activities of the unit and proffer advice for business generation and overall marketing and people resourcing strategy.
  • Continuously iterate on and improve upon sales processes as the business evolves and expands into new markets.

Requirements

  • 6+ years of SaaS AE experience
  • Be capable of leading people and delivering value through people
  • Familiarity with selling a technical product, API experience preferred
  • Experience with Salesforce, Outreach.io, Discover.org, Crunchbase
  • Comfortable operating in a fast-paced environment
  • Ability to understand complex business requirements and propose appropriate solutions
  • 3 to 5 years of experience managing a high-performing sales team
  • Excellent skills in communication, interpersonal relationships, thought leadership and team management
  • Analytical thinker who loves to solve problems
  • Attention to detail.

Benefits

  • Competitive compensation
  • Health insurance
  • Flexible remote work culture
  • Work with the smartest people in freight.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Sales Executive. Rivers

Job Location: Port Harcourt, Rivers
Employment Type: Full Time

Description

  • Our client is recruiting a Senior Sales Executive to join their growing team. Reporting to the VP, Sales, the Sales executive would be responsible for developing pipeline and closing opportunities with organizations looking to build on top of the unit platform.
  • Seeing as they are in a hyper-growth mode, Sales is critical to that success. They are looking for people who are self-starters, comfortable working in an unstructured environment, inquisitive, personable, and looking to play a big role in the future of tech.

You will be required to:

  • Own the full sales cycle from lead to close
  • Build outbound sales strategies to create and nurture opportunities
  • Develop relationships with executive stakeholders at potential clients
  • Engage with product and engineering teams to help drive product strategy
  • Partner with Unit’s Executive team to develop and refine our sales process.

Requirements

  • 4+ years of SaaS AE experience
  • Familiarity with selling a technical product, API experience preferred
  • Experience with Salesforce, Outreach.io, Discover.org, Crunchbase
  • Comfortable operating in a fast-paced environment
  • Ability to understand complex business requirements and propose appropriate solutions
  • Attention to detail.

Benefits

  • Competitive compensation
  • Health insurance
  • Flexible remote work culture
  • Work with the smartest people in freight.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Customer Care Executive, Lagos

Location: Lagos
Employment Type: Full Time

Description

  • Our client is recruiting a Senior Sales Executive to join their growing team. The Customer Care Executive would be the first point of contact for customers and will be responsible for responding to client requests.
  • Seeing as they are in a hyper-growth mode, client satisfaction is critical to that success. They are looking for someone who is a self-starter, comfortable working in an unstructured environment, inquisitive, personable, and looking to play a big role in the future of tech.

You will be required to:

  • Monitor all incoming calls from customers for all inquiries about products and services.
  • Analyze all customer issues and assist to resolve them within the required time frame.
  • Coordinate with customers and ensure appropriate questioning to identify issues.
  • Manage all customer inquiries and summarize the same to be presented to management.
  • Maintain knowledge on all customer requirements and provide appropriate solutions.
  • Maintain accuracy of all data and verify the same for all customer services.
  • Analyze all issues and recommend alternative solutions to ensure effective resolution.

Requirements

  • 2+ years of Customer care experience.
  • Experience with Zendesk, Hootsuite, Freshdesk, Jira service Desk.
  • Comfortable operating in a fast-paced environment and maintaining a calm, polite and professional outlook in stressful situations.
  • Excellent written and verbal communication skills.
  • Attention to detail and ability to keep accurate records and documentation.
  • Excellent client engagement and relationship management capabilities.
  • Excellent written and verbal communication in English.
  • Prior experience in the logistics industry is an added advantage.
  • Ability to explain complex concepts in a clear and simple manner to clients.

Benefits

  • Competitive compensation
  • Health insurance
  • Work with the smartest people in freight.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Finance Lead, SEND Jobs at Lagos

Location: Lagos
Employment Type: Full Time

Description

  • The Finance Lead is responsible for the development of a robust financial strategy and metrics that track the achievement of the overall corporate goals.
  • You will build a high performing team to handle the accounting & finance function of the business as it scales.
  • As lead for the Finance team, the role requires that you continuously monitor and develop control systems designed to produce accurate financial results and preserve the organization’s assets.
  • Working with company shareholders and the founders, the Finance lead will be responsible for all financial reporting and the implementation of financial processes and controls.

You will be responsible for:

  • Preparing financial forecasts to facilitate financial and business planning
  • Oversight of the finance function including planning, reporting, and accounting
  • Managing company strategy through financial and data led decision making
  • Managing the day-to-day accounting function as we scale including preparation and analysis of monthly accounting entries, management accounts and financial information including commentary
  • Managing budgeting and forecasting for annual financial and business planning within the business unit
  • Recommending parameters and assumptions for budget forecasting in accordance with organizational needs and market conditions
  • Applying financial ratio analyses to support organizations’ decision-making.
  • Drawing valid and in-depth conclusions about the organization’s financial performance and financial adaptability
  • Identifying trends by comparing ratios across multiple time period and statement types
  • Preparing and interpret performance and position of an organization using financial statements
  • Providing up-to-date information on relevant laws and regulations on taxation across various tax types (VAT, WHT, levies, etc.)
  • Preparing relevant financial reports for taxation purpose.

Requirements

  • Minimum of 7 years post-qualification experience, 3 of which must have been spent in a Manageria/Leadldership role
  • Relevant professional certifications e.g. Chartered Financial Analyst (CFA), Institute of Chartered Accountants of Nigeria (ICAN), Association of Certified and Chartered Accountants (ACCA) or its equivalent is required
  • Experience building out strong financial analyses that drive product and business
  • Excellent skills in communication, interpersonal relationships, thought leadership and team management
  • Attention to detail.

Benefits

  • Competitive compensation and equity
  • Health insurance
  • Flexible work Culture
  • Work with the smartest people in freight.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Sales Executive | SEND Job at Anambra

Location: Onitsha, Anambra
Employment Type: Full Time

Description

  • Our client is recruiting a Senior Sales Executive to join their growing team. Reporting to the VP, Sales, the Sales executive would be responsible for developing pipeline and closing opportunities with organizations looking to build on top of the unit platform.
  • Seeing as they are in a hyper-growth mode, Sales is critical to that success. They are looking for people who are self-starters, comfortable working in an unstructured environment, inquisitive, personable, and looking to play a big role in the future of tech.

You will be required to:

  • Own the full sales cycle from lead to close
  • Build outbound sales strategies to create and nurture opportunities
  • Develop relationships with executive stakeholders at potential clients
  • Engage with product and engineering teams to help drive product strategy
  • Partner with Unit’s Executive team to develop and refine our sales process.

Requirements

  • 4+ years of SaaS AE experience
  • Familiarity with selling a technical product, API experience preferred
  • Experience with Salesforce, Outreach.io, Discover.org, Crunchbase
  • Comfortable operating in a fast-paced environment
  • Ability to understand complex business requirements and propose appropriate solutions
  • Attention to detail.

Benefits

  • Competitive compensation
  • Health insurance
  • Flexible remote work culture
  • Work with the smartest people in freight.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Product Designer

Location: Lagos (Remote)
Employment Type: Full Time

Description
On this role, you will be required to improve their user experience and user interface designs for their products. As a Product Designer, you would lead ideation, prototyping, testing, and design of experiences from flows to UIs, in collaboration with the rest of your team. You will:

  • Design one or more of SEND’s products
  • Create a look consistent with all SEND brand aesthetics while pleasing their users
  • Communicate effectively in a cross-functional team and present ideas and designs effectively
  • Present the user interface visually so information is easy to read, easy to understand and easy to find
  • Market and promote product/features so users understand what they’re getting and what the benefits are.

Requirements

  • B.Sc. qualification in any field
  • Experience in Design (e.g., interaction, graphic, visual communications, product), HCI, CS, or a related field
  • Video, Animation, and UI design experience
  • Proficient with industry-standard design tools (e.g. Figma, Framer, Photoshop, Illustrator, Sketch)
  • Excellent problem-solving skills and familiarity with technical constraints and limitations as they apply to designing for platforms such as desktop and mobile
  • Proven ability to act as a leader in communicating conceptual ideas and design rationale, all within a user-centered design process
  • Enjoy collaborating with multidisciplinary UX and/or product teams (motion, interaction, UX research, engineering, UX writer) on technical implementation
  • Ability to omplement visual design systems across a range of platforms in an iterative software development environment.

Benefits

  • Competitive compensation
  • Health insurance
  • Flexible remote work culture
  • Work with the smartest people in freight.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Operations Associate

Location: Lagos
Employment Type: Full-time

Description

  • SEND is looking to create a great workplace where the best of the best want to go to thrive. They believe that high-performing people who are happy are the secret sauce to building a world-class company.
  • Their ground operations team is essential to winning new business, supporting all current business, and building out the future of SEND’s ocean, Air & Inland services. As an operations associate, you’ll be an integral part of helping achieve SEND’s growth goals.
  • In your role, you’ll work closely with Carriers (Ocean and Air), our global partners, and Terminals Operators to get the best benefits and rates for customers for both ocean and air products.
  • Also, pricing and procurement of rates for International colleagues on global OFR & internal pricing template for global customers.
  • Monthly reports on Quotations, RFQs won, and keep records of rates and customers details.
  • This role is also critical to SEND’s value proposition of instant quote and real-time tracking via digitization.

You will:

  • Ensure seamless operation of moving ocean, landside and Air shipments.
  • Manage both soft and hard allocation with ocean carriers that match with clients’ demand and minimize allocation shortfall.
  • Support with trial / VIP shipments by providing various ocean carrier options and protect these shipments from roll-overs.
  • Maintain and run the management tools for daily operation and support urgent requests from clients.
  • You are expected to be process and data driven in your daily activities, ensuring we operate in an efficient and effective way.
  • Take action to manage exceptions in operations and be proactive in exploring and implementing solutions within the stipulated guard-rails.
  • Where required, you will create tools for internal use to build efficiency and share knowledge, both within the team and company.
  • Collaborate with cross-functionally with sales, Tech, customer care, digital marketing, finance and compliance as needed for new projects.
  • Drive continuous performance improvement within assigned partners, through digital adoption, process improvement, and ongoing enablement.
  • Be responsible for the supply side of SEND’s marketplace – securing enough supply from carriers, airlines and partners at a competitive cost to serve our customers.
  • Collaborate closely with our Tech team to continuously scope and prioritize our supply products.

Requirements

  • B.Sc or relevant Degree.
  • 2-3 years of hands-on experience in shipping or supply chain operations.
  • Knowledge of the import and export supply chain processes in Nigeria.
  • A fast learner that is willing to push boundaries in order to execute. Someone with a strong sense of urgency
  • A strong communicator with excellent written and verbal communication skills and strong presentation skills.
  • Strong work ethic – You are self-driven and have a willingness to do what it takes to deliver results.

Benefits

  • Competitive compensation & equity
  • Health insurance
  • Flexible remote work culture
  • Work with the smartest people in freight

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Engineering Manager

Location: Lagos (Remote)
Employment Type: Full Time

Description

  • As lead for the engineering team, you will work with your team to scope and develop new features across a suite of products.
  • While you will be primarily assigned a product to contribute to as an individual contributor your experience and input would be required on other products across the company.

As a Senior Engineer, you are expected to mentor and direct the junior developers, on your team. You will:

  • Work closely with your team of engineers to scope and develop new features.
  • Work with management to plan roadmaps for products assigned.
  • Develop solutions and implement requirements to support the growth of our products worldwide.
  • Be a mentor to junior developers.

Requirements

  • Excellent knowledge of JavaScript with 5 or more years of production experience.
  • Excellent knowledge of React and React ecosystem (Redux, Reselect, Redux-toolkit, Sagas).
  • Strong intuition and eyes for design – including user experience.
  • Previous experience building large-scale products.
  • A solid understanding of design principles and patterns.
  • Experience with testing and tracking performance metrics in products and features.
  • Some experience in one or more of the following is a plus: Shipping, Freight, software as a service, big data, security and privacy, development and operations, or artificial intelligence/machine learning.
  • Ability to work with cross-functional teams such as Product Management, UI/UX, Sales, Customer Support, Finance, or Marketing.
  • High attention to detail and excellent communication skills.
  • Entrepreneurial – You want to start a company one day and have a high tolerance for ambiguity.
  • Ability to influence multiple stakeholders without direct authority.
  • AWS experience is a plus.
  • Knowledge of Cypress is a plus.
  • Willingness to lead a team of engineers.

Benefits

  • Competitive compensation & equity
  • Health insurance
  • Flexible remote work culture
  • Work with the smartest people in freight.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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