Nokia Jobs Recruitment [1 new position]

Latest Nokia jobs vacancies and recruitment in Nigeria January, 2022

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Nokia Nigeria Jobs
Nokia



January, 2022 Customer Solution Architect

Job ID: 2100000MED
Location: Nigeria
Department: CNS Cloud and Network Services
Job Field: Customer Services

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Requirements

  • Interested candidates should possess relevant qualifications.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Care Project Manager, CNS Airtel

Ref No: 2100000I9N
Location: Lagos, Nigeria

Key Responsibilities
Manage Customer Relationship Management:

  • Acts as a primary interface towards the customer for care related activities/issues as well as managing customer expectations
  • Improve customer satisfaction by developing excellent customer relationship.
  • Actively communicate with the customer on all relevant information and issues
  • Identify and address customer’s pain points, bring them forward into CT / CDM
  • Regularly meeting customer and follow up agreed actions, more face time with customer

Manage care Business:

  • Manage financials: Manage project costs with focused cost optimization and cost control consciousness
  • Care Contract Management: Setting up contract in CDB and manage scope management
  • Service Business / Solution Creation: identify and create new business opportunities, care upsell
  • Risks and opportunity management
  • Contribute to pre-sales and sales/tendering processes (as needed)

Manage Operations:

  • Care Management and Planning – Create and maintain care plan, monitor & control the targets against the Project Target Agreement (PTA); handover to Care with detailed scope, install base , service level agreement  etc.
  • Monitoring, controlling and execution – Drives creating, updating and executing care activities in close co-operation with the customer within the contracted scope
  • Resource readiness and care delivery: As per agreed care plan, monitor & control the targets against the Project Target Agreement (PTA), manages resources e.g. subcontractors / contractors / 3rd parties, as needed in care activities
  • Care performance management: Drive performance by monitoring KPIs, SLA, Penalties and Reporting care status and progress externally and internally KPI.

Your Skills and Experience

  • Bachelor’s Degree in Computer, Electronics, Telecomunications Engineering or related field.
  • PMP certiication is an advantage
  • 8+ years in customer and project or care management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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