One Acre Fund Jobs Recruitment [8 positions]

Latest Jobs vacancies at One Acre Fund December 1, 2022

One Acre, founded in 2006, supplies smallholder farmers with the agricultural services they need to make their farms more productive. We provide quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural trainings to improve harvests. We measure our success by our ability to make farmers more prosperous: On average, farmers harvest 50 percent more food after working with One Acre Fund. We serve more than 800,000 farm families in Eastern and Southern Africa, with more than 7,500 full-time staff, and we aim to serve 1 million farm families by 2020.

Latest  Jobs vacancies at One Acre Fund Jobs Recruitment

December 1, 2022. Nigeria Business Operations Lead / Manager


Location: Minna, Niger (70% Minna, 30% Abuja)
Employment Type: Full-time
Preferred Start Date: As soon as possible

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About The Role

  • As Business Operations Lead / Manager you will join a growing team that is striving to put an end to poverty by transforming the lives of Nigerian farmers.
  • The team’s purpose is to scale the OAF model in Nigeria. Reporting to the Nigeria Country Lead, you will support the expansion of the OAF model in Nigeria.
  • As Lead you will benefit from this experience, quickly developing your skill-set through immersion in the operating environment.
  • At the same time, the main role of theBusiness Operations Lead / Manager is to accelerate growth and to constantly stretch and improve OAF’s operations.
  • This presents an excellent career opportunity to both learn from One Acre Fund’s accumulated experience and always improve and ensure 40%+ program growth per year.

Responsibilities

  • Finance: You will keep track of in-country expenditures, monthly forecasting, fraud control and managing payroll. You will build tools, systems and a team.
  • Logistics: The primary responsibility here is to ensure that OAF provides life-changing inputs and materials to farmers on time and at high-quality. You will lead the process of storing, then delivering hundreds of tones of seed and fertilizer to thousands of farmers. This will require planning, troubleshooting, warehouse management, procurement of trucks, route mapping
  • Team Building and Management: You will hire staff using One Acre Fund’s unique “experiential hiring” system, mentoring essential deputies, and steadily handing off responsibilities to your team as you build it.
  • Collaboratewith Global Team Members: In all of the above, there are dedicated global support teams with processes that need to be observed. You will work with them to ensure that the Nigeria pilot is compliant with these and to mobilize their assets.

Career Growth and Development:

  • We have a strong culture of constant learning and we invest in developing our people.
  • You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.
  • We hold career reviews every six months, and set aside time to discuss your aspirations and career goals.
  • You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

  • Bachelor’s Degree required; Master’s Degree is an added advantage.
  • 4+ Years of work experience in a busy or successful entrepreneurial experience, e.g. starting a field program in a developing country, leading a big conference, or a startup.
  • At least 2 years of people and project management experience focused on strategy. Someone able to full own projects, and really guide projects forward independently.
  • Experience working in an environment where frequent inter-department communication is required.
  • Ability to understand complex concepts quickly and learn fast!
  • Logical thinker and comfort with analysis. We are looking for someone can use quantitative analysis to create insights and inform recommendations.
  • Proficiency in use of MS office (word, excel and PowerPoint required) and experience using an ERP.
  • English is required, proficiency in any additional regional languages from Nigeria.

Eligibility:

  • One Acre Fund can support a work permit for this role. However, nationals of (or those with an extensive professional background and work history in) our countries of operation are preferred.

Benefits
Health insurance, housing, and comprehensive benefits.

Application Closing Date
25th April, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here ([email protected]), but do not send applications or application materials to this email address.
  • Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.
  • We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

HR & Admin Supervisor

Location: Minna, Niger
Employment Type: Full-time

About the Role

  • You will ensure the smooth delivery of essential HR related functions on a monthly basis.
  • You will join a growing team that is striving to put an end to poverty by transforming the lives of Nigerian farmers.
  • The team’s purpose is to rapidly scale the OAF model in Nigeria.
  • You will report to the Nigeria People Lead, the role will implement daily activities and provide excellent customer service to our customers in assigned areas including Payroll, HRIS, Staff care and implementation of procedures in accordance with the Internal policies and local laws.
  • The Holder of this position is expected to be customer-focused .

Responsibilities

  • Onboarding Staff Members: You will help onboard 200+ team members members hired into the Nigeria team. Tasks will include communicating with hires regarding policies and benefits.
  • Administrative & Customer Service Functions: The HR Team oversees quickly responding to a variety of HR-related inquiries from our staffers across the country program. You will be a key part of the process by quickly understanding and supporting staff members for all people related needs. You will administer HR related documentation, ensuring accurate and proper record-keeping of employee information in electronic and digital format. And, ensuring SuccessFactors database is up-to-date and accurate.
  • Recruiting Functions: As with all members of the HR team, You will assist with interviewing candidates and occasionally attending outreach and recruiting events.
  • Startup Functions: We are a young organization that is growing. This means that all staffers pitch in to ensure we are providing the very best support and services to both our staffers and clients. We are looking for an enthusiastic staffer who can tackle tasks quickly.
  • Payroll QC Functions: You will review payroll forms and reports for accuracy and making necessary adjustments or corrections.
  • Learning and Development Functions: You will support the coordination and delivery of effective learning & development programs and organizational development projects.

Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

  • We are looking for someone with a passion for people support and experience in HR. We are looking for someone with the following:
  • 3+ years of relevant work experience in an HR generalist function;
  • Sound knowledge of human resources principles and practices and the Nigeria Labor Laws;
  • Working knowledge of and experience in using and creating databases and spreadsheets (can maintain complex spreadsheets);
  • Ability to advise partners on all aspects of people management and development;
  • Ability to maintain partnerships at all levels of the delegation, both with staff and managers;
  • Ability to interact collaboratively in a multicultural team;
  • Cultural awareness and commitment to encourage diversity and inclusion in the workplace
  • Language: English required, Fluency in Hausa may be an added advantage.

Preferred Start Date:

  • As soon as possible.

Eligibility:

  • This role is only open to citizens or permanent residents of Nigeria.

Benefits
Health Insurance, Paid time off.

Application Closing Date
20th March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Nigeria Government Relations and Partnership Lead

Location: Minna, Niger
Employment Type: Full-time
Preferred Start Date: As soon as possible

About the Role

  • The Government Relations Associate will manage strategic relationships with government and other external partners including potential donors to create opportunities to better serve farmers and support our efforts to grow the Nigeria pilot.
  • You will also meaningfully contribute to de-risking the country program through risk tracking and compliance management and ensuring that business operations run without regulatory infractions.
  • The Government Relations Associate will report to the Nigeria Country Lead and provide insights to support decision-making based on analysis of the socio-political and economic environment.

Responsibilities

  • Develop external relations strategy and lead the development of complex streams of work, including establishing relationships with essential players in the agricultural sector such as Ministries of Agriculture, NGOs, local authorities, research institutes and others to unlock opportunities.
  • Fulfill regulatory and organizational compliance requirements, and complete other partner engagement tasks and requirements. Ensure that the program is compliant with relevant policies and regulations.
  • Drive organizational risk management on essential issues related to political and regulatory trends.
  • Build expertise on agriculture related, non-profit, social enterprise and microfinance policy issues (i.e. subsidy programs, extension, market access) that are relevant to One Acre Fund Nigeria’s operations, and design strategies to respond to both opportunities and future risk.
  • Produce communications materials to engage essential contacts and keep them informed of our work, including reports, briefing notes and official written correspondence.
  • Guide participation in agricultural shows and other external events. Ensure government protocols are observed at all events.
  • Build a pipeline of institutional donors, both domestically and globally to raise funds necessary to support One Acre Fund Nigeria’s growth goals.
  • Support program expansion through relationship management with relevant authorities in or targeted areas of operation.

Career Growth and Development

  • We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.
  • We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications
For this role specifically, you will have:

  • Strong educational background – a Bachelor’s Degree required, Master’s added advantage. Degrees in Public Policy, Political Science, Public Administration, Law, International Development, or Business
  • 4+ years experience working with governments on behalf of organizations or policy projects with experience managing people.
  • Experience analyzing policies, legislation, and regulatory frameworks to produce meaningful, relevant briefing materials for senior management.
  • Advocacy, communication and negotiation skills : We are looking for someone who can access important partners and foster collaboration among different partners to pursue our mission
  • Experience managing a multi-year public or private partnership from ideation to implementation.
  • Strong collaborator and project manager with demonstrated experience providing structured, support across different departments
  • A record of success working with multiple external partners to achieve positive change in the agriculture and development sectors in Africa. Partners include government institutions, research institutes or other government agencies focused on agriculture and development in Africa.
  • Languages: English

Eligibility:

  • One Acre Fund can support a work permit for this role. However, nationals of (or those with an extensive professional background and work history in) our countries of operation are preferred.

Benefits
Health insurance, housing, and comprehensive benefits.

Application Closing Date
21st April, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Important Information and Notice

  • One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process.
  • Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here: [email protected], but do not send applications or application materials to this email address.
  • Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.
  • We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

Nigeria Product Innovations Coordinator, Niger

Location: Minna, Niger
Employment Type: Full-time

About the Role

  • The Product Innovations Coordinator works closely with the Impact Lead to implement trials.
  • This is a management role overseeing a team of Trial Officers/Assistants and coordinating all field implementation of product trials. These trials are often conducted in collaboration with farmers in their fields across all regions of One Acre Fund operation, currently encompassing Niger and Oyo State. You will report to the Impact Innovations lead.

Responsibilities
Trial Design and Planning:

  • Support the Innovations Lead in field trial planning and design
  • Oversee Trial farmers selection, enrollment, Training and Input Delivery Monitor Trial plot set up and establishment, coordinate site selection to be representative of agro-ecological zones of One Acre Fund’s operation regions and support in sample size calculations.
  • Manage Project dashboard, map activities to timelines and prepare reports on monthly, quarterly and annual basis
  • Prepare and monitor budget for all field activities

Trial Management and Execution:

  • Monitor essential benchmarks and important performance indicators of trials, such as enrollment, compliance and data quality.
  • Assess risks and constraints to trial execution and success and report
  • Ensure an up-to-date monitoring and reporting of field activities by tracking progress of trial enrollment and execution and report to line manager.
  • Work with the line manager to troubleshoot issues /challenges in trial enrollment and execution.
  • Prepare and monitor project dashboards Review CommCare tablet surveys and ensure field tests catch any data risks.
  • Monitor data quality and identify trends in errors Be available and prepared to work during the December and January holidays, and other national and religious holidays, as the work necessitates

People Management:

  • Provide field-facing support and training to Innovations Officers/Assistants.
  • Organize and anchor staff weekly meetings and field visits to trial sites Share field feedback with the line managers for improved data quality, efficiency of resources, and trial execution.
  • Support periodic performance review of Innovations Officers/Assistant Hold regular check-in with direct reports (Innovations Officers/Assistants).

Qualifications
For this role specifically, you will have:

  • Degree in Agriculture is essential; Bachelor’s Degree in Crop Production / Agronomy is preferred
  • Work experience in Agricultural research, Research Station and On Farm Trials is required
  • 1 – 2 years of people or project management experience at work or outside of work.
  • A willingness to live in Minna, close to our customers full-time – this is a long-term, career-track role.
  • Strong computer skills in at least Microsoft Word, PowerPoint and Excel (can maintain complex spreadsheets)required. Familiarity G suits an added advantage
  • Working knowledge of ODK, CommCare, or similar survey software.
  • Language proficiency in both English and Hausa/Yoruba, written and verbal is required.

Career Growth and Development

  • We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.
  • We hold career reviews every six months, and set aside time to discuss your aspirations and career goals.
  • You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Preferred Start Date

  • Due to the ongoing Covid-19 pandemic, start dates can vary significantly by role. We are adapting rapidly to Covid-19 and most of our team is now working remotely. Given the changing environment, we will appreciate your flexibility in confirming a start date.

Benefits
Health insurance, paid time off.

Application Closing Date
4th March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • This role is only open to citizens or permanent residents of Nigeria.
  • One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.orgaddress. Please report any suspicious communication here ([email protected]),but do not send applications or application materials to this email address.
  • Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.
  • We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

Nigeria Program Growth Lead / Specialist, Minna


Location: Minna, Niger
Employment Type: Full-time
Slots: 2 Openings

About the Role

  • We are looking for 2 people to drive our Impact Ventures Program in Nigeria.

Program Growth Lead:

  • You will lead strategy and lead the growth of the Impact Ventures Program in Nigeria. You will design, set up and manage trials/innovations that can scale and reach hundreds of thousands of farmers in Nigeria over the next few years. You will report to the Deputy Country Director.

Program Growth Specialist:

  • Support the lead in operation and execution of the program. You will own small scale trials and manage field managers. You will report to the Program Lead

Responsibilities
Design Trials and Expansion:

  • Lead on the launching and execution of streams of innovations and trials
  • Manage field teams to achieve trial visions and goals
  • Contribution to high-level strategy development and detailed field execution
  • Work with other Global and Nigeria One Acre Fund teams
  • Build detailed trial project plans, including execution calendar
  • Develop trial budgets and building of sustainable financial models
  • Develop Management and KPI tools (e.g., Dashboards, training calendar, KPI trackers)
  • Design and conduct market research to improve product and service delivery to clients.

Strategy:

  • High-level trial design – Lead discussions on what questions to test through the trial, how to test it, and how the learning will improve longer term program design. Some essential components for discussion include marketing strategy, pricing, and distribution of the product/service.
  • Trial monitoring and evaluation (M&E) plan and execution – work with the M&E team to design trials and data collection plans to evaluate impact at trial conclusion
  • Work with other departments and global research teams to build program solutions and innovations.
  • Communicate updates and results.

Operations/Team Management:

  • Spend time with the field teams in the field talking to our potential smallholder farmer clients to understand real-time challenges.
  • Identify opportunities to improve operations and program performance, through weekly tracking of Measurements, and identifying / working on process improvements
  • Manage budgets and create forecasts for expansion and other program innovations.
  • Hire and develop teams to operationalize plans

Career Growth and Development:

  • We have a strong culture of constant learning and we invest in developing our people.
  • You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.
  • We hold career reviews every six months, and set aside time to discuss your aspirations and career goals.
  • You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

  • 3 -5 years years of relevant professional work experience, including leading teams or entrepreneurial experience (e.g. starting a program, department or launching projects)
  • University Degree required in Business Administration, International Development, Agric Economics, or related fields.
  • Experience managing projects that involve scaling up.
  • Experience implementing strategies based on field data and programmatic evidence.
  • Fluency in English; knowledge of Hausa (and other Nigerian languages)

Preferred Start Date:

  • Due to the ongoing Covid-19 pandemic, start dates can vary significantly by role. We are adapting rapidly to Covid-19 and most of our team is now working remotely. Given the changing environment, we will appreciate your flexibility in confirming a start date.

Eligibility:

  • This role is only open to citizens or permanent residents of Nigeria.

Benefits

  • Health insurance, paid time off.

Application Closing Date
17th March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Nigeria Systems and Operations Lead

Location: Minna, Niger
Employment Type: Full-time
Preferred Start Date: As soon as possible

About The Role

  • As Nigeria Systems and Operations Lead you will join a growing team that is striving to put an end to poverty by transforming the lives of Nigerian farmers. The team’s purpose is to scale the OAF model in Nigeria. Reporting to the Nigeria Country Lead, you will support the expansion of the OAF model in Nigeria.
  • As Lead you will benefit from this experience, quickly developing your skill-set through immersion in the operating environment. At the same time, the main role of the Systems Associate is to accelerate growth and to constantly stretch and improve OAF’s operations.
  • This presents an excellent career opportunity to both learn from One Acre Fund’s accumulated experience and always improve and ensure 40%+ program growth per year.

Responsibilities

  • Finance: You will keep track of in-country expenditures, monthly forecasting, fraud control and managing payroll. You will build tools, systems and a team.
  • Logistics: The primary responsibility here is to ensure that OAF provides life-changing inputs and materials to farmers on time and at high-quality. You will lead the process of storing, then delivering hundreds of tones of seed and fertilizer to thousands of farmers. This will require planning, troubleshooting, warehouse management, procurement of trucks, route mapping
  • Team Building and Management: You will hire staff using One Acre Fund’s unique “experiential hiring” system, mentoring essential deputies, and steadily handing off responsibilities to your team as you build it.
  • Collaboratewith Global Team Members: In all of the above, there are dedicated global support teams with processes that need to be observed. You will work with them to ensure that the Nigeria pilot is compliant with these and to mobilize their assets.

Career Growth and Development:

  • We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications
For this role specifically, you will have:

  • Bachelor’s Degree required; Masters Degree is an added advantage.
  • 4+ Years of work experience in a busy or successful entrepreneurial experience, e.g. starting a field program in a developing country, leading a big conference, or a startup.
  • At least 2 years of people and project management experience focused on strategy. Someone able to full own projects, and really guide projects forward independently.
  • Experience working in an environment where frequent inter-department communication is required.
  • Ability to understand complex concepts quickly and learn fast!
  • Logical thinker and comfort with analysis. We are looking for someone can use quantitative analysis to create insights and inform recommendations.
  • Proficiency in use of MS office (word, excel and PowerPoint required) and experience using an ERP.
  • English is required, proficiency in any additional regional languages from Nigeria

Eligibility:

  • One Acre Fund can support a work permit for this role. However, nationals of (or those with an extensive professional background and work history in) our countries of operation are preferred.

Benefits
Health insurance, housing, and comprehensive benefits

Application Closing Date
25th April, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online


Nigeria Customer Engagement / Audit Supervisor

Location: Minna, Niger
Employment Type: Full-time

About the Role

  • We are looking for a passionate Customer Engagement & Audit Supervisor who will set up and manage the customer engagement unit, ensuring that customer queries are resolved within the stipulated service level agreement with an aim of improving overall customer experience and lead strategic innovations and interventions as the pilot ramps up for scale.
  • The Customer engagement and audit Supervisor will report to the Systems Lead and, manage a range of 2-10 people within the team.

Responsibilities
The detailed scope of tasks is as follows:

  • Coordinate the daily running of and the activities of the team
  • Develop, align, and implement the call center operational strategy in cooperation with Heads of Department.
  • Efficiently improving departments operations.
  • Develop, align and implementing operational management (e.g. roles, policies and process) in the department, in alignment with department operational strategy
  • Participating in and contributing to regular team meetings
  • Workforce management- Implement work tools that are suitable and effective in achieving correct and optimal staffing levels.
  • Workflow processes- develop SOP’s that ensure a conducive work environment and enhance the effective use of all call center teams.
  • Manage the relationship with the Nigeria office and the ITO office
  • Provide performance reports daily, weekly and monthly establishing priorities, identifying continuous improvement areas and making suitable recommendations.
  • Proactive operations management that fosters a conducive work environment that aims to reduce risks associated with call center operations.
  • Develop a Quality assessment program that ensures audits are done consistently, identifies needs and recommend improvements
  • Regular review of Department KPIs, performance assessment vs KPIs along with related internal reporting
  • Assess and monitor the training and development needs of the staff in the department.
  • Ensure staff have the resources they require to perform their work
  • Undertaking any other duties which may be assigned by the Supervisor.

Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

  • 3+ years experience working as a customer engagement lead with a bank, telecommunication company or related field
  • Experience working in a medium organization.
  • Data analysis and data manipulation is required
  • Knowledge of or experience working with startup ventures, joint ventures, strategic partnerships, is an asset.
  • Fluent in English & more than one local language(s) needed for interaction (Presentation, reading, written, spoken).

Preferred Start Date:

  • As soon as possible.

Eligibility:

  • This role is only open to citizens or permanent residents of Nigeria.

Benefits
Health Insurance, Paid time off.

Application Closing Date
20th March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online


Nigeria Impact Ventures Specialist

Location: Minna, Niger
Employment Type: Full-time

About the Role

  • We are looking for someone to hold a leadership role in the Impact Ventures program in Nigeria.
  • You will design, set up and manage trials / innovations that can scale and reach hundreds of thousands of farmers in Nigeria over the next few years.
  • You will report to the Impact Ventures Lead.

Responsibilities
Designing Trials and Expansion:

  • Lead on the launching and execution of streams of innovations and trials
  • Manage field teams to achieve trial visions and goals
  • Contribution to high-level strategy development and detailed field execution
  • Work with other Global and Nigeria One Acre Fund teams
  • Build detailed trial project plans, including execution calendar
  • Develop trial budgets and building of sustainable financial models
  • Develop Management and KPI tools (e.g., Dashboards, training calendar, KPI trackers)
  • Design and conduct market research to improve product and service delivery to clients.

Strategy:

  • High-level trial design – Lead discussions on what questions to test through the trial, how to test it, and how the learning will improve longer term program design. Some essential components for discussion include marketing strategy, pricing, and distribution of the product/service.
  • Trial monitoring and evaluation (M&E) plan and execution – work with the M&E team to design trials and data collection plans to evaluate impact at trial conclusion
  • Work with other departments and global research teams to build program solutions and innovations.
  • Communicate updates and results.

Operations / Team Management:

  • Spend time with the field teams in the field talking to our potential smallholder farmer clients to understand real-time challenges.
  • Identify opportunities to improve operations and program performance, through weekly tracking of Measurements, and identifying / working on process improvements
  • Manage budgets and create forecasts for expansion and other program innovations.
  • Hire and develop teams to operationalize plans.

Career Growth and Development:

  • We have a strong culture of constant learning and we invest in developing our people.
  • You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.
  • We hold career reviews every six months, and set aside time to discuss your aspirations and career goals.
  • You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

  • University Degree required in Business Administration, International Development, Agric Economics, or related fields.3+ years of relevant professional work experience, including leading teams or entrepreneurial experience (e.g. starting a program, department or launching projects)
  • Experience managing projects that involve scaling u
  • Experience implementing strategies based on field data and programmatic evidence.
  • Fluency in English; knowledge of Hausa (and other Nigerian languages).

Preferred Start Date:

  • Due to the ongoing Covid-19 pandemic, start dates can vary significantly by role. We are adapting rapidly to Covid-19 and most of our team is now working remotely. Given the changing environment, we will appreciate your flexibility in confirming a start date.

Eligibility:

  • This role is only open to citizens or permanent residents of Nigeria.

Benefits
Health Insurance, Paid time off.

Application Closing Date
17th March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online


Customer Engagement (Customer Service) Officer

Location: Niger
Employment Type: Full-time

Job Description and Role

  • As a Customer Engagement Officer, you will be the voice of One Acre Fund Nigeria.
  • You will take care of incoming customer calls and also conduct outbound surveys.

Scope of Tasks
Inbound Calls:

  • Receiving client phone calls and recording them in the Customer Engagement tracker (perform ticketing when electronic workflow management systems will be implemented). 
  • Respond to various client questions.
  • Collaborate with external departments to find solutions on claims/requests in case you don’t have an immediate response.

Outbound Calls/Surveys:

  • Responsible for making outgoing calls and conduct surveys as requested by Global, BizOps and other departments. 

SMS Blasts:

  • Review/ quality check SMS blast request received through the google form. 
  • Prepare and execute SMS blasts as requested.

Data Analysis And Reporting:

  • Writing Hotline reports as updates for stakeholders
  • Occasionally being called upon to do some light analysis of the data coming into the hotline so that the program may utilize this information.

Case Management:

  • Investigate all cases of farmer complaints through phone calls to One Acre Fund Nigeria
  • Prioritize weekly cases to follow up and prepare a travel schedule
  • Investigate and acquire relevant documentation including budgets and records for farmer refund payments, inputs delivery documents to detect any anomalies and errors and launch investigations

Field Visit Activities:

  • Schedule visits to investigate cases with Field Managers, Field officers and Group Leaders as appropriate
  • Meet with impacted and affected parties and obtain written statements and evidence such as default acknowledgement forms and reports from relevant parties 
  • Arrange any follow-up appointments to help with the investigation

Career Growth and Development

  • We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.
  • We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications and Required Skills

  • We are seeking exceptional professionals with a strong background in finance or a related field, and a demonstrated long-term passion for sustainable agricultural development.

We are looking for extraordinary candidates that are proactive; please only apply if you fit these criteria:

  • Relevant work experiences including demanding professional work experience in business, banking or an INGO
  • Demonstrated computer skills in email, internet usage, Microsoft Office. 
  • Deep understanding of the OAF core program model
  • Excellent interpersonal and communication skills
  • Proactive in identifying and solving problems
  • Demonstrates integrity and a positive attitude
  • Language: Fluent in English, Yoruba and/or Hausa/Gbagyi (mandatory) and has a good understanding of local communities and cultures
  • Passionate about serving smallholder farmers.
  • Proven organizational, analytical, communication (oral and written) skills
  • Able to work with minimum supervision to meet strict deadlines
  • Attention to detail and strong organizational skills.
  • Able to multitask.
  • Demonstrated computer skills and proficiency in email, internet usage, Microsoft Office especially Excel and Google Suite for data analysis,  presentation and report writing.
  • Communication skills: A strong and confident personality, able to communicate clearly and diplomatically.
  • Able to handle difficult situations and complaining/demanding clients on the phone.
  • Quick learner and a proactive problem solver.
  • Exercises confidentiality and possess a high degree of integrity.

Benefits

  • Paid Annual Leave, Pension, Health Insurance, Professional Development Support etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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