Job Title: Online Operations Executive | RS Hunter Limited | Job Location: Lagos
Our Client in the retail fashion industry seeks a Vibrant, Proactive and Digitally skilled individual to fill the role of an Online Operations manager. The preferred candidate will assist with the smooth running of the end-to-end online retail operations and ensuring that financial targets are achieved.
- Track and ensure financial objectives of the online operations.
- Ensure customer orders are fulfilled within the acceptable time limit with the right quantity & quality.
- Work with marketing to ensure adequate traffic to the website and orders generated.
- Analyze sales figures and forecast future sales volumes to maximize profits.
- Ensure the Digital sales team are working at optimal capacity and delivering on target conversion.
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
- Maintain online teams by assisting with recruiting, selecting, orienting and training employees.
- Identify current and future customer requirements.
- Approve or disapprove item description and images before going online.
- Identify & Manage logistics Partners to ensure our COD Operations is as fast and smooth as it should be.
- Liaise with other teams to ensure smooth running of the online operations.
- Respond to customer complaints and comments.
- Initiate changes to improve the business.
- Analyze, monitor and improve delivery success rates.
- Minimum of BS.c or HND.
- Minimum of 3-5 yrs Online Retail experience, especially experience with Payment on Delivery Operations.
- A good understanding of Buyer Persona and Buying Motivation in the Luxury Fashion Industry.
- Goal and Target Driven.
- Good Eye for spotting opportunities.
- Great Attention to Details.
- A People person.
- Must be able to work at least one weekend in a month or as needed.
Application Closing Date
Method of Application
Interested and qualified candidates should:
Click here to apply