Job Title: Online Operations Executive | RS Hunter Limited | Job Location: Lagos

Our Client in the retail fashion industry seeks a Vibrant, Proactive and Digitally skilled individual to fill the role of an Online Operations manager. The preferred candidate will assist with the smooth running of the end-to-end online retail operations and ensuring that financial targets are achieved.

Job Description

Track and ensure financial objectives of the online operations.
Ensure customer orders are fulfilled within the acceptable time limit with the right quantity & quality.
Work with marketing to ensure adequate traffic to the website and orders generated.
Analyze sales figures and forecast future sales volumes to maximize profits.
Ensure the Digital sales team are working at optimal capacity and delivering on target conversion.
Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
Maintain online teams by assisting with recruiting, selecting, orienting and training employees.
Identify current and future customer requirements.
Approve or disapprove item description and images before going online.
Identify & Manage logistics Partners to ensure our COD Operations is as fast and smooth as it should be.
Liaise with other teams to ensure smooth running of the online operations.
Respond to customer complaints and comments.
Initiate changes to improve the business.
Analyze, monitor and improve delivery success rates.

Requirements

Job Requirements.

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Minimum of BS.c or HND.
Minimum of 3-5 yrs Online Retail experience, especially experience with Payment on Delivery Operations.
A good understanding of Buyer Persona and Buying Motivation in the Luxury Fashion Industry.
Goal and Target Driven.
Good Eye for spotting opportunities.
Great Attention to Details.
A People person.
Must be able to work at least one weekend in a month or as needed.

Application Closing Date
Not Specified

Method of Application
Interested and qualified candidates should:
Click here to apply