Operations Manager | Job Location: Abuja, Sub Saharan Africa, NG | British Council
Company: British Council: The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Operations Manager, North
Pay band: 6Remuneration: 8,106,740 per annumPost Location: AbujaDepartment: ExamsContract type: Locally EngagedDuration: Indefinite
Role Purpose:The Operations Manager North will ensure exams operations meet demand, whilst maintaining customer service quality, exams integrity and compliance standards across our Abuja and Kano offices. The postholder will have responsibility for the Northern part of Nigeria and will have oversight in areas outside of our main office locations. This role is ultimately responsible for efficient and effective capacity, cost management, test day delivery. You will also guide and coach team members to meet operations and service delivery standards. The role will work closely with commercial and business development colleagues in the geography.
Main opportunities/challenges for this role:
- Setting up new operational ways of working to support the new Exams Operating Model, coaching and developing team members to delivery to a high standard and ensuring culture change is considered.
- Upholding compliance standards and efforts to standardise across product and execute high quality exam delivery services for assigned geography
- Implementing significant change, with regards to people, process and systems
- Upholding a customer service culture
- Relevant experience of overseeing production of goods/provision of services
- Experience of planning and delivery in a fast-paced operational environment at a management level
- Experience managing teams
- Experience of delivery change and ensuring that new ways of working are embedded
- University degree in any subject or relevant qualification
- Experience working in Exams environment
- Experience of leading on delivery of computer-based exams
Additional Information: All applicants should have a pre-existing legal status to live and work in Nigeria.Closing Date: 7 March 2021 applications will close 23:59 South Africa timeA connected and trusted UK in a more connected and trusted world.
The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
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