Operations Planning Manager, Nigeria at the British Council

Title: Operations Planning Manager Nigeria | The British Council | Location: Lagos, Sub Saharan Africa, NG

Pay band: 6Remuneration: N 8,106,740 per annumPost Location: Lagos

Department: Business Delivery Exams | Contract type: Locally Engaged

Duration: Indefinite

Role Purpose:The purpose of this role is to plan and track exams capacity requirements against demand from 18 months out on a 12-month rolling basis to handover to Operations Managers for Resource Management and Test Day delivery. The role will translate demand into capacity/resource requirements for venues, people and test materials to fully optimise operations and margins while maintaining service levels, maximising agility and ensuring contingency.The Operations Planning Manager will also manage, monitor and review changes to plan reporting on requirements to fill capacity, effectiveness of planning and cost to serve. This role will be required to manage country relationships and ensure counterparts across functions understand requirements and execute to plan on Test Day.

  • Relevant experience of identifying suppliers in a business environment
  • Experience of translating demand requirements to ensure capacity can be met to deliver operationally within a large business
  • Experience managing small teams or demonstrating management potential
  • Experience in third party relationship management


  • University degree in any subject or relevant qualification
  • Experience of leading across a dispersed team within a single country

Additional Information: All applicants should have a pre-existing legal status to live and work in Nigeria.

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Equality Statement
The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

Application Closing Date
C24 February 2021 applications will close 23:59 South Africa time

Method of Application
Interested and qualified candidates should:
Click here to apply