Title: Order Dispatch Supervisor | Location: Lagos, Nigeria | Konga Nigeria Type: Full Time | Category: Officer Level
Reports to: Operations Manager
- Scheduling riders in 1 minute
- Assigning and re-assigning order to free riders on the App
- Reassign riders within clusters / hubs
- Follow up / monitoring delayed order on riders app
- Resolve riders complaints via phone, email, chat channels with functional teams (Customer service,Vendor Ops team,Delivery Experience)
- Escalating to the appropriate department such as Vendor Ops on restaurant issues & customer service on customer’s issues
- Attempt to persuade customers to reconsider cancellation
- Ensuring proper education and communication are disseminated among riders in the community”.
- 1+ years experience in various fields of customer service, supply chain
- Process-oriented,well-organized with a high level of attention to details
- Excellent analytical ability: Ability to leverage analytical work into action-oriented reporting & plans of actions
- Ability to articulate the right findings using the data
- Advanced knowledge in word, excel & powerpoint
- Excellent communication skills and flexibility to work in different environments
- Detailed oriented personality.
- Strong people leadership.
Application Closing Date
7th May, 2021.
How to Apply
Interested and qualified applicants should send their CV to:[email protected] with the subject matter captured as “Order Dispatch Supervisor”.