Order Dispatch Supervisor at Konga Nigeria

Title: Order Dispatch Supervisor | Location: Lagos, Nigeria | Konga Nigeria Type: Full Time | Category: Officer Level
Reports to: Operations Manager

Read more about the hiring company and view other existing opportunities

Responsibilities

  • Scheduling riders in 1 minute
  • Assigning and re-assigning order to free riders on the App
  • Reassign riders within clusters / hubs
  • Follow up / monitoring delayed order on riders app
  • Resolve riders complaints via phone, email, chat channels with functional teams (Customer service,Vendor Ops team,Delivery Experience)
  • Escalating to the appropriate department such as Vendor Ops on restaurant issues & customer service on customer’s issues
  • Attempt to persuade customers to reconsider cancellation
  • Ensuring proper education and communication are disseminated among riders in the community”.

Requirements

  • 1+ years experience in various fields of customer service, supply chain
  • Process-oriented,well-organized with a high level of attention to details
  • Excellent analytical ability: Ability to leverage analytical work into action-oriented reporting & plans of actions
  • Ability to articulate the right findings using the data
  • Advanced knowledge in word, excel & powerpoint
  • Excellent communication skills and flexibility to work in different environments
  • Detailed oriented personality.
  • Strong people leadership.

Application Closing Date
7th May, 2021.

How to Apply
Interested and qualified applicants should send their CV to:[email protected] with the subject matter captured as “Order Dispatch Supervisor”.